Rude or Radio Silence: Epson's Humiliating Refusal to Honor their Warranty
Want support? Epson will give you the dial tone.
Purchased Epson ET-2850 on October 28, 2025 for $264.99+tax. By the end of April, the paper feeder was broken. After an extensive tests with Epson Support tech on May 1, 2026, he determined the printer was defective and sent me a list of pictures needed in order to replace the unit. After sending the pictures, I heard nothing from Epson. Attempted calls to mainline & emailed support # went to a recorded message that said to submit inquires only online. Countless online and email inquires were met with radio silence.
On June 18, I finally got ahold of a live person. After explaining the situation, and getting nowhere, he said he would transfer me to a manager. The "manager," who didn't seem to know his company at all or who to contact to check on my situation, asked to place me on a brief hold to look into the situation. The line was promptly disconnected.
Giving the benefit of the doubt, I called back. 45 minutes of Shaq telling me I was getting VIP service and my continued politeness to the technician ended in a less knowledgeable tech and being hung up on AGAIN.
The third time I was very direct but professional. Yet hours on the phone with Epson resulted in learning that Epson knows little about their own company and BEING HUNG UP ON A THIRD TIME THAT DAY, once again as we were getting close to finding out why Epson, knowing their machine under warranty, REFUSES TO HONOR THEIR WARRANTY (intentional? Seems like it). Unfortunately my June 18th experience sums my continued dealings with Espon. Rude or Radio silence.
Having a printer completely breakdownin 6 months after printing less than 100 pages is bad. Refusing to honor warranties and treating customers in a manner that middle schoolers would be ashamed of, is embarrassing for Epson. I hope there is a honorable person left in Espon that can make this right and highly recommend choosing a different company for your tech needs.
am now receiving my Second REFURBISHED WF I purchased a new one last fall as it was top rated for my needs as a self employed professionalWithin months, I needed to contact tech supportThey do not understand my questions and answers and make you go through 1/worth of bogus tech support before finally agreeing it is a HARDWARE issue and will replace your NEW product with a REFURBISHED productHowever, they MUST place a hold on your credit card that will remain til hours after they receive your product in return! Well, that REFURBISHED AIO just diedAnd again 1/hr on the phone with bogus tech support who asked me the same question many times, and times asked me my phone number for my informationAt that point I insisted on a supervisor, who in minutes did confirm my account and that I would be sent another REFURBISHED AIO! Same process, with a hold on my account This is outrageousNo other tech has EVER placed a hold on my credit card as such, and I've had it with REFURBISHEDSometimes refurbished is actually better than newNot in Epson's case
My dealing with Epson has been awefulOut of box failure gets a refurbished exchangePurchased an XPHad to send it out for repair times before I got one that worked taking about days each timeThe one that finally worked looked like it had been cleaned with a brillo padAll scratched upThis worked for about months and failed againNow out of warranty I didn't learn my lessonPurchased a Remanufactered XPdirect from Epson online figuring they send them out anyway if you need repairThis was DOAMust now return for exchange again and who knows what I will get as a replacementStay away from Epson! Poor product quality, high ink costs and poor company policies!
Purchased Epson ET-2850 on October 28, 2025 for $264.99+tax. By the end of April, the paper feeder was broken. After an extensive tests with Epson Support tech on May 1, 2026, he determined the printer was defective and sent me a list of pictures needed in order to replace the unit. After sending the pictures, I heard nothing from Epson. Attempted calls to mainline & emailed support # went to a recorded message that said to submit inquires only online. Countless online and email inquires were met with radio silence.
On June 18, I finally got ahold of a live person. After explaining the situation, and getting nowhere, he said he would transfer me to a manager. The "manager," who didn't seem to know his company at all or who to contact to check on my situation, asked to place me on a brief hold to look into the situation. The line was promptly disconnected.
Giving the benefit of the doubt, I called back. 45 minutes of Shaq telling me I was getting VIP service and my continued politeness to the technician ended in a less knowledgeable tech and being hung up on AGAIN.
The third time I was very direct but professional. Yet hours on the phone with Epson resulted in learning that Epson knows little about their own company and BEING HUNG UP ON A THIRD TIME THAT DAY, once again as we were getting close to finding out why Epson, knowing their machine under warranty, REFUSES TO HONOR THEIR WARRANTY (intentional? Seems like it). Unfortunately my June 18th experience sums my continued dealings with Espon. Rude or Radio silence.
Having a printer completely breakdownin 6 months after printing less than 100 pages is bad. Refusing to honor warranties and treating customers in a manner that middle schoolers would be ashamed of, is embarrassing for Epson. I hope there is a honorable person left in Espon that can make this right and highly recommend choosing a different company for your tech needs.
am now receiving my Second REFURBISHED WF I purchased a new one last fall as it was top rated for my needs as a self employed professionalWithin months, I needed to contact tech supportThey do not understand my questions and answers and make you go through 1/worth of bogus tech support before finally agreeing it is a HARDWARE issue and will replace your NEW product with a REFURBISHED productHowever, they MUST place a hold on your credit card that will remain til hours after they receive your product in return! Well, that REFURBISHED AIO just diedAnd again 1/hr on the phone with bogus tech support who asked me the same question many times, and times asked me my phone number for my informationAt that point I insisted on a supervisor, who in minutes did confirm my account and that I would be sent another REFURBISHED AIO! Same process, with a hold on my account This is outrageousNo other tech has EVER placed a hold on my credit card as such, and I've had it with REFURBISHEDSometimes refurbished is actually better than newNot in Epson's case
My dealing with Epson has been awefulOut of box failure gets a refurbished exchangePurchased an XPHad to send it out for repair times before I got one that worked taking about days each timeThe one that finally worked looked like it had been cleaned with a brillo padAll scratched upThis worked for about months and failed againNow out of warranty I didn't learn my lessonPurchased a Remanufactered XPdirect from Epson online figuring they send them out anyway if you need repairThis was DOAMust now return for exchange again and who knows what I will get as a replacementStay away from Epson! Poor product quality, high ink costs and poor company policies!