Epilobium Inc

Review: On or about May 28, 2013 I received the product "12 day Bladder with Prostate support" from Epilobium, Inc. of San Diego, CA. Epilobium, sent me the product after I had cancelled auto shipping for the product. I contacted Epilobium by email that I did not order the product. They charged the product to my credit card in the amount of $66.85. I returned the product to Epilobium on 6/20/2013 and they received it on 6/24/2013. I talked with [redacted] the president, some time afterwards and he said that the product had been received. He said he would call be back concerning this but never did. I left messages on their website (www.epilobium.com) and by email as I could not contact him by phone. Subsequent attempts to contact him have failed. It is now October 17, 2013 and I have not heard from Epilobium. I would like a refund for $66.85 plus $3.65 for the return postage. This corporation is very unresponsive.Desired Settlement: I would like a refund for $70.50 ($66.85 plus $3.65 for the return postage). This should be by check as the credit card account is closed.

Business

Response:

Dear *.[redacted]

Looks like this is my fault, I did write a check months ago but upon going through my bank records- I do not see it ever being cashed.

Either it was never sent or did not get there to Mr *.

I will send another check with signature delivery this time.

My apologize's this is a first!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. As of yet I have not received any checks.

Regards,