Equitable Financial Group, LLC

I never said anything about 75% but would settle for the $cancellation fee for someone who actually did move and for [redacted] to pay his monthly dues to become current on his signed contractHe signed the contact and knows what this is and is trying to get out of a contract he knowingly signed and agreed toIf this is not satisfactory to [redacted] I will have our attorneys take care of this from this point onI have wasted enough of my time and yours dealing with this and will not agree to anything lessThanks for your time and have a wonderful week

Complaint: [redacted] I am rejecting this response because: Scott is blatantly lying in his responseI this is a case of a gym owner making up rules as he goesAbsolutely unbelievableI did show up to pay $to cancel as Scott had stated in his responseHe told me that unless I was moving miles out of the area, I had to pay 75% of the rest of the years dues in order to cancel, which is nowhere to be found on the agreement and would happily provide proofThis is a classic case of a unethical person making up the rules and hoping to play off the perceived ignorance of his clientsI am happy to pay the $100, that's why I showed up 2x in the same day when Scott was not a single the first timeBut when the rules change out of nowhere and it becomes 75% of the remaining months of the contract in order to cancel, that is called greed and is ridiculousThis will be going to the State Attorney Generals office if Scott continues to lie about what he told me.Sincerely, [redacted]

Complaint: ***I am rejecting this response because: My complaint is not being addressedThis is pointlessAgain, I was told I need to pay 75% of the remaining months of the contract if I wanted to cancel, which is nowhere to be found in the contract and again, this keeps being ignoredI am happy to pay the $100, if that is what Scott is agreeing toIt's like talking to a wall. Sincerely,*** ***

Thank you for giving me the opportunity to replyI will answer each complaint as *** has listed them1) *** was never told that there was a $cancellation feeHowever, the contract states that if the member moves further then miles from the facility then there is an appropriate
cancellation fee of $2) I, Scott A*** did not say anything of the sort a $cancellation fee3) I do not know what unprofessional manner I responded to ***I have every text conversations between us that can be used to prove this nonsense I also did not talk with *** on the phone ever or changed any hours of operation4) The only time we have teams training is in the evenings from 6pm till 8pm and there is always open gym space to workout even when the teams are training Our class schedule has stayed the same from when *** became a member until he stopped coming in January 5) Yes *** was informed of having to cancel in person at which time he did come inHe talked with Brandie about cancelling and at this time told her he was moving to CaliforniaBrandie is one of our trainers not a sales associate and told *** I would be in later and would take care of itWhen *** returned he told me the same story about moving out of state with his sisterAt this point I stated there was a $cancellation fee and that I would freeze his account until he provided me with something in writing proving he actually did moveAt this time *** said he would wait to pay the $cancellation feeA few hours later *** texted me and said: "To be real with Scott, I want to cancel because when I try and workout there is either a class and it limits what I plan to doFor paying $a month I don't appreciate thatSo you will have to send me to collections or whatever because I want out"This I have in a text message saved to my cell phone.
This is a basic case of an individual knowingly signing into a contract and for whatever reason changing their mind and wanting out of the said contractThe problem I have is that he knowingly read and signed the contract and now is lying about multiple things and doesn't want to pay up*** talks about unethical practices and integrity as if he is showing the proper behaviorI disagree with him and his actions and wish him the best but with his dishonesty and story telling it makes it hard to be compassionate about his complaint
Thank you,
Scott A***
Element Athletix

Complaint: [redacted]I am rejecting this response because: Scott is blatantly lying in his response. I this is a case of a gym owner making up rules as he goes. Absolutely unbelievable. I did show up to pay $100 to cancel as Scott had stated in his response. He told me that unless I was moving 25 miles out of the area, I had to pay 75% of the rest of the years dues in order to cancel, which is nowhere to be found on the agreement and would happily provide proof. This is a classic case of a unethical person making up the rules and hoping to play off the perceived ignorance of his clients. I am happy to pay the $100, that's why I showed up 2x in the same day when Scott was not a single the first time. But when the rules change out of nowhere and it becomes 75% of the remaining months of the contract in order to cancel, that is called greed and is ridiculous. This will be going to the State Attorney Generals office if Scott continues to lie about what he told me.Sincerely,[redacted]

I never said anything about 75% but would settle for the $100 cancellation fee for someone who actually did move and for [redacted] to pay his monthly dues to become current on his signed contract.. He signed the contact and knows what this is and is trying to get out of a contract he knowingly signed and agreed to. If this is not satisfactory to [redacted] I will have our attorneys take care of this from this point on. I have wasted enough of my time and yours dealing with this and will not agree to anything less. Thanks for your time and have a wonderful week.