Equity Lifestyle Properties

I am 79 years old and have been here for 6 years. I have been gone the requested 2 weeks per year and many more weeks but spend the majority of my time in my home at the Creek. I am totally in the dark as to why I have to sell or move my tiny house when I have broken none of the rules. I have paid on time, I have been nice to the staff that I met over the years but they for some reason are not nice to me. There is no one who can tell me exactly why I am being evicted. I have my place up for sale but today got a notice that I have to move it out. When I had to fight them in court, it took every penny I had and now I do not get a lease because they want me out. I bother no one, my neighbors do not understand why I have to move, I help the elderly ones when they are sick. They tried to tell me that I live here and I guess that is true if you count the 90% that I am on the grounds. I won in court even with Brenda and Angela ganging up on me. I did not want to move out. I am too old to be going through this but I do not want to be where Angela has any control over the properties. She treats us like Title 8 properties. She makes up rules and has favorite people who live here 24/7 and she does not harass them. I think all this is because of my son visiting me and Bill complained about his truck. They tried to say that he lived here but he never has. He comes to visit his daughter, who is 13, and does stay with me by court order. The office knew that my granddaughter was here and that I could not take her back to Wilson. Brenda said to me "We will not put you out on the street". That was a lie because 2 weeks later, I got an eviction notice. I had done no wrong so I fought it and won in court. They lied about me, required me to get a property outside the park and still evicted me. They would not give me a lease for the upcoming year. Is that your rule or one they made up. If I were a young, loud,, up roaring person, I would not complain because I would deserve it but I do not deserve to be treated like your management here has treated me. I am thinking of suing Brenda and Angela for defaming my character when I can give you lots of people who will vouch for my good character. I never bother anyone and this is a big mistake. I have reported them to the BBB of NC. You should read the reviews. You need new management badly. It will not do me asny good at this point but I thought you should know what is going on. There are many people who have been singled out by Angela and Brenda but they are afraid to say anything because it would put them in the same predicament that I am in. You really need some oversight here. They are dictators and mean people. they are 2-faced, nice to your face and stab you in the back. I think you should tell them to leave me alone and let me stay and I think for my pain and suffering, I get a year free and can stay and they get fired. I am at Goose Creek RV and Resort and you would think they would want people who want to stay to stay.

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Dear Mr***, Thank you for contacting Equity LifeStyle Properties regarding your [redacted] membershipAfter reviewing your account, we will forgive the remaining balance and stop the collections effortsThank you again for contacting us, and for being a past member of [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do except that they will stop the collections process but why did [redacted] pressure me into a payment plan with a deposit of and then payments for monthsLike I stated I paid them almost I would like a conformation statement with balance and would be great to have year of complementary camping at outdoor world resorts if I have a chance to visit the campgroundsThank You very much for your help and support

Initial Business Response / [redacted] (1000, 14, 2015/10/01) */ Dear Mr***, Thank you for contacting Equity LifeStyle Properties regarding your [redacted] membershipWe are sorry to hear you feel this wayPer your request, we have cancelled your account and will discontinue any billing and collection effortsHowever, we would also like to take this opportunity to address your concerns regarding our public and annual site programs The public site program is intended to introduce as many new families to our camping network to show them the overall benefits of membership campingGuests typically become members after experiencing a [redacted] preserveMost likely, you became a member after camping with us through one of our marketing programsIn the past, we offered new customers a complimentary stay at a preserve, and we hosted these marketing guests on a limited number of sitesAt this time, we have elected to eliminate the complimentary stay option but continue to make sites available to the public for a feeWhile these new customers are visiting a preserve, they will have the opportunity to purchase one of our new membership productsRegarding the annual site program, this program appeals to a number of our members who prefer to stay at one location for an extended period of time or are unable to travel and fully take advantage of their membershipWe continue to monitor the number of annual sites allocated at each preserve We hope this helps to better explain the purpose behind each of these programsThank you again for contacting Equity LifeStyle Properties

Initial Business Response / [redacted] (1000, 8, 2015/05/12) */ Dear Mr [redacted] , Thank you for contacting Equity LifeStyle Properties regarding your Thousand Trails membershipWe have issued a request for the $prepaid Visa Gift Card on your behalfYou can expect to receive the card within 2-weeks We apologize for the delay and want you to know we value you as a memberRegarding the renewal of your membership, please contact our Member Services department at (XXX) XXX-XXXXThey will work with you to ensure that your membership is cancelled at the end of the term, should you choose not to renewThank you again for contacting us and we hope you're able to get out and camp soon

Dear Mr [redacted] , Thank you for contacting Equity LifeStyle Properties regarding [redacted] It is our understanding that you had additional equipment connected to the cable internet system, other than the park issued modem, which can cause park-wide outagesAt that time, our on site team reviewed the rules with you and let you know that you would need to desist using the unauthorized equipmentIn the handbook, it states that tenants cannot tamper with cable equipment, or bypass connection with additional equipmentOur on site teams reviewed this with you in October, as well as through monthly notices thereafterWhile we work hard to maintain strong cable service, intermittent outages do not excuse a tenant from paying rent, as stated in the handbookThank you again for contacting us regarding your concerns

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Dear Mr [redacted] , Thank you for contacting Equity LifeStyle Properties regarding Tahoe ValleyWe have worked with the manager and have submitted a full refund for youWe apologize for the delay and for any inconvenience this may have causedThank you again for contacting us regarding your concerns Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response / [redacted] (2000, 8, 2015/09/30) */ The matter was resolved todayThe office contacted me and corrected the billing error

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Dear Mr [redacted] , Thank you for contacting Equity LifeStyle Properties regarding your concerns with wifiIn order to research your concerns, we will need to know where you have an annual siteCan you please let us know where your annual site is? We'd be happy to look into this for you