Epic Mechanical Service

I have a home warranty with American Home Shield (AHS) and this company was assigned to handle a problem with my air conditioner An appointment was set for a Friday, but the company called and said it was too cold to work on it (in the 60s) Rescheduled for following Monday Tech arrived and determined coil was bad and needed to be replaced AHS policy requires bringing system to code at time of repair
Epic forwarded their findings to AHS, who then called me and informed me that EPIC identified the need for "mastic" and a "work platform" to meet code AHS representative couldn't tell me what either of these things were, so I called EPIC Talked to the service manager He told me there needed to be a platform for the tech to stand on to work on a unit in an attic (a cost of $to be paid by me) The tech never mentioned any of this, so I asked him why it was on the work order from AHS, which I was asked to approve I told him I have a "work platform" in my attic and wanted to know why he added the cost of one He said he didn't inspect the job, so he added it just in case and they would remove it from the invoice when the work was done I said I found that hard to believe, where upon he suggested I call AHS and tell them to assign a different service provider to my problem even though I had already paid EPIC a one time $AHS mandated fee for the service repair We never got to the discussion of why I needed to pay them $for "mastic" as I had been "dismissed" before we got to it