EPS Financial

All funds were returned to the IRS. The funds can be located by the IRS using trace number [redacted]. The date of the return was 7/10/2015. EPS and E-File did not receive any fees on these funds as the amount was sent back in full on the previously listed date.
This process was put into...

place to protect taxpayers from having their identities stolen.

The taxpayer contacted us on 2/4/2015 stating they did not receive the initial check sent to their address on file on 10/22/2014. The taxpayer completed a Lost Check Affidavit form on 2/5/2015. There is a standard 10 day hold on the check to make sure that the previous check does not get submitted...

for payment. On 2/16/2015 the new check was mailed to the tax preparer's office. [redacted] (husband) and tax preparer confirmed that the check was received on 3/2/2015 and it was cleared on 3/12/2015.

I am from Albany GA. And I have had the most unprofessional experience with my taxpreparer this year and also EPS financial has not been at all fair in the matter of which I have been dealing with. I am more than upset how I am being treated at both businesses and will not ever file with them again. I am more hurt at the fact I filed with her for the last 6 or 7 years and followed her from a business to her own buisness . I guess it is what it is but no-one cares about my problem but me I guess

Randy E. Becton Jr.
(323) 806-8485
Soc. Sec. 3204
Check Number: 41718035
Amount: $712.05
Collection Date: IP6084232040000

Notification Statement Of Forgery

I am writing this letter to bring to your notice the unethical and unprofessional code of conduct by Benjamin Tax Service representatives located at 1601 E. Imperial Ave. Los Angeles, California 90059.
I recently submitted a signed affidavit to EPS Financial Services regarding Check Number: 41718035, Issued 03/24/2014, Collection Number: IP6084232040000, Issued to the tax prepaper of Benjamin Tax Service representatives located at 1601 E. Imperial Ave. Los Angeles, California 90059, in which I Randy Earl Becton never recieved, Check Number: 41718035 in the amount of $712.00.
Be advised, I Randy E. Becton have been trying to resolve this matter to no avail with Benjamin Tax Service representatives located at 1601 E. Imperial Ave. Los Angeles, California 90059. I was informed the preparer no longer works for the company due to fraudulent activity, however, stil to date my money has not been returned to me, in addition it is a clear forgery, in which I am made to suffer through this long and tedious process to retrieve funds that rightfull belong to me. I was notified 05/27/15 @0930 I must write an addition statement informing EPS Financial I had not recieved nor have I been reimbursed for misappropriation of funds causing tremedous distress as well a financial hardship and burden.
I am in the process of working with the local law enforcement agency filing a police complaint, however, misconduct is not a crime as Ive been told my the front desk officer and Benjamin Tax Service representatives located at 1601 E. Imperial Ave. Los Angeles, California 90059, were made aware I Randy Earl Becton never recieved MY CHECK, in which Management admitted and agreed so therefore it should not be a police matter. However, in following EPS Financial guidlines, I have filed a complaint with law enforcement and I hope to have my money returned in a timely manner.
Sincerely,
Mr. Randy E. Becton Jr.

I work for a firm in SC. I am a professional tax preparer. I just noticed an email from EPS financial stating the firm's e-Collect account has been suspended. My question is how and will taxpayers receive their refunds due to them?

Review: This company has held on to my tax refund check and when I contacted customer service, they claim certain laws prevent them from direct depositing my funds into my bank account as my tax return directs.

Management has provided false information each time ive spoken to them.

Its been five days and they still refuse to issue me my funds that they are holding hostage from the IRS. I am not in debt to this company so there is no reason for this to be happening.Desired Settlement: I want my check available to me immediately.

Business

Response:

The taxpayer's funds were received from the IRS on 2/26/13. The funds were sent to the bank account the taxpayer initially directed us to deposit to. However, her bank returned the funds back to us. Our process in this situation is to convert the funds to check once received back from the bank, which occurred on 2/28/13. An authorization to print the check was sent to her Tax Preparer on 3/1/13. The check was printed on 3/1/13 and verified in our systems on that date by a bank or check cashing institution. The check has since cleared on 3/4/13.

Review: I was charged $ 825.00 for filing my 2012 tax return and those were not explained to me and also I went to [redacted] and I had their company to review my return and they explained to me that I was charged for forms that I didn't need such my offerings at my church for example . Because , I wasn't itemizing my return and in the past I've only paid $ 200 ; But , I feel taken advantage of;Desired Settlement: I am expecting a $ 625.00 settlement from this company.

Business

Response:

Attached you will find a response to complaint [redacted]. A copy of this document will also be sent to the complainant at the address listed in the complaint. If you have any further questions, please contact me at [redacted].

Review: I filed my 2013 tax return with a certain tax preparer out of [redacted], Texas in April 2014. When the tax preparer sent the prepared tax return forms to me for signature I noticed that the forms were full of errors to include but not limited to the filing status. I attempted to contact the tax preparer in regards to the wrong filing status with no avail. So, I left the 1040 unsigned along with E-collect Product Information and the E-collect Taxpayer agreement pages. To my surprise a couple of weeks later I noticed a deposit in my account from my state tax return for 540.00 dollars it should have 1486.00 dollars. There was a fee of 902.00 dollars for the tax preparer, 20.00 dollars for E-collect, and 39.00 dollars for ERO. I haven't signed anything authorizing my tax return to be deposited in any E-collect accounts nor did I authorize any payments to EPS nor my tax preparer. If EPS (E-collect) has any paperwork that was signed or initialed by myself they are fradulent since I still have positive control of all the unsigned forms from the tax preparer and EPS.Desired Settlement: I would like for EPS to forward me the signed forms that authorized them to deposit my 2013 state tax return into a certain checking account. If EPS can't show proof that the deposits were authorized by me, I wan't EPS to make immediately a refund in the amount of 961.00 dollars the amount they released to the tax preparer without my consent. In addition, if documentation is provided by the tax preparer showing any forms that I allegedly signed I want them audited for forgery and illegal practices.

Business

Response:

[redacted],

The customer, [redacted], contacted EPS to advise that he did not sign any forms and was unaware that the ERO filed his 2013 tax return on his behalf. As part of the normal course of business, we began our Enhanced Due Diligence process and reached out to the tax preparer ([redacted] Tax Service) to request a copy of the e-Collect documents used during tax preparation. We did not receive a response and suspended the tax preparer’s account.

Subsequently, after receiving not response to the suspension, we declined the tax preparer. They are no longer allowed to do business with EPS Financial, unless they comply with our request and are clear of any suspicious activity. We mailed a response to the taxpayer, **. [redacted] to advise him of the outcome of his complaint. Please see the attached letter.

EPS Financial deems that we have maintained our standard practice for responding to these types of complaints and have taken the necessary action in regards to the tax preparer’s office. At this time we are not able to furnish any monies to the tax payer as they have already been disbursed to the tax preparer. However, we will assist the tax payer if they require additional information for any court proceedings against the tax office.

Please let me know if this has satisfied your requirements or if you need any additional information.

Best Regards,

Ph: ###-###-#### | Fax: ###-###-####

EPS Financial, LLC

Sensible Tax Refund Solutions

www.epsfinancial.net