EPSS PEORIA LLC

Initial Business Response / [redacted] (1000, 15, 2016/03/16) */ Based on the information Mrs [redacted] provided I called her insuranceHer insurance did pay by EFT in January however we never received an explanation of benefits for the paymentWe were not aware they made paymentThe representative I spoke with faxed me a copy of the explanation of benefits and we will post the payment to Mr [redacted] 's accountHe will receive an updated statement in the mail EPSS Peoria is a billing service for Emergency Room Physicians at Proctor Community HospitalEPSS Peoria is not a collection agency and the account has not been turned over to collections We appreciate your feedback and appreciate you taking the time to let us know when we are not performing up to the expected levelIf you have any questions or would like to discuss this further, please do not hesitate to contact me (note to Revdex.com - can you please update the address for EPSS Peoria to the address belowThe address you used is the hospital address and the complaint was not forwarded to the correct party until todayThe address below is a dedicated address for EPSS Peoriathank you.) EPSS Peoria LLC PO BOX Fort Worth, TX 76124- Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am waiting to receive the updated billIn the past they have refused to honor the contractual discountWaiting to see if all the numbers are correctI am satisfied at least the payment was cleared up Final Consumer Response / [redacted] (2000, 19, 2016/03/17) */

Initial Business Response /* (1000, 15, 2016/03/16) */
Based on the information Mrs. [redacted] provided I called her insurance. Her insurance did pay by EFT in January however we never received an explanation of benefits for the payment. We were not aware they made payment. The representative I...

spoke with faxed me a copy of the explanation of benefits and we will post the payment to Mr. [redacted]'s account. He will receive an updated statement in the mail.
EPSS Peoria is a billing service for Emergency Room Physicians at Proctor Community Hospital. EPSS Peoria is not a collection agency and the account has not been turned over to collections.
We appreciate your feedback and appreciate you taking the time to let us know when we are not performing up to the expected level. If you have any questions or would like to discuss this further, please do not hesitate to contact me.
(note to Revdex.com - can you please update the address for EPSS Peoria to the address below. The address you used is the hospital address and the complaint was not forwarded to the correct party until today. The address below is a dedicated address for EPSS Peoria. thank you.)
EPSS Peoria LLC
PO BOX 8545
Fort Worth, TX 76124-0545
Initial Consumer Rebuttal /* (3000, 18, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am waiting to receive the updated bill. In the past they have refused to honor the contractual discount. Waiting to see if all the numbers are correct. I am satisfied at least the payment was cleared up.
Final Consumer Response /* (2000, 19, 2016/03/17) */