Equifax City Directory, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be unsatisfactory still but I feel I should put this matter to rest in this platform and use social media platforms and word of mouth to share this negative experience. In hopes others will come forward and more light will be shed on their practices.
Based on the company's response you can see how rudely I was treated when I called while the installer was present and you can see how combative the assistant manager has been on each response. At no time has there been a real effort to figure this out and even today the company still has poor information, and I shouldn't have to lay everything out... I initially called to have someone come out but never signed a contract, [redacted] called after me and I received the contract and signed for him and we believed the door/key pad were 1 item, but I won't rehash my position of why sell a door without an alternative way to enter? I mean I had the door replaced and the guy ripped out the existing tracks to put new ones in because he said it was a kit so he replaced more than just the door silly me for thinking if you replaced perfectly good tracks because the door came as a kit that the keypad was the same. Again this is my logic, I do not sell doors, so I didn't make a special request on the order - but I also didn't order new hardware for the door either but they installed that. I am very grateful the company is offering a refund and even provided documentation today that they in good faith did complete it but once again they have a different name than mine that was on the card I presented so it seems on every turn this goes from bad to worse for me.
I appreciate having the avenue of having a third party assist in this complaint because speaking to the company directly got me no where and made things worse for me because no one wants to admit when they are wrong or have poor practices but they wasted no time telling me how bad a company [redacted] was and they wouldn't honor their coupon and my experience has been that Overhead Door can't possibly be better than them.
I do not wish to continue to go back and forth with Overhead Door over miscommunication, poor record keeping, poor customer service at every turn, their efforts to rape customers by making simple things an a-la-carte item. I am aware of their position but impressed that upon each response they themselves do some homework and get the story a little clearer and then their tech comes out and doesn't get the card number right and they put the wrong name on everything including the refund and card that was used and yet this company seriously feels they are probably doing me a favor and resolving this amicably somehow.
I thank Overhead Door for the refund, I thank them for the tech who installed it because he was quick, very nice and I believe did a great job and I am sure the door is also of good quality. At the end of the day those are the important things, hopefully I will not need any additional work done as it relates to the garage door or repairs but going forward hopefully I'm a wiser consumer.

I would like to first apologize for any miscommunication that has happened here.  I would like to also say that our advertising does not state we match other competitors coupons, you had made a comment that you don't agree with false advertising, we don't either.  I do also see...

where you stated that the salesman told you we would honor our competitors coupons, which if that was stated, then yes, we need to honor that period and the sales person was wrong in saying this.  The salesmen are fully aware that there are competitors that truly have false advertising out there and are also aware of those companies that will take advantage of customers as yourself.  We take pride in not paying our technicians on commissions to up sale our customers for no reason, we give the price the product is right off the bat.  We also take a lot of pride in servicing our customers since 1967 on honest service work, we will definitely make this right and take the additional $79.80 off the invoice.   $719.20 will be due.  The credit card that was given was invalid, our accounting dept did attempt to call today and left a voice mail. We can also provide a keyless entry at a discount of $25.00, retail is $65.00.  We will also take care of labor / trip as well to install this keyless entry.  If you would like the keyless installed, your new COD will be $744.20.Again we apologize for this inconvenience and communication break down, we will make sure to meet with the appropriate people to ensure better customer service!  Thank you,Christy SpillmanAssistant Manager, Door DivisionThe Overhead Door Co of Indianapolis