Eppicard Reviews (83)
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Address: PO Box 3128, Tallahassee, Florida, United States, 32315
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Complaint: 10258023
I am rejecting this response because:
The...
money was refunded the same day that the business response was received. I do not agree that the business tried contacting me on numerous occasions as I had not received a phone call until the day of the business response. Please have them provide a phone log that indicates that on numerous occasions I could not be reached. This is unacceptable that the business did not respond until after the complaint was received by them. How do we ensure that this type of issue does not happen again for other consumers and how are the gaps going to be addressed as they do not have an escalation process in place.
Regards,
Celeste [redacted]
Dear [redacted], We apologize for the inconvenience. We have reviewed your case again and at this time the denial still remains. You may request a copy of the documents in which we relied in making our determination. Thank you for allowing us to assist you. [redacted]Cardholder Advocacy...
SpecialistTel : ###-###-####
Complaint:...
[redacted]
Hi my name is [redacted], I'm requesting to have a Second Review or an Appeal to The Fraud Service Department to restore the fraudulently withdrawn funds to my account. I have many written detailed letters of fraudulent transactions, and suspect the Arab Owner of the store of fraud in May and in June. The Arab Owner unauthorized purchases and withdrawal in the amount $813.90 form my account. Fraudulently money is missing from my account instantly in May and June. Store [redacted] Fl [redacted] & Store [redacted] is the same store, claiming to have 2 ATM Machines, with 2 differant ATM Fees, Store 1000 ATM FEE IS $2.95 AND STORE [redacted] Daytona Beach Fl [redacted] ATM FEE IS $4.00..I also Sent in 3 Police Report that says its only One ATM MACHINE IN THE STORE ..NOT 2 ATM MACHINES!! I Also sent in 5 Discrimination Appeals Letters 3 weeks ago..& The Fraud Service Department Claim that they did not get my Appeals letters and my claim is still closed. I want to be made whole by being credit 813.90 to my account A.S.A.P!..Please Please Help!!!!