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Property theft and deposit not refunded upon move out. 1st Issue:Upon notification of my move from the complex, things in my apartment started to come up missing. I work between the business hours of 8-5pm and I lived in the home alone with a 3 year son and a daughter who lived in California for the last few months of my residency there. I reported the petty thefts to property management and they did not do anything but small items continued to go missing. This incident was not reported with the police because it was not significant enough to claim on my rental insurance and there was not apparent break in. 2nd Issue:I moved out of the complex on July 30th and I was entitled to a 200 deposit refund. The property supervisor reviewed my apartment upon move out and I there were no damages or charges owed. After this I have called and called regarding my refund of $200 and the apartment complex has yet to produce my refund. I am owed a $200 deposit refund and it has been almost 30 days since I moved out. I do not understand the hesitation, I was a good tenant and I paid my rent in a timely fashion faithfully. Desired SettlementRefund immediately as they would expect from me. Issue with petty theft addressed and not denied. Business Response THE VILLAGE OF SYCAMORE RIDGE[redacted]MEMPHIS, TN XXXXX(XXX) XXX-XXXX September 9, 2013 Dear [redacted],The tenant [redacted] gave a notice to vacate on May 24, 2013 via fax. On July 22, 2013, resident [redacted] called the leasing office and spoke with [redacted], Property Manager. Ms. [redacted] asked [redacted] to come to her home and perform a move out inspection on her apartment and let her know what needed to be done. Ms. [redacted] informed Ms. [redacted] that a walk through is normally done when the tenant has fully vacated the apartment; however, she would do it for her this time if she remembered to get to it. On July 23, 2013, [redacted] was tied up with court and various tasks that she forgot to go to Ms. [redacted]'s apartment. On July 24, 203, [redacted] received a voice-mail on the office phone at 900am from [redacted]. Ms. [redacted] left a voice-mail stating that someone from the office needs to call her within the hour or she would have to call the police. When [redacted] heard the message, she immediately called Ms. [redacted] back. Ms. [redacted] informed [redacted] that she believes someone went into her apartment on July 23. [redacted] asked was a door kicked in, window broken, etc. Ms. [redacted] said no. She stated that there was no sign of forced entry and that her children's money was gone and she left for work on Tuesday morning and forgot her purse at home and her credit card was missing. [redacted] then asked did she call the police. Ms. [redacted] said that she didn't call the police because she thought that office staff went into her apartment seeing how no one else was suppose to go in. [redacted] then told her that if she thinks someone went into her apartment that she needs to call the police IMMEDIATELY and don't wait to talk to the office staff call the police first. [redacted] told Ms. [redacted] to hang up and call the police now. [redacted] waited about 10 minutes and called Ms. [redacted] back to get the police report number. Ms. [redacted] told [redacted] that she still hadn't called the police. [redacted] asked Ms. [redacted] why not. Ms. [redacted] stated that the items stolen were small. [redacted] then asked Ms. [redacted] if she has canceled her credit card. Ms. [redacted] said no. [redacted] then told Ms. [redacted] that the police can come over and get prints off of the items that were tampered with and perform a finger analysis. Ms. [redacted] told [redacted] that it wasn't a crime scene that so that wasn't necessary. She even told [redacted] that she had the piggy bank at work with her so the police couldn't get prints off of it. Ms. [redacted] again stated that the only people that could've gone into her home were office staff because nothing was broken. [redacted] again assured Ms. [redacted] that no one from the office went into her home. [redacted] also informed Ms. [redacted] that office personnel deals with large sums of money and goes into resident homes on a daily and wouldn't steal anything. No amount of money or item is worth their job. [redacted] advised Ms. [redacted] that when office personnel does go into a tenant's home to perform a walk thru they take someone with them and a camera is taken as well.[redacted] turned her keys in via the drop box on August 1, 2013. The security deposit is normally given back in 30 days. [redacted] received her check on September 5, 2013 in the amount of $200. The check number was 0032.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was informed by [redacted] which was not mentioned that it would take 2 weeks for my refund to be returned after the time of moved out. I have never know for police to take fingerprints off petty theft. There response was not explainable or acceptable. They did not practice good business and my complaint stands. I only received my refund after my complaint to the Revdex.com. Final Business Response Whether this was a murder investigation or not, the police should have been called out to at least get a statement. As stated SEVERAL times, the office personnel did NOT go into [redacted] home until her keys were turned in, upon move out. Like previously stated a deposit can take up to 30 to be refunded. Unfortunately, Ms. [redacted] was not satisfied with the company.

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Description: Property Management Companies

Address: 2121 Windy Hill Rd Ste 3B, Marietta, Georgia, United States, 30060-6402

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www.taguit.com

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