We saw the patient originally in April, performed the exam and billed his insurance and him appropriatelyThe patient waited until July to come back in with a complaint about his glasses which we did NOT make for him In July, we rechecked his refraction, informed him again that he had cataracts and gave him another Rx that he said was better for him We did not charge him for this visitWhen we make glasses for our customers, the lab we use allows one redo at no charge to us or the patient I do not know what the remake policy is at wherever the patient chose to have his glasses made and I don't know if the patient even took the new Rx back to them.The patient is expecting us to write off the balance which is not appropriate since the comprehensive examination was performed and documented We made a slight correction to his script and that was also documented and done at no charge We didn't make his glasses so that is our of our hands
We saw the patient originally in April, performed the exam and billed his insurance and him appropriatelyThe patient waited until July to come back in with a complaint about his glasses which we did NOT make for him In July, we rechecked his refraction, informed him again that he had cataracts and gave him another Rx that he said was better for him We did not charge him for this visitWhen we make glasses for our customers, the lab we use allows one redo at no charge to us or the patient I do not know what the remake policy is at wherever the patient chose to have his glasses made and I don't know if the patient even took the new Rx back to them.The patient is expecting us to write off the balance which is not appropriate since the comprehensive examination was performed and documented We made a slight correction to his script and that was also documented and done at no charge We didn't make his glasses so that is our of our hands