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Reviews EquinoxONE Community Management

EquinoxONE Community Management Reviews (10)

My name is Steven T[redacted] and my management company is the property management company of record for Mountainside Estates Homeowners Association. I am also the statutory agent of record for Mountainside Estates listed with the Arizona Corporate Commission.Mountainside Estates is Homeowners...

Association governed by Covenants, Conditions and Restrictions (CC&Rs) that affect the property and homeowners within. Mountainside Estates HOA does in fact have a functioning Board of Directors. Notwithstanding the aforementioned, Ms. [redacted] has refused to bring her property into compliance disregarding formal notification via USPS Mail.This ludicrous complaint to the Revdex.com is attempt by Ms. [redacted] to redirect attention from the non-compliance issues on her property, and multiple UNAPPROVED and DENIED alterations she wishes to have done, or has already done to the property, and ultimately circumvent the Deed Restrictions for the Community.If Ms. [redacted] is truly requesting archived and other Association documents, there is a procedure and form that must be completed in accordance with ARS § 33-1805. Ms. [redacted] has been advised of the procedure to follow in order to make architectural changes to the exterior appearance as well as request archived HOA documents in this planned community. Ms. [redacted] is not exempt from the rules and regulations that protect the property value and enjoyment of other homeowners in Mountainside Estates. All Association records requests (e.g. archive minutes, financials, management agreements, etcetera) are completed with strict adherence to ARS § 33-1805 and we have a form (attached) that needs to be completed before any documentation is released.

My name is Steven T[redacted] and my management company is the property management company of record for Mountainside Estates Homeowners Association. I am also the statutory agent of record for...

Mountainside Estates listed with the Arizona Corporate Commission.Mountainside Estates is Homeowners Association governed by Covenants, Conditions and Restrictions (CC&Rs) that affect the property and homeowners within. Mountainside Estates HOA does in fact have a functioning Board of Directors. Notwithstanding the aforementioned, Ms. [redacted] has refused to bring her property into compliance disregarding formal notification via USPS Mail.This ludicrous complaint to the Revdex.com is attempt by Ms. [redacted] to redirect attention from the non-compliance issues on her property, and multiple UNAPPROVED and DENIED alterations she wishes to have done, or has already done to the property, and ultimately circumvent the Deed Restrictions for the Community.If Ms. [redacted] is truly requesting archived and other Association documents, there is a procedure and form that must be completed in accordance with ARS § 33-1805. Ms. [redacted] has been advised of the procedure to follow in order to make architectural changes to the exterior appearance as well as request archived HOA documents in this planned community. Ms. [redacted] is not exempt from the rules and regulations that protect the property value and enjoyment of other homeowners in Mountainside Estates. All Association records requests (e.g. archive minutes, financials, management agreements, etcetera) are completed with strict adherence to ARS § 33-1805 and we have a form (attached) that needs to be completed before any documentation is released.

This matter has been resolved.

The Payment Coupon Book and other documents requested were personally hand delivered to [redacted] residence at [redacted].

The Doggie Bag issue has also been resolved. The company that is supposed to keep...

those stations stocked with bags, and clean up dog waste,  has been advised to recheck and restock the Dog Bag Waste Stations as necessary and required in their contract.

I left Ms. [redacted] a voice mail on 05/06/2014 to reassure her request has been completed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactory to me.  I will wait until the doggie bag servcie business has had a chance to perform the requested service and, if it does, will consider this complaint resolved.

Regards,

My name is Steven T[redacted] and my management company is the property management company of record for Mountainside Estates Homeowners Association. I am also the statutory agent of record for...

Mountainside Estates listed with the Arizona Corporate Commission.Mountainside Estates is Homeowners Association governed by Covenants, Conditions and Restrictions (CC&Rs) that affect the property and homeowners within. Mountainside Estates HOA does in fact have a functioning Board of Directors. Notwithstanding the aforementioned, Ms. [redacted] has refused to bring her property into compliance disregarding formal notification via USPS Mail.This ludicrous complaint to the Revdex.com is attempt by Ms. [redacted] to redirect attention from the non-compliance issues on her property, and multiple UNAPPROVED and DENIED alterations she wishes to have done, or has already done to the property, and ultimately circumvent the Deed Restrictions for the Community.If Ms. [redacted] is truly requesting archived and other Association documents, there is a procedure and form that must be completed in accordance with ARS § 33-1805. Ms. [redacted] has been advised of the procedure to follow in order to make architectural changes to the exterior appearance as well as request archived HOA documents in this planned community. Ms. [redacted] is not exempt from the rules and regulations that protect the property value and enjoyment of other homeowners in Mountainside Estates. All Association records requests (e.g. archive minutes, financials, management agreements, etcetera) are completed with strict adherence to ARS § 33-1805 and we have a form (attached) that needs to be completed before any documentation is released.

Beware of this management company. After being serviced by them for years as our HOA management and getting no improvements made but tons of excuses why we could not make improvements, we fired them. The past year with another company, we have seen our cash flow grow, and have made many thousands of dollars of improvements, from pool repair, to new trees, to stucco walls and paint. If you use this company, watch your line items and question everything.

Review: This company does not provide the homeowner with equality in conducting business. The CEO, Steven T[redacted], appears to be operating this business without guidance from the community HOA Board of Directors. In fact, this community does not have a functioning HOA Board of Directors so Mr. T[redacted] makes unilateral decisions (at his discretion) he says. He can not provide (within one year) community meeting minutes as required by the Mountainside Estates community bylaws. His business conduct is unethical when making decisions that affect the homeowner's ability to maintain the architectural design required by the community bylaws. The posted documents fail to define material terms for architectural changes making it difficult for the homeowner to follow. Thereby breaching his fiduciary duty and giving him unequal bargaining power. His business conduct dictates biasness against homeowners. His business is operating without a functioning board of directors which presents the question of who he has a contract with for him to conduct management duties.Desired Settlement: I would like a copy of the Mountainside Estate Board of Director names, dates of meetings held and copy of minutes. I would like a copy of the contract signed for him to serve as the HOA community management company. I would like a copy of the financial records for the community. I would like a copy of the architectural and/or landscape design requirements for homeowners in this community (number of trees, shrubs, type of trees/shrubs that are permitted for the landscaping of front yards and back yards that are visible to other homeowners).

Business

Response:

My name is Steven T[redacted] and my management company is the property management company of record for Mountainside Estates Homeowners Association. I am also the statutory agent of record for Mountainside Estates listed with the Arizona Corporate Commission.Mountainside Estates is Homeowners Association governed by Covenants, Conditions and Restrictions (CC&Rs) that affect the property and homeowners within. Mountainside Estates HOA does in fact have a functioning Board of Directors. Notwithstanding the aforementioned, Ms. [redacted] has refused to bring her property into compliance disregarding formal notification via USPS Mail.This ludicrous complaint to the Revdex.com is attempt by Ms. [redacted] to redirect attention from the non-compliance issues on her property, and multiple UNAPPROVED and DENIED alterations she wishes to have done, or has already done to the property, and ultimately circumvent the Deed Restrictions for the Community.If Ms. [redacted] is truly requesting archived and other Association documents, there is a procedure and form that must be completed in accordance with ARS § 33-1805. Ms. [redacted] has been advised of the procedure to follow in order to make architectural changes to the exterior appearance as well as request archived HOA documents in this planned community. Ms. [redacted] is not exempt from the rules and regulations that protect the property value and enjoyment of other homeowners in Mountainside Estates. All Association records requests (e.g. archive minutes, financials, management agreements, etcetera) are completed with strict adherence to ARS § 33-1805 and we have a form (attached) that needs to be completed before any documentation is released.

Review: In accordance with AZ State Statute [redacted], homeowners have the right to request copies of financial records, and the management company has ten working days to comply.

Our first attempt to obtain information regarding bank charges, legal fees, additional meeting costs and social events was on April 8, 2013 by email. Mr. [redacted]'s reply was

"a separate protocol must be adhered regarding specific questions you have regarding the Association. Please complete this form for each inquiry you have regarding the Association records."

We duly filled out the form; and first had the opportunity to present it to our community representative on July 30, 2013 in an open meeting (May meeting, failure to notify homeowners; June meeting, less than 48 hour notice).

Our EquinoxOne community manager accepted the form and stated that she would drop off the copies on August 13, 2013 at our house. However, this did not occur. In the interim, several appointments had been made with the communty manager, and each was postponed with various excuses.

Finally, on August 22, 2013, we wrote an email stating that we would like the information by the end of next week (August 30, 2013). As of today, September 4, 2013 we have not received a response to the email nor the copies.

This is very worrisome to us and other members of the community as our financials are the most important factor for maintaining a healthy bank account.Desired Settlement: We would like the copies of our requested association records - invoices and other charges.

Business

Response:

EquinoxONE staff is very familiar with ASR § [redacted] regarding Books and Records Access for Non-Profit Organizations, specifically Homeowners Associations.

All Ms. [redacted]’s requests were in fact completed, with the documentation she was legally entitled to, in strict accordance with ARS § [redacted] and well within the 10 Day guideline to provide information and comply with the statute.

The new, additional, amended request(s) she has submitted represent an excursion from what can legally be provided to her.

Ms. [redacted] has been advised of these facts on numerous occasions and they will be reiterated at this time.

Ms. [redacted] is a former [redacted] Homeowners Association Officer who was forcefully and legally removed from Office on the Board of Directors by a preponderance of a vote of the Membership of [redacted] in January of 2013.

Consequently, and subsequent to this removal from the Board of Directors by the Membership of [redacted], and as a NON-Board Member, she is no longer entitled to the very specific legal and personal homeowner information she is requesting.

It will not go unnoticed, Ms. [redacted] is acting alone, and at her sole and specific hand, in this complaint to the Revdex.com and there are no other parties involved as suggested by her use of the plural pronouns “we” and “us”.

It will also not go unnoticed, the Association Board of Directors has reasonable cause to believe Ms [redacted]’s acquisition of this sensitive proprietary documentation is neither sincere or genuine and of ill intent intended to be used to cause harm to the Association which is in and of itself cause for dismissal of the request.

EquinoxONE Community Management

President & CEO

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

EquinoxONE staff is very familiar with ASR § [redacted] regarding

Books and Records Access for Non-Profit Organizations, specifically Homeowners

Associations.

All Ms. [redacted]’s requests were in fact completed, with the

documentation she was legally entitled to, in strict accordance with ARS §

[redacted] and well within the 10 Day guideline to provide information and comply

with the statute. WE NEVER RECEIVED ANY COPIES OF THE

REQUESTED INVOICES WHICH WE ARE LEGALLY ALLOWED. IN JULY 30 MEETING, WHICH WAS

RECORDED, [redacted] PROMISED TO MAKE THE COPIES AND DROP THEM OFF AT OUR

HOME. AFTER SEVERAL EXCUSES, I DECIDED WE WERE NOT GOING TO RECEIVE THE COPIES

AND WROTE THE Revdex.com.

The new, additional, amended request(s) she has submitted

represent an excursion from what can legally be provided to her. THERE WAS ONLY ONE FORMAL REQUEST AND NO AMENDMENTS. AGAIN,

THIS WAS GIVEN TO COMMUNITY MANAGER ON JULY 30. SHE WAS GOING TO SCAN AND SEND

ME A CONFIRMATION OF RECEIPT. THIS NEVER HAPPENED. THEREFORE, I DO NOT HAVE AN

ORIGINAL COPY; AND IF I INADVERTENTLY ADDED AN ITEM, I WILL

RESUBMIT.

Ms. [redacted] has been advised of these facts on numerous

occasions and they will be reiterated at this time. MR.

TALBOT NEEDS TO SHOW ME WHERE HE ADVISED ME OF THESE FACTS. I HAVE ALL EMAILS

FROM MS. [redacted], AND THERE IS NO MENTION OF OF THESE FACTS EXCEPT LEGAL

INFORMATION REGARDING OTHER HOMEOWNERS.

Ms. [redacted] is a former [redacted] Homeowners

Association Officer who was forcefully and legally removed from Office on the

Board of Directors by a preponderance of a vote of the Membership of [redacted] in January of 2013. BEFORE MY RECALL, I WAS TRYING

TO GET FINANCIAL INFORMATION FROM EQUINOXONE TO NO

AVAIL.

Consequently, and subsequent to this removal from the Board of

Directors by the Membership of [redacted], and as a NON-Board Member, she

is no longer entitled to the very specific legal and personal homeowner

information she is requesting. I DO NOT WANT PERSONAL,

LEGAL INFORMATION ON OTHER HOMEOWNERS, ONLY WHAT CONCERNS ME AND THE

ASSOCIATION. MY OTHER REQUESTS WERE FOR BANK, MEETING CHARGES AND SOCIAL EVENTS

AND RESERVES.

I WILL RESUBMIT THE FORM TO SPECIFICALLY STATE THAT WE DO

NOT WANT HOMEOWNERS' PERSONAL, LEGAL INFORMATION.

It will not go unnoticed, Ms. [redacted] is acting alone, and at

her sole and specific hand, in this complaint to the Revdex.com and there are no other

parties involved as suggested by her use of the plural pronouns “we” and “us”.

MY HUSBAND IS INVOLVED AND OTHER NEIGHBORS.

WE DID NOT SEE A POINT OF ALL WRITING TO Revdex.com.

It will also not go unnoticed, the Association Board of

Directors has reasonable cause to believe Ms [redacted]’s acquisition of this

sensitive proprietary documentation is neither sincere or genuine and of ill

intent intended to be used to cause harm to the Association which is in and of

itself cause for dismissal of the request.

THIS IS THE FIRST I HAVE HEARD ABOUT DISMISSAL OF THE REQUEST.

I FIND THIS STATEMENT LIBELOUS. I AM NOT TRYING TO HARM THE ASSOCIATION. IF ALL INVOICES ARE, IN FACT CORRECT AND IN

LINE WITH OUR BUDGET, THERE SHOULD BE NO REASON FOR THE BOARD TO WORRY.

Regards,

I would like to retract the statement I made about our HOA firing Equinox One. Equinox One chose to end it's relationship with us after a new board was voted in and some conflicts arose.

Review: I purchased a home and closed on 2/13/14. I never received a payment booklet for the HOA fees. I emailed [redacted] to request information on how/where to submit payment. [redacted] replied on 2/17/14 and copied [redacted] and said she would send me a payment booklet. On 2/19, I emailed [redacted] to have her acknowledge the email, so I would know she was sending me one. On 3/28/14 I emailed [redacted] and copied [redacted], stating that I had still not received a response and was asking what I needed to do to get some action, such as come in the office in person. [redacted] responded on again on 3/31, copying [redacted] and indicating [redacted] will send me a payment booklet. No acknowledgement from [redacted] by 4/3, so I sent email again to both [redacted] & [redacted]. On 4/3/14, [redacted] replied to my email indicating it would take 8-10 business days. On 4/14/14 I sent email to [redacted] and [redacted] stating that I still had not received anything. On this same day, 4/14/14, I walked into the physical location of the office and asked to speak to [redacted]. The receptionist said I needed an appt. I said, fine, I would like to set one up. She took down my name and number and I left an envelope with my check and a message on the envelope indicating I would like a call and do not want to have to physically come in the office each month to make a payment and I had another complaint which they don't even know about yet because I figured I would take care of one thing at a time. I did not receive a phone call, but I received an email from [redacted] on 4/14/14 stating that would personally mail out a booklet and I would have it in 2-3 days. It has now been over 2 weeks and I still do not have it. Now, I am losing my patience. The other complaint is there have been 0 doggy bags in the doggie station that outline the subdivision asking you to pick up after your pet. Having bags in the station would sure make that easier. I've been here almost 3 months and have not seen 1 bag, so I'm wondering if they ever service them.Desired Settlement: I would like a payment coupon book overnighted to me and I would like to have all late fees waived, should I not get this before the late charge fee applies. I would also like Doggie bags to be put at the stations in the subdivision with an explanation of how often they are serviced.

Business

Response:

This matter has been resolved.

The Payment Coupon Book and other documents requested were personally hand delivered to [redacted] residence at [redacted].

The Doggie Bag issue has also been resolved. The company that is supposed to keep those stations stocked with bags, and clean up dog waste, has been advised to recheck and restock the Dog Bag Waste Stations as necessary and required in their contract.

I left Ms. [redacted] a voice mail on 05/06/2014 to reassure her request has been completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactory to me. I will wait until the doggie bag servcie business has had a chance to perform the requested service and, if it does, will consider this complaint resolved.

Regards,

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Description: Property Management, Home Owners Associations

Address: 1820 E Ray Rd, Chandler, Arizona, United States, 85225-8720

Phone:

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Web:

www.hoapropertymanagement.com

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