Equity Apartments

October 21, 2014This letter is in response to the complaint you received from [redacted] regarding a late feeBelow is our response without any identifying informationThe resident received the late fee due to not paying their rent on timeRent is due on the 1st of each month and there is a grace period until the 5thThe resident did not pay until September 6thThey received a late fee in accordance with their lease agreement and this is a consistent management process conducted with all residents.We have already been in contact with the resident and have agreed to waive the late fee this one time as a courtesyThe late fee has already been credited from their accountRespectfully, Nicole K Community Manager

When I gave notice of intent to vacate due to relocation, the Leasing Office tricked me into buying out my lease at the cost of over $5,000, indicating that they would have a very difficult time re-renting my apartmentPrior to vacating, I learned that another tenant had been waiting for over months to lease an apartment just like my apartmentI offered to pay prorated rent until the new tenant moved in and asked the leasing office to refund my buyoutThey refusedThis same individual moved into my apartment within one week of my departureIn addition, the Leasing Office office has hired a collection agency to collect ~that they claim that I owe for pro-rated utilitiesHowever, they have never presented me with a bill or attempted to contact me

October 4th, 2014Dear *** ***,Thank you for your letter and approach regarding *** ***I have attached with this letter the documentation in which I emailed to him on August 7th, My email to *** explained why he was charged for a carpet shampoo as well as the
additional charges, as explained in the Move-Out Letter that I also sent to him (attached) on June 24th, The Move-Out Letter that was delivered to him on June 24th, stated what was due for his move-out, yet he did not pay any of these feesIf you look at the Resident Statement (attached), you will see the final charges, as our system charges the entire last month's of rent and rentable items, as well as the final credits (Monthly Apartment Rent Scheduler Move Out, Scheduler Move Out Adj), as our system automatically credits what was charged beyond the vacate datePer the Resident Statement, *** *** did not make any paymentsI have also attached his original MoInspection Form, which shows that *** *** did not make any imperfections regarding his apartment condition upon move-inLastly, upon days of a resident's vacate date, if an outstanding account is sent to our Collections Department, I am not authorized to discuss anything further with the resident regarding the outstanding balanceAll communication must be between the resident and our Collections Department.I am more than happy to discuss this matter further if you would likePlease feel free to call me at ***.Thank you,
Chelsie B
Community Manager

To Whom it May Concern,When a resident opts to break their lease with us we offer two different options for them, each explained in detail on a form that this resident signed (see included form)The option she chose, paying a settlement fee, explains that this particular option is irrevocableThe
staff does not offer insight into either option, as they do not know which outcome will be less of a financial obligation to the residentAdditionally, letters were mailed or 5/28/and 8/11/to the provided forwarding address and an email Was sent on 6/3/in regards to the final utility bill balance.Thank you,Shae O***General Manager

October 21, 2014This letter is in response to the complaint you received from [redacted] regarding a late fee. Below is our response without any identifying information.
The resident received the late fee due to not paying their rent on time. Rent is due on the 1st of...

each month and there is a grace period until the 5th. The resident did not pay until September 6th. They received a late fee in accordance with their lease agreement and this is a consistent management process conducted with all residents.We have already been in contact with the resident and have agreed to waive the late fee this one time as a courtesy. The late fee has already been credited from their account.
Respectfully,
Nicole K
Community Manager

Review: In March of 2014 we asked to extend the lease a month so that the lease would not end on June 1st but would end at the end of that month, June 30th.We were told that the extra month would cost us an additional ~$500 on top of our normal rent even though we provided 3 month advance notice. Not having an alternative we decided to agree and promptly advised the property managers that we would be staying that extra month.We moved out of the unit a week before our June 30th move out date. We paid that month's rent at the beginning of the month. We gave our keys to the gentleman in the management office who explained the only remaining charges would be the utilities that were paid in arrears. We did a move out inspection and the inspector upon rescheduling the first day - walked in, made a lap around the apartment, said thank you and left without a word or concern for the apartment.Not receiving a bill at our forwarding address we logged in and saw a variety of charges on our online account which has since been deactivated. On July 21st we emailed Kyle Miller and asked if there was something wrong. He stated that there were damages and sent us photos of our carpet without damages. When we responded to Kyle, we received no response. We followed up with Kyle on 07/25 and ended up forwarding our email to Chelsie Bain after not receiving a response on 08/05. We sent another email on 08/07 when Chelsie finally responded stating that the carpet was damaged and needed a $100 shampoo cleaning to be repaired. She stated that it was a standard policy for all moveouts and to check our lease. She went ahead and highlighted oblivious sections of the lease. The total bill issued was for $288.39 of which $95.90 was for the utilities that we sent a check for on 08/26 since we started to receive calls from bill collectors. We responded to her email on 08/07 asking her to explain how does $100 + $95.90 equal $288.39 but have yet to receive any response.Desired Settlement: I would like to above mentioned charges to be removed. The $100 cleaning charge is absurd and unethical practice and the remaining unexplained balance of 92.49 should all be removed.

Business

Response:

October 4th, 2014Dear [redacted],Thank you for your letter and approach regarding [redacted]. I have attached with this letter the documentation in which I emailed to him on August 7th, 2014. My email to [redacted] explained why he was charged for a carpet shampoo as well as the additional charges, as explained in the Move-Out Letter that I also sent to him (attached) on June 24th, 2014. The Move-Out Letter that was delivered to him on June 24th, 2014 stated what was due for his move-out, yet he did not pay any of these fees. If you look at the Resident Statement (attached), you will see the final charges, as our system charges the entire last month's of rent and rentable items, as well as the final credits (Monthly Apartment Rent Scheduler Move Out, Scheduler Move Out Adj), as our system automatically credits what was charged beyond the vacate date. Per the Resident Statement, [redacted] did not make any payments. I have also attached his original Move-In Inspection Form, which shows that [redacted] did not make any imperfections regarding his apartment condition upon move-in. Lastly, upon 45 days of a resident's vacate date, if an outstanding account is sent to our Collections Department, I am not authorized to discuss anything further with the resident regarding the outstanding balance. All communication must be between the resident and our Collections Department.I am more than happy to discuss this matter further if you would like. Please feel free to call me at [redacted].Thank you, Chelsie B Community Manager

Review: Inconsistent management practices. Asked to remove a fee for last payment not due to my doing (2 hours late) despite the fact that I have never been late. Management runs the building as a factory with poor customer service.Desired Settlement: Would like to be refunded of the amount of $346.

Business

Response:

October 21, 2014This letter is in response to the complaint you received from [redacted] regarding a late fee. Below is our response without any identifying information.The resident received the late fee due to not paying their rent on time. Rent is due on the 1st of each month and there is a grace period until the 5th. The resident did not pay until September 6th. They received a late fee in accordance with their lease agreement and this is a consistent management process conducted with all residents.We have already been in contact with the resident and have agreed to waive the late fee this one time as a courtesy. The late fee has already been credited from their account.Respectfully,Nicole KCommunity Manager