I purchased an Equator Super Combo Washer/Dryer ( all-in-one unit ) from Equator Advanced Appliances (shipment received August 8, 2022). I have yet to have the unit dry clothes completely, The unit has two drying modes; condensing (unvented) and vented. Both methods yield the same result - clothes are damp and warm at the end of the drying cycle. This is more than false advertising. When contacted (several times) they question me about using the condensing mode vs. vented. I reply, "both". They sent a technician out once on October 14th, did not correct the problem. Technician stated that the machine was functioning correctly! When contacted again on November 9th, they said they would find what parts were needed, ship them out and schedule another service call. I haven't heard a word from them since that phone call. Perhaps it is because I told them at that time this would be the last service call I would accept, that I next wanted to return the unit if it would not dry clothes completely.
Please find attached files showing a Letter that we received from Revdex.comComplaint number is mentioned in the Subject In response to this Complaint we would like to let you know that we have already spoken to [redacted] about it & he agreed to receive a Replacement MachineSo based on his Confirmation we did ship a Brand New Washing Machine to him which was delivered to him on [redacted] Tracking Details are as follows ; We just had a Conversation with the Customer & she is ready to take this Complaint Back Thank You!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Please find attached files showing a Letter that we received from Revdex.com. Complaint number is mentioned in the Subject.
In response to this Complaint we would like to let you know that we have already spoken to [redacted] about it & he agreed to receive a...
Replacement Machine. So based on his Confirmation we did ship a Brand New Washing Machine to him which was delivered to him on [redacted]. Tracking Details are as follows ;
We just had a Conversation with the Customer & she is ready to take this Complaint Back.
Please find attached files showing a Letter that we received from Revdex.comComplaint number is mentioned in the Subject In response to this Complaint we would like to let you know that we have already spoken to [redacted] about it & he agreed to receive a Replacement MachineSo based on his Confirmation we did ship a Brand New Washing Machine to him which was delivered to him on [redacted] Tracking Details are as follows ; We just had a Conversation with the Customer & she is ready to take this Complaint Back Thank You!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Please find attached files showing a Letter that we received from Revdex.com. Complaint number is mentioned in the Subject.
In response to this Complaint we would like to let you know that we have already spoken to [redacted] about it & he agreed to receive a...
Replacement Machine. So based on his Confirmation we did ship a Brand New Washing Machine to him which was delivered to him on [redacted]. Tracking Details are as follows ;
We just had a Conversation with the Customer & she is ready to take this Complaint Back.
Thank You!