RE: Revdex.com Complaint [redacted] We are in receipt of Complaint [redacted] and would like to resolve the issue The total collection amount is $3,which represents the unpaid portion of November rent; December rent; and the first days of January rent Please see attached ledger for detailed charges and paymentsThere were many issues that the tenant complained of that was immediately addressed upon her move in by the building’s maintenance staff, [redacted] In fact, the renter sent the below email on Thursday, October 8th: [redacted] responded right away and took care of everythingHe was extremely helpful and courteous and did a great job! Thank you!”The tenant had two issues that she complained about and asked our company to address The first was that there was “mold” in the unit She pointed out areas and provided photos of in the apartment that we investigated The maintenance company cleaned the surface of these drywall areas; sprayed them with Killz mold eliminator; and repainted those areas When the tenant complained that this was not sufficient, then we just agreed to cut out any of the damaged areas of drywall that the tenant pointed out so that we could show her that we wanted any traces of damaged drywall out of the unit completely.The tenant still complained that she and her daughter were experiencing mold related issues and illnesses Therefore, we agreed to have a professional mold testing company come into the unit and do mold tests anywhere in the apartment that she wanted tested We did not charge her for the $expense we incurred for testing for mold in the unit on November 6th The results came back that there was no mold present in the unit.I also requested that the tenant provide any and all doctors notes where she claimed in an email on November 2, 2015:“My daughter has been examined by three different doctors and all agree that she is having health issues due to an allergic reaction”To date, despite numerous requests, we have never been provided any documentation for any health related issues from any doctors We would like a chance to see these diagnoses that the tenant says she has copies of.After the mold test results by the professional mold testing company came back negative, the tenant pressed the sewer gas smell issue It was no longer the mold causing her daughter’s issues, it was now the smell of sewer gas.I visited the apartment on occasions and never experienced the sewer gas smell The renter responded that it came at different times and it was never consistently in the morning or night I inquired about the time of the day because I offered to come to the apartment whenever the smell was present, but she was unable to give me a time or day when it occurred.We did make some repairs in the basement to try to alleviate the issue that she was complaining about, but no other resident in the building has complained to me about this sewer gas smell The renter claims that she spoke with other residents in the building about it, but these residents never mentioned anything to me so maybe they just were agreeing with her when she brought it to their attention? Again, I am not sure of the situation, but maintenance requests were not made to Peak Properties.Further, we have since touched base with the previous renter of Unit and they stated that they had never noticed the smell of sewer gas in the unit during their occupancy and said that they were surprised that she mentioned that she was having that issue.The renter said that she moved out of the building and unit on Tuesday, January 5th However, when we went to inspect the unit on Friday, Jan8th, the unit was vacant except for the renters cat She did not remove the cat until Monday, January 11th I am hoping that the cat was not left in a vacant, uninhabited apartment from Tuesday, Jan5th – Monday, January 11th (days) The apartment smelled like cat feces.Again, we would prefer to resolve this issue with this renter immediately, but would like her to provide the doctors notes and diagnoses that she promised to send over several times where the doctors said that her daughters issues were first related to the “mold” in the unit and the second were related to the sewer gas.Once we receive this further information, then we can discuss a resolution.Regards, [redacted] PresidentPeak Properties
This response is in regards to: ID [redacted] Anytime we get a call regarding pests of any kind, we let the tenant know that we will call out the exterminator to their unitAs we said, we told the tenant we would do that and they became agitated saying there was no point as they were moving outAs we mentioned in our previous response, we did in fact send them out as soon as the tenant had vacated the space as we had a new tenant moving inThat tenants’ move in date was delayed by two days.We were never sent any proof of the bed bugsAll we have are pictures of discarded mattresses outside of the propertyAgain, we didn’t dispute that the tenant had them when they called us, we simply said we would send out the exterminator.As for the tenant expecting us to cover the losses of $2,000-had the tenant called us while they currently lived at the unit and had bed bugs that resulted from an outbreak at the property, that would be one thingHowever, as we stated in our previous response, there are no other units at this property that have bed bugsThe infestation is isolated to this tenant’s unit only and because of it, this cost our company a significant amount of money to remedy the problem.We certainly never threatened this tenant in anyway with legal actionAfter the tenant stated they would call a lawyer, we were then forced to simply alert ours and let the tenant know that if they were going to pursue this further legally, they could correspond with our attorneyThis is not a threatSpecifically, we told the tenant that if they did not take the compensation, then of course, they’re free to take this to social media, which they didPlease feel free to contact our office if you need any further information regarding this matter.Thank you[redacted]
Complaint: [redacted] I am rejecting this response because:Yes the business was here before I moved in, but I had no way of knowing that there would be a disruption from 3-6am for cleaningIn fact the first time it happened I called the police because I thought someone was drilling on the roof! And yes I resigned my lease because who can afford to move every year? I purchased furniture for this specifically for this unit, and just because I rent doesn't mean that I don't have rights tooThere are city ordinances against noise violations for a reasonIt is unbearable, and other businesses must have come to a resolution because there are many apartments above restaurants in Chicago
Re: ID - [redacted] . At approximately 2:00 pm on 5/31/16 we received a call from the tenant stating that they were in the process of moving and noticed bed bugs in the mattress. · We stated we would send someone over and the... tenant became agitated saying it was too late and now they would be seeking compensation. · We stated that had we been informed sooner, we would have sent the extermination company out. · The tenant then stated she had noticed a bite on her arm a week prior but thought it was a spider bite and was now seeking compensation of $3,000 or they would go on social media and the BBB and say that “Peak Properties gave me bed bugs”. · Please note that there are NO other reports of bed bugs at any other unit at this property. We called the tenant back and stated we would be offering $250.00 compensation and if they did not want to accept that, we would need their demands in writing. · The tenant stated they would not accept that amount and would email us the following day. Please see the tenant’s email to us below (We are more than happy to provide the original email if needed): “Good morning [redacted] , My name is [redacted] and I moved from [redacted] **. As we discussed on the phone, we found a bedbug infestation in the process of moving. While shifting furniture in my bedroom, I was bitten by a bed bug and became infected with cellulitis. It is extremely painful. I have documentation from my doctor that I saw yesterday after our phone discussions. I also have photos of all the furniture destroyed and proof of a bed bug infestation at the apartment. I formally reject your offer of $250 that you made over the phone yesterday at:4:19 pm and request a higher amount in damages to replace the furniture lost and for my physical distress. We will be contacting legal advice today as well. “ We responded with the following email: “Ms. ***, Due to the fact that you did not inform us of your purported issue until you were vacating the unit, we were not given the opportunity to verify the existence of Bed Bugs, we were not given the opportunity to treat if they did exist and we were not given the opportunity to discover where they originated. We do not have any reports of Bed Bugs or corresponding symptoms in the Farragut building and we believe this is an isolated incident. Therefore, we will not be increasing the $250 offer. Should you not accept this offer by Noon on Friday June 3, 2016 the monetary offer will be withdrawn. Please understanding that if you accept this offer you are agreeing that you will not be posting negative comments on social media and you hold us harmless for any damages/costs you [redacted] have incurred. If you do not agree to these terms please correspond with Marvin [redacted] copied above.” After that email was sent, we never heard back from the tenant. The tenant then began to write very negative [redacted] reviews and sent in this BBB complaint. · Due to the fact that we had a new tenant set to move into this unit on 6/1/16, we sent over the extermination company as soon as the unit was vacant. While the exterminator said that there was no evidence in the unit that there were bed bugs, we had them treat the unit just to be safe. · This cost us a substantial amount of money as well as causing a two day delay for the next tenant to move in. · We should add that this unit, while the tenant was living in it, was found to be in disarray, mattresses were on the floor and it appeared that more than two people (the number of people on the lease) were living in the unit. · And again, there are no reports of bedbugs at any other unit at this property. As for the claim that the tenant is “now living in fear of Peak’s lawyers” this is completely unwarranted. · In the tenant’s email, they stated that they would be contacting legal advice, therefore, we contacted our attorney. · We do not think that this is unreasonable. · As we said above, we offered compensation with the stipulation they would sign a non-disclosure agreement. · This is standard practice. If the tenant did not accept the money, then they would be free to complain about us publicly, which they have done. The tenant could have easily e-mailed us and asked for a different amount and we would have negotiated a little yet the tenant did not choose this route. Please feel free to reach out to us at [redacted] and we will be happy to give any further information that [redacted] be needed.
Complaint: ***
I am rejecting this response because:I have proofThey were threatening and didn't offer negotiations or remediesIn my opinion, Peak properties is a bad business
Sincerely,
*** ***
In response to complaint *** First, the consumer is being fully refundedThat process has begun and they have been informed of this.Having said that, the $fee is non-refundable and it clearly states that on our website when the payment is enteredUnfortunately, there seems to be a
misunderstanding here but again, we will be fully refunding the $to the consumer.Thank you
Initial Business Response /* (1000, 7, 2015/06/10) */
Ms*** was contacted by her Property Manager and within hours of her making the office aware of her concernsShe had previously been contacted about her move out time and date for May 31st, but never respondedDuring the conversation
with her Property Manager on June 4, 2015, she agreed to a $payment for her personal items as she was planning on selling them anywayThis check was cut June 5, and mailed to her current address
Re: #[redacted]Unfortunately, we have had an issue with our after-hours emergency hotline. We have a meeting scheduled with them tomorrow to get the issues we’ve been having rectified. Peak unfortunately did not receive the tenant’s complaint that there was a crack in the ceiling and the next...
complaint was received in the evening on the 4th of July by the after-hours hotline, but was not transferred to us until early that next morning. At that time, Tue. July 5th in the morning, we received an email from the tenant and one of our maintenance coordinators promptly called back and started the process of getting the repair made. We had to get into the apartment above who had a leaking toilet. This was water coming out of the tank, not contaminated water. As of yesterday, Wed. July 6th afternoon, the toilet in the unit upstairs was repaired and the tenant below has had the ceiling secured while the area dries. We were in contact with the tenant several times yesterday and are scheduling the time that best suits them to finish the repair to the bathroom. We have done and are continuing to do all that we can to quickly rectify this problem.
Initial Business Response /* (1000, 5, 2015/05/19) */
We are writing to address Complaint ID#: XXXXXXXX. The complaint was sent by the borrower of a property in foreclosure that we manage on behalf of the Court system. We were appointed to manage on March 26, 2013. We answer to Judge [redacted]...
[redacted] of The Circuit Court of Cook County for all issues regarding the property. The borrower/individual filing the complaint is stating that we did not respond to them in a timely fashion as to whether a fee was paid for a weed citation notice at the property. This citation was paid and we did provide them with sufficient proof on May 14, 2015. The borrower/individual filing this complaint did not agree with the form of proof sent by Peak, but she also had the option of contacting the City of Chicago directly to verify that proper payment was made. Please feel free to call us at any time and we will be happy to provide any further information requested.
Sincerely,
Peak Properties
XXX-XXX-XXXX
RE: Revdex.com Complaint [redacted] We are in receipt of Complaint [redacted] and would like to resolve the issue. The total collection amount is $3,311.77 which represents the unpaid portion of November 2015 rent; December 2015 rent; and the first 5 days of January 2016...
rent. Please see attached ledger for detailed charges and payments. There were many issues that the tenant complained of that was immediately addressed upon her move in by the building’s maintenance staff, [redacted] In fact, the renter sent the below email on Thursday, October 8th: [redacted] responded right away and took care of everything. He was extremely helpful and courteous and did a great job! Thank you!”The tenant had two issues that she complained about and asked our company to address. The first was that there was “mold” in the unit. She pointed out 3 areas and provided photos of in the apartment that we investigated. The maintenance company cleaned the surface of these drywall areas; sprayed them with Killz mold eliminator; and repainted those areas. When the tenant complained that this was not sufficient, then we just agreed to cut out any of the damaged areas of drywall that the tenant pointed out so that we could show her that we wanted any traces of damaged drywall out of the unit completely.The tenant still complained that she and her daughter were experiencing mold related issues and illnesses. Therefore, we agreed to have a professional mold testing company come into the unit and do 3 mold tests anywhere in the apartment that she wanted tested. We did not charge her for the $750 expense we incurred for testing for mold in the unit on November 6th. The results came back that there was no mold present in the unit.I also requested that the tenant provide any and all doctors notes where she claimed in an email on November 2, 2015:“My daughter has been examined by three different doctors and all agree that she is having health issues due to an allergic reaction”To date, despite numerous requests, we have never been provided any documentation for any health related issues from any doctors. We would like a chance to see these diagnoses that the tenant says she has copies of.After the mold test results by the professional mold testing company came back negative, the tenant pressed the sewer gas smell issue. It was no longer the mold causing her daughter’s issues, it was now the smell of sewer gas.I visited the apartment on 3 occasions and never experienced the sewer gas smell. The renter responded that it came at different times and it was never consistently in the morning or night. I inquired about the time of the day because I offered to come to the apartment whenever the smell was present, but she was unable to give me a time or day when it occurred.We did make some repairs in the basement to try to alleviate the issue that she was complaining about, but no other resident in the building has complained to me about this sewer gas smell. The renter claims that she spoke with other residents in the building about it, but these residents never mentioned anything to me so maybe they just were agreeing with her when she brought it to their attention? Again, I am not sure of the situation, but maintenance requests were not made to Peak Properties.Further, we have since touched base with the previous renter of Unit 206 and they stated that they had never noticed the smell of sewer gas in the unit during their occupancy and said that they were surprised that she mentioned that she was having that issue.The renter said that she moved out of the building and unit on Tuesday, January 5th. However, when we went to inspect the unit on Friday, Jan. 8th, the unit was vacant except for the renters cat. She did not remove the cat until Monday, January 11th. I am hoping that the cat was not left in a vacant, uninhabited apartment from Tuesday, Jan. 5th – Monday, January 11th (6 days). The apartment smelled like cat feces.Again, we would prefer to resolve this issue with this renter immediately, but would like her to provide the doctors notes and diagnoses that she promised to send over several times where the doctors said that her daughters issues were first related to the “mold” in the unit and the second were related to the sewer gas.Once we receive this further information, then we can discuss a resolution.Regards,[redacted]PresidentPeak Properties
Complaint: [redacted]
I am rejecting this response because:Yes the business was here before I moved in, but I had no way of knowing that there would be a disruption from 3-6am for cleaning. In fact the first time it happened I called the police because I thought someone was drilling on the roof! And yes I resigned my lease because who can afford to move every year? I purchased furniture for this specifically for this unit, and just because I rent doesn't mean that I don't have rights too. There are city ordinances against noise violations for a reason. It is unbearable, and other businesses must have come to a resolution because there are many apartments above restaurants in Chicago.
We understand that this is a difficult situation for the tenant. Again, we have gone out of our way to try and assist by reaching out to the restaurant ourselves. We unfortunately don’t have a say in the hours that the restaurant operates in anyway as we do not manage them. We have had no other complaints from anyone else in the building. As we said, the tenant is free to move out at any time, with no penalty. We can offer the tenant $500.00 as well.
This response is in regards to: ID [redacted]. Anytime we get a call regarding pests of any kind, we let the tenant know that we will call out the exterminator to their unit. As we said, we told the tenant we would do that and they became agitated saying there was no point as they were moving out. As we mentioned in our previous response, we did in fact send them out as soon as the tenant had vacated the space as we had a new tenant moving in. That tenants’ move in date was delayed by two days.We were never sent any proof of the bed bugs. All we have are pictures of discarded mattresses outside of the property. Again, we didn’t dispute that the tenant had them when they called us, we simply said we would send out the exterminator.As for the tenant expecting us to cover the losses of $2,000-had the tenant called us while they currently lived at the unit and had bed bugs that resulted from an outbreak at the property, that would be one thing. However, as we stated in our previous response, there are no other units at this property that have bed bugs. The infestation is isolated to this tenant’s unit only and because of it, this cost our company a significant amount of money to remedy the problem.We certainly never threatened this tenant in anyway with legal action. After the tenant stated they would call a lawyer, we were then forced to simply alert ours and let the tenant know that if they were going to pursue this further legally, they could correspond with our attorney. This is not a threat. Specifically, we told the tenant that if they did not take the compensation, then of course, they’re free to take this to social media, which they did. Please feel free to contact our office if you need any further information regarding this matter.Thank you.[redacted]
Re: Complaint ID-[redacted] It’s probably most important to start by saying that we do NOT manage The [redacted] restaurant. The tenant mentioned that The [redacted] brings in more revenue than the rent their unit does. Again, we do not receive rent from The [redacted] and do not manage the restaurant or...
the space that the restaurant is in. It is physically connected to units that we manage but that is the extent of our relationship with the restaurant. Also, the complaint inaccurately states that [redacted] schedules these cleanings with Peak Properties. This is not true. They schedule with The [redacted] only. Again, we do not manage The [redacted] in anyway, so we would not schedule anything for them. Having said that, we have still attempted to reach out to The [redacted] regarding the tenant’s issue. Sharon Healy, the property manager contacted the owner of the building to see if there were any options. The owner then contacted the restaurant and explained the tenant’s situation to see if the time of the hood cleaning could be changed, at least. The GM of the restaurant spoke to [redacted], the cleaning company. [redacted] explained that because the cleaning needs to be done by 7 am, (this is at the restaurant’s request as they need to begin cooking for the day at 7am) there is no other time to complete the cleaning. The restaurant even pays extra to double the crew so that the cleaning can be completed in a shorter period of time, three hours, so that the disturbance is as minor as it can be. We have these emails and can supply them if needed. In May of 2016, [redacted] conveyed this information to the tenant. The tenant then renewed their lease on 6/1/16. It is also important to note that the restaurant was already there when the tenant moved in. We understand that this is a difficult situation and the tenant is free to move at any time because of this. Please feel free to reach out if you need any more information.
Re: ID - [redacted]. At approximately 2:00 pm on 5/31/16 we received a call from the tenant stating that they were in the process of moving and noticed bed bugs in the mattress. · We stated we would send someone over and the...
tenant became agitated saying it was too late and now they would be seeking compensation. · We stated that had we been informed sooner, we would have sent the extermination company out. · The tenant then stated she had noticed a bite on her arm a week prior but thought it was a spider bite and was now seeking compensation of $3,000 or they would go on social media and the Revdex.com and say that “Peak Properties gave me bed bugs”. · Please note that there are NO other reports of bed bugs at any other unit at this property. We called the tenant back and stated we would be offering $250.00 compensation and if they did not want to accept that, we would need their demands in writing. · The tenant stated they would not accept that amount and would email us the following day. Please see the tenant’s email to us below (We are more than happy to provide the original email if needed): “Good morning [redacted], My name is [redacted] and I moved from [redacted]. As we discussed on the phone, we found a bedbug infestation in the process of moving. While shifting furniture in my bedroom, I was bitten by a bed bug and became infected with cellulitis. It is extremely painful. I have documentation from my doctor that I saw yesterday after our phone discussions. I also have photos of all the furniture destroyed and proof of a bed bug infestation at the apartment. I formally reject your offer of $250 that you made over the phone yesterday at:4:19 pm and request a higher amount in damages to replace the furniture lost and for my physical distress. We will be contacting legal advice today as well. “ We responded with the following email: “Ms. [redacted], Due to the fact that you did not inform us of your purported issue until you were vacating the unit, we were not given the opportunity to verify the existence of Bed Bugs, we were not given the opportunity to treat if they did exist and we were not given the opportunity to discover where they originated. We do not have any reports of Bed Bugs or corresponding symptoms in the Farragut building and we believe this is an isolated incident. Therefore, we will not be increasing the $250 offer. Should you not accept this offer by Noon on Friday June 3, 2016 the monetary offer will be withdrawn. Please understanding that if you accept this offer you are agreeing that you will not be posting negative comments on social media and you hold us harmless for any damages/costs you [redacted] have incurred. If you do not agree to these terms please correspond with Marvin [redacted] copied above.” After that email was sent, we never heard back from the tenant. The tenant then began to write very negative [redacted] reviews and sent in this Revdex.com complaint. · Due to the fact that we had a new tenant set to move into this unit on 6/1/16, we sent over the extermination company as soon as the unit was vacant. While the exterminator said that there was no evidence in the unit that there were bed bugs, we had them treat the unit just to be safe. · This cost us a substantial amount of money as well as causing a two day delay for the next tenant to move in. · We should add that this unit, while the tenant was living in it, was found to be in disarray, mattresses were on the floor and it appeared that more than two people (the number of people on the lease) were living in the unit. · And again, there are no reports of bedbugs at any other unit at this property. As for the claim that the tenant is “now living in fear of Peak’s lawyers” this is completely unwarranted. · In the tenant’s email, they stated that they would be contacting legal advice, therefore, we contacted our attorney. · We do not think that this is unreasonable. · As we said above, we offered compensation with the stipulation they would sign a non-disclosure agreement. · This is standard practice. If the tenant did not accept the money, then they would be free to complain about us publicly, which they have done. The tenant could have easily e-mailed us and asked for a different amount and we would have negotiated a little yet the tenant did not choose this route. Please feel free to reach out to us at [redacted] and we will be happy to give any further information that [redacted] be needed.
June 1st - tenants moved in.
June 15th - the bottom floor of the unit did flood, due to heavy rains and a faulty sump pump.
June 16th - we evaluated damages and immediately told the tenants they could break their lease at no charge and move if they wished.
Peak Properties also offered to pay...
moving expenses if they found another property managed by Peak, or we would fix the damages in the unit.
We never heard back from them - we gave them a deadline of September 30, 2015 as a drop dead date for their decision.
On June 23rd we proceeded with removal and replacement of drywall and carpet in the downstairs area, with the tenants still living there.
In the following days there was additional drywall replaced in areas not originally thought to be affected.
We also replaced the faulty Sump-pump and backup system.
The tenant has been informed of this on several occasions.
The tenants were told that IF they were going to break their lease, they would need to inform us by no later than September 30th for a 30 day notice and an October 31st move out date.
September 30th at 10:30pm - we received an email stating that the tenants would be moving either October 15th (only paying 1/2 month) or October 31st (paying full month).
They were unsure of the date of availability for their new apartment so they could not give us a date for moving - we agreed to this.
In relation to this incident, we have also refunded $850 (move in fees of $450 + $200 for each tenant, for any deductible that would be paid if they had renter's insurance, as their lease requires).
The tenants have also been credited 2 late fees June 7th and September 7th.
We have offered and assisted in trying to find the tenants other accommodations throughout this time.
The tenants did not bring up the issue of payment for laundry until after the move out agreement was concluded.
We ordered repairs of the machines, there was a delay due to a part order, but the machines were fixed. Despite the tenant's claim, the machines were working.
It should be noted, the tenant's lease clearly states in the Rider, Section #8, Laundry facilities if any are provided as a convenience to the tenant. Landlord shall not be liable or responsible to tenant for failure of any laundry machine to operate.
We have attempted to work with these tenants to the best of our abilities regarding these unfortunate circumstances.
RE: Revdex.com Complaint [redacted] We are in receipt of Complaint [redacted] and would like to resolve the issue The total collection amount is $3,which represents the unpaid portion of November rent; December rent; and the first days of January rent Please see attached ledger for detailed charges and paymentsThere were many issues that the tenant complained of that was immediately addressed upon her move in by the building’s maintenance staff, [redacted] In fact, the renter sent the below email on Thursday, October 8th: [redacted] responded right away and took care of everythingHe was extremely helpful and courteous and did a great job! Thank you!”The tenant had two issues that she complained about and asked our company to address The first was that there was “mold” in the unit She pointed out areas and provided photos of in the apartment that we investigated The maintenance company cleaned the surface of these drywall areas; sprayed them with Killz mold eliminator; and repainted those areas When the tenant complained that this was not sufficient, then we just agreed to cut out any of the damaged areas of drywall that the tenant pointed out so that we could show her that we wanted any traces of damaged drywall out of the unit completely.The tenant still complained that she and her daughter were experiencing mold related issues and illnesses Therefore, we agreed to have a professional mold testing company come into the unit and do mold tests anywhere in the apartment that she wanted tested We did not charge her for the $expense we incurred for testing for mold in the unit on November 6th The results came back that there was no mold present in the unit.I also requested that the tenant provide any and all doctors notes where she claimed in an email on November 2, 2015:“My daughter has been examined by three different doctors and all agree that she is having health issues due to an allergic reaction”To date, despite numerous requests, we have never been provided any documentation for any health related issues from any doctors We would like a chance to see these diagnoses that the tenant says she has copies of.After the mold test results by the professional mold testing company came back negative, the tenant pressed the sewer gas smell issue It was no longer the mold causing her daughter’s issues, it was now the smell of sewer gas.I visited the apartment on occasions and never experienced the sewer gas smell The renter responded that it came at different times and it was never consistently in the morning or night I inquired about the time of the day because I offered to come to the apartment whenever the smell was present, but she was unable to give me a time or day when it occurred.We did make some repairs in the basement to try to alleviate the issue that she was complaining about, but no other resident in the building has complained to me about this sewer gas smell The renter claims that she spoke with other residents in the building about it, but these residents never mentioned anything to me so maybe they just were agreeing with her when she brought it to their attention? Again, I am not sure of the situation, but maintenance requests were not made to Peak Properties.Further, we have since touched base with the previous renter of Unit and they stated that they had never noticed the smell of sewer gas in the unit during their occupancy and said that they were surprised that she mentioned that she was having that issue.The renter said that she moved out of the building and unit on Tuesday, January 5th However, when we went to inspect the unit on Friday, Jan8th, the unit was vacant except for the renters cat She did not remove the cat until Monday, January 11th I am hoping that the cat was not left in a vacant, uninhabited apartment from Tuesday, Jan5th – Monday, January 11th (days) The apartment smelled like cat feces.Again, we would prefer to resolve this issue with this renter immediately, but would like her to provide the doctors notes and diagnoses that she promised to send over several times where the doctors said that her daughters issues were first related to the “mold” in the unit and the second were related to the sewer gas.Once we receive this further information, then we can discuss a resolution.Regards, [redacted] PresidentPeak Properties
This response is in regards to: ID [redacted] Anytime we get a call regarding pests of any kind, we let the tenant know that we will call out the exterminator to their unitAs we said, we told the tenant we would do that and they became agitated saying there was no point as they were moving outAs we mentioned in our previous response, we did in fact send them out as soon as the tenant had vacated the space as we had a new tenant moving inThat tenants’ move in date was delayed by two days.We were never sent any proof of the bed bugsAll we have are pictures of discarded mattresses outside of the propertyAgain, we didn’t dispute that the tenant had them when they called us, we simply said we would send out the exterminator.As for the tenant expecting us to cover the losses of $2,000-had the tenant called us while they currently lived at the unit and had bed bugs that resulted from an outbreak at the property, that would be one thingHowever, as we stated in our previous response, there are no other units at this property that have bed bugsThe infestation is isolated to this tenant’s unit only and because of it, this cost our company a significant amount of money to remedy the problem.We certainly never threatened this tenant in anyway with legal actionAfter the tenant stated they would call a lawyer, we were then forced to simply alert ours and let the tenant know that if they were going to pursue this further legally, they could correspond with our attorneyThis is not a threatSpecifically, we told the tenant that if they did not take the compensation, then of course, they’re free to take this to social media, which they didPlease feel free to contact our office if you need any further information regarding this matter.Thank you[redacted]
Complaint: [redacted] I am rejecting this response because:Yes the business was here before I moved in, but I had no way of knowing that there would be a disruption from 3-6am for cleaningIn fact the first time it happened I called the police because I thought someone was drilling on the roof! And yes I resigned my lease because who can afford to move every year? I purchased furniture for this specifically for this unit, and just because I rent doesn't mean that I don't have rights tooThere are city ordinances against noise violations for a reasonIt is unbearable, and other businesses must have come to a resolution because there are many apartments above restaurants in Chicago
Re: ID - [redacted] . At approximately 2:00 pm on 5/31/16 we received a call from the tenant stating that they were in the process of moving and noticed bed bugs in the mattress. · We stated we would send someone over and the... tenant became agitated saying it was too late and now they would be seeking compensation. · We stated that had we been informed sooner, we would have sent the extermination company out. · The tenant then stated she had noticed a bite on her arm a week prior but thought it was a spider bite and was now seeking compensation of $3,000 or they would go on social media and the BBB and say that “Peak Properties gave me bed bugs”. · Please note that there are NO other reports of bed bugs at any other unit at this property. We called the tenant back and stated we would be offering $250.00 compensation and if they did not want to accept that, we would need their demands in writing. · The tenant stated they would not accept that amount and would email us the following day. Please see the tenant’s email to us below (We are more than happy to provide the original email if needed): “Good morning [redacted] , My name is [redacted] and I moved from [redacted] **. As we discussed on the phone, we found a bedbug infestation in the process of moving. While shifting furniture in my bedroom, I was bitten by a bed bug and became infected with cellulitis. It is extremely painful. I have documentation from my doctor that I saw yesterday after our phone discussions. I also have photos of all the furniture destroyed and proof of a bed bug infestation at the apartment. I formally reject your offer of $250 that you made over the phone yesterday at:4:19 pm and request a higher amount in damages to replace the furniture lost and for my physical distress. We will be contacting legal advice today as well. “ We responded with the following email: “Ms. ***, Due to the fact that you did not inform us of your purported issue until you were vacating the unit, we were not given the opportunity to verify the existence of Bed Bugs, we were not given the opportunity to treat if they did exist and we were not given the opportunity to discover where they originated. We do not have any reports of Bed Bugs or corresponding symptoms in the Farragut building and we believe this is an isolated incident. Therefore, we will not be increasing the $250 offer. Should you not accept this offer by Noon on Friday June 3, 2016 the monetary offer will be withdrawn. Please understanding that if you accept this offer you are agreeing that you will not be posting negative comments on social media and you hold us harmless for any damages/costs you [redacted] have incurred. If you do not agree to these terms please correspond with Marvin [redacted] copied above.” After that email was sent, we never heard back from the tenant. The tenant then began to write very negative [redacted] reviews and sent in this BBB complaint. · Due to the fact that we had a new tenant set to move into this unit on 6/1/16, we sent over the extermination company as soon as the unit was vacant. While the exterminator said that there was no evidence in the unit that there were bed bugs, we had them treat the unit just to be safe. · This cost us a substantial amount of money as well as causing a two day delay for the next tenant to move in. · We should add that this unit, while the tenant was living in it, was found to be in disarray, mattresses were on the floor and it appeared that more than two people (the number of people on the lease) were living in the unit. · And again, there are no reports of bedbugs at any other unit at this property. As for the claim that the tenant is “now living in fear of Peak’s lawyers” this is completely unwarranted. · In the tenant’s email, they stated that they would be contacting legal advice, therefore, we contacted our attorney. · We do not think that this is unreasonable. · As we said above, we offered compensation with the stipulation they would sign a non-disclosure agreement. · This is standard practice. If the tenant did not accept the money, then they would be free to complain about us publicly, which they have done. The tenant could have easily e-mailed us and asked for a different amount and we would have negotiated a little yet the tenant did not choose this route. Please feel free to reach out to us at [redacted] and we will be happy to give any further information that [redacted] be needed.
Complaint: ***
I am rejecting this response because:I have proofThey were threatening and didn't offer negotiations or remediesIn my opinion, Peak properties is a bad business
Sincerely,
*** ***
In response to complaint *** First, the consumer is being fully refundedThat process has begun and they have been informed of this.Having said that, the $fee is non-refundable and it clearly states that on our website when the payment is enteredUnfortunately, there seems to be a
misunderstanding here but again, we will be fully refunding the $to the consumer.Thank you
Initial Business Response /* (1000, 7, 2015/06/10) */
Ms*** was contacted by her Property Manager and within hours of her making the office aware of her concernsShe had previously been contacted about her move out time and date for May 31st, but never respondedDuring the conversation
with her Property Manager on June 4, 2015, she agreed to a $payment for her personal items as she was planning on selling them anywayThis check was cut June 5, and mailed to her current address
Re: #[redacted]Unfortunately, we have had an issue with our after-hours emergency hotline. We have a meeting scheduled with them tomorrow to get the issues we’ve been having rectified. Peak unfortunately did not receive the tenant’s complaint that there was a crack in the ceiling and the next...
complaint was received in the evening on the 4th of July by the after-hours hotline, but was not transferred to us until early that next morning. At that time, Tue. July 5th in the morning, we received an email from the tenant and one of our maintenance coordinators promptly called back and started the process of getting the repair made. We had to get into the apartment above who had a leaking toilet. This was water coming out of the tank, not contaminated water. As of yesterday, Wed. July 6th afternoon, the toilet in the unit upstairs was repaired and the tenant below has had the ceiling secured while the area dries. We were in contact with the tenant several times yesterday and are scheduling the time that best suits them to finish the repair to the bathroom. We have done and are continuing to do all that we can to quickly rectify this problem.
Initial Business Response /* (1000, 5, 2015/05/19) */
We are writing to address Complaint ID#: XXXXXXXX. The complaint was sent by the borrower of a property in foreclosure that we manage on behalf of the Court system. We were appointed to manage on March 26, 2013. We answer to Judge [redacted]...
[redacted] of The Circuit Court of Cook County for all issues regarding the property. The borrower/individual filing the complaint is stating that we did not respond to them in a timely fashion as to whether a fee was paid for a weed citation notice at the property. This citation was paid and we did provide them with sufficient proof on May 14, 2015. The borrower/individual filing this complaint did not agree with the form of proof sent by Peak, but she also had the option of contacting the City of Chicago directly to verify that proper payment was made. Please feel free to call us at any time and we will be happy to provide any further information requested.
Sincerely,
Peak Properties
XXX-XXX-XXXX
RE: Revdex.com Complaint [redacted] We are in receipt of Complaint [redacted] and would like to resolve the issue. The total collection amount is $3,311.77 which represents the unpaid portion of November 2015 rent; December 2015 rent; and the first 5 days of January 2016...
rent. Please see attached ledger for detailed charges and payments. There were many issues that the tenant complained of that was immediately addressed upon her move in by the building’s maintenance staff, [redacted] In fact, the renter sent the below email on Thursday, October 8th: [redacted] responded right away and took care of everything. He was extremely helpful and courteous and did a great job! Thank you!”The tenant had two issues that she complained about and asked our company to address. The first was that there was “mold” in the unit. She pointed out 3 areas and provided photos of in the apartment that we investigated. The maintenance company cleaned the surface of these drywall areas; sprayed them with Killz mold eliminator; and repainted those areas. When the tenant complained that this was not sufficient, then we just agreed to cut out any of the damaged areas of drywall that the tenant pointed out so that we could show her that we wanted any traces of damaged drywall out of the unit completely.The tenant still complained that she and her daughter were experiencing mold related issues and illnesses. Therefore, we agreed to have a professional mold testing company come into the unit and do 3 mold tests anywhere in the apartment that she wanted tested. We did not charge her for the $750 expense we incurred for testing for mold in the unit on November 6th. The results came back that there was no mold present in the unit.I also requested that the tenant provide any and all doctors notes where she claimed in an email on November 2, 2015:“My daughter has been examined by three different doctors and all agree that she is having health issues due to an allergic reaction”To date, despite numerous requests, we have never been provided any documentation for any health related issues from any doctors. We would like a chance to see these diagnoses that the tenant says she has copies of.After the mold test results by the professional mold testing company came back negative, the tenant pressed the sewer gas smell issue. It was no longer the mold causing her daughter’s issues, it was now the smell of sewer gas.I visited the apartment on 3 occasions and never experienced the sewer gas smell. The renter responded that it came at different times and it was never consistently in the morning or night. I inquired about the time of the day because I offered to come to the apartment whenever the smell was present, but she was unable to give me a time or day when it occurred.We did make some repairs in the basement to try to alleviate the issue that she was complaining about, but no other resident in the building has complained to me about this sewer gas smell. The renter claims that she spoke with other residents in the building about it, but these residents never mentioned anything to me so maybe they just were agreeing with her when she brought it to their attention? Again, I am not sure of the situation, but maintenance requests were not made to Peak Properties.Further, we have since touched base with the previous renter of Unit 206 and they stated that they had never noticed the smell of sewer gas in the unit during their occupancy and said that they were surprised that she mentioned that she was having that issue.The renter said that she moved out of the building and unit on Tuesday, January 5th. However, when we went to inspect the unit on Friday, Jan. 8th, the unit was vacant except for the renters cat. She did not remove the cat until Monday, January 11th. I am hoping that the cat was not left in a vacant, uninhabited apartment from Tuesday, Jan. 5th – Monday, January 11th (6 days). The apartment smelled like cat feces.Again, we would prefer to resolve this issue with this renter immediately, but would like her to provide the doctors notes and diagnoses that she promised to send over several times where the doctors said that her daughters issues were first related to the “mold” in the unit and the second were related to the sewer gas.Once we receive this further information, then we can discuss a resolution.Regards,[redacted]PresidentPeak Properties
Complaint: [redacted]
I am rejecting this response because:Yes the business was here before I moved in, but I had no way of knowing that there would be a disruption from 3-6am for cleaning. In fact the first time it happened I called the police because I thought someone was drilling on the roof! And yes I resigned my lease because who can afford to move every year? I purchased furniture for this specifically for this unit, and just because I rent doesn't mean that I don't have rights too. There are city ordinances against noise violations for a reason. It is unbearable, and other businesses must have come to a resolution because there are many apartments above restaurants in Chicago.
We understand that this is a difficult situation for the tenant. Again, we have gone out of our way to try and assist by reaching out to the restaurant ourselves. We unfortunately don’t have a say in the hours that the restaurant operates in anyway as we do not manage them. We have had no other complaints from anyone else in the building. As we said, the tenant is free to move out at any time, with no penalty. We can offer the tenant $500.00 as well.
This response is in regards to: ID [redacted]. Anytime we get a call regarding pests of any kind, we let the tenant know that we will call out the exterminator to their unit. As we said, we told the tenant we would do that and they became agitated saying there was no point as they were moving out. As we mentioned in our previous response, we did in fact send them out as soon as the tenant had vacated the space as we had a new tenant moving in. That tenants’ move in date was delayed by two days.We were never sent any proof of the bed bugs. All we have are pictures of discarded mattresses outside of the property. Again, we didn’t dispute that the tenant had them when they called us, we simply said we would send out the exterminator.As for the tenant expecting us to cover the losses of $2,000-had the tenant called us while they currently lived at the unit and had bed bugs that resulted from an outbreak at the property, that would be one thing. However, as we stated in our previous response, there are no other units at this property that have bed bugs. The infestation is isolated to this tenant’s unit only and because of it, this cost our company a significant amount of money to remedy the problem.We certainly never threatened this tenant in anyway with legal action. After the tenant stated they would call a lawyer, we were then forced to simply alert ours and let the tenant know that if they were going to pursue this further legally, they could correspond with our attorney. This is not a threat. Specifically, we told the tenant that if they did not take the compensation, then of course, they’re free to take this to social media, which they did. Please feel free to contact our office if you need any further information regarding this matter.Thank you.[redacted]
Re: Complaint ID-[redacted] It’s probably most important to start by saying that we do NOT manage The [redacted] restaurant. The tenant mentioned that The [redacted] brings in more revenue than the rent their unit does. Again, we do not receive rent from The [redacted] and do not manage the restaurant or...
the space that the restaurant is in. It is physically connected to units that we manage but that is the extent of our relationship with the restaurant. Also, the complaint inaccurately states that [redacted] schedules these cleanings with Peak Properties. This is not true. They schedule with The [redacted] only. Again, we do not manage The [redacted] in anyway, so we would not schedule anything for them. Having said that, we have still attempted to reach out to The [redacted] regarding the tenant’s issue. Sharon Healy, the property manager contacted the owner of the building to see if there were any options. The owner then contacted the restaurant and explained the tenant’s situation to see if the time of the hood cleaning could be changed, at least. The GM of the restaurant spoke to [redacted], the cleaning company. [redacted] explained that because the cleaning needs to be done by 7 am, (this is at the restaurant’s request as they need to begin cooking for the day at 7am) there is no other time to complete the cleaning. The restaurant even pays extra to double the crew so that the cleaning can be completed in a shorter period of time, three hours, so that the disturbance is as minor as it can be. We have these emails and can supply them if needed. In May of 2016, [redacted] conveyed this information to the tenant. The tenant then renewed their lease on 6/1/16. It is also important to note that the restaurant was already there when the tenant moved in. We understand that this is a difficult situation and the tenant is free to move at any time because of this. Please feel free to reach out if you need any more information.
Re: ID - [redacted]. At approximately 2:00 pm on 5/31/16 we received a call from the tenant stating that they were in the process of moving and noticed bed bugs in the mattress. · We stated we would send someone over and the...
tenant became agitated saying it was too late and now they would be seeking compensation. · We stated that had we been informed sooner, we would have sent the extermination company out. · The tenant then stated she had noticed a bite on her arm a week prior but thought it was a spider bite and was now seeking compensation of $3,000 or they would go on social media and the Revdex.com and say that “Peak Properties gave me bed bugs”. · Please note that there are NO other reports of bed bugs at any other unit at this property. We called the tenant back and stated we would be offering $250.00 compensation and if they did not want to accept that, we would need their demands in writing. · The tenant stated they would not accept that amount and would email us the following day. Please see the tenant’s email to us below (We are more than happy to provide the original email if needed): “Good morning [redacted], My name is [redacted] and I moved from [redacted]. As we discussed on the phone, we found a bedbug infestation in the process of moving. While shifting furniture in my bedroom, I was bitten by a bed bug and became infected with cellulitis. It is extremely painful. I have documentation from my doctor that I saw yesterday after our phone discussions. I also have photos of all the furniture destroyed and proof of a bed bug infestation at the apartment. I formally reject your offer of $250 that you made over the phone yesterday at:4:19 pm and request a higher amount in damages to replace the furniture lost and for my physical distress. We will be contacting legal advice today as well. “ We responded with the following email: “Ms. [redacted], Due to the fact that you did not inform us of your purported issue until you were vacating the unit, we were not given the opportunity to verify the existence of Bed Bugs, we were not given the opportunity to treat if they did exist and we were not given the opportunity to discover where they originated. We do not have any reports of Bed Bugs or corresponding symptoms in the Farragut building and we believe this is an isolated incident. Therefore, we will not be increasing the $250 offer. Should you not accept this offer by Noon on Friday June 3, 2016 the monetary offer will be withdrawn. Please understanding that if you accept this offer you are agreeing that you will not be posting negative comments on social media and you hold us harmless for any damages/costs you [redacted] have incurred. If you do not agree to these terms please correspond with Marvin [redacted] copied above.” After that email was sent, we never heard back from the tenant. The tenant then began to write very negative [redacted] reviews and sent in this Revdex.com complaint. · Due to the fact that we had a new tenant set to move into this unit on 6/1/16, we sent over the extermination company as soon as the unit was vacant. While the exterminator said that there was no evidence in the unit that there were bed bugs, we had them treat the unit just to be safe. · This cost us a substantial amount of money as well as causing a two day delay for the next tenant to move in. · We should add that this unit, while the tenant was living in it, was found to be in disarray, mattresses were on the floor and it appeared that more than two people (the number of people on the lease) were living in the unit. · And again, there are no reports of bedbugs at any other unit at this property. As for the claim that the tenant is “now living in fear of Peak’s lawyers” this is completely unwarranted. · In the tenant’s email, they stated that they would be contacting legal advice, therefore, we contacted our attorney. · We do not think that this is unreasonable. · As we said above, we offered compensation with the stipulation they would sign a non-disclosure agreement. · This is standard practice. If the tenant did not accept the money, then they would be free to complain about us publicly, which they have done. The tenant could have easily e-mailed us and asked for a different amount and we would have negotiated a little yet the tenant did not choose this route. Please feel free to reach out to us at [redacted] and we will be happy to give any further information that [redacted] be needed.
June 1st - tenants moved in.
June 15th - the bottom floor of the unit did flood, due to heavy rains and a faulty sump pump.
June 16th - we evaluated damages and immediately told the tenants they could break their lease at no charge and move if they wished.
Peak Properties also offered to pay...
moving expenses if they found another property managed by Peak, or we would fix the damages in the unit.
We never heard back from them - we gave them a deadline of September 30, 2015 as a drop dead date for their decision.
On June 23rd we proceeded with removal and replacement of drywall and carpet in the downstairs area, with the tenants still living there.
In the following days there was additional drywall replaced in areas not originally thought to be affected.
We also replaced the faulty Sump-pump and backup system.
The tenant has been informed of this on several occasions.
The tenants were told that IF they were going to break their lease, they would need to inform us by no later than September 30th for a 30 day notice and an October 31st move out date.
September 30th at 10:30pm - we received an email stating that the tenants would be moving either October 15th (only paying 1/2 month) or October 31st (paying full month).
They were unsure of the date of availability for their new apartment so they could not give us a date for moving - we agreed to this.
In relation to this incident, we have also refunded $850 (move in fees of $450 + $200 for each tenant, for any deductible that would be paid if they had renter's insurance, as their lease requires).
The tenants have also been credited 2 late fees June 7th and September 7th.
We have offered and assisted in trying to find the tenants other accommodations throughout this time.
The tenants did not bring up the issue of payment for laundry until after the move out agreement was concluded.
We ordered repairs of the machines, there was a delay due to a part order, but the machines were fixed. Despite the tenant's claim, the machines were working.
It should be noted, the tenant's lease clearly states in the Rider, Section #8, Laundry facilities if any are provided as a convenience to the tenant. Landlord shall not be liable or responsible to tenant for failure of any laundry machine to operate.
We have attempted to work with these tenants to the best of our abilities regarding these unfortunate circumstances.