Equity Recovery Services LLC

We have never got any documentation from the customer or received phone call about this caseWe actively respond to any warranty case but this one is completely unknown to usCan you please ask customer to provide email (date and recipient address) that he used to provide us with any documentation or inquiry about the case? We search everywhere and could not find anything that this customer contacted us at all

When customer has received the engine that was in no good shape, customer should contact us, the merchant that sold this engine to customerInstead customer immediately started dispute with credit card about the paymentWe even didn't know that customer has any problems with the engineFew days
later I noticed chargeback in our account and I looked it upI didn't find any record that customer contacted us about the merchandise so I described entire case with the information that I don't know anything and that we did not received back our partFew days later we've got email from customer where she described that part was in very bad shape, she sent us photos and she told us about dispute she filedI responded that she should contact us first, that I filed my response few days ago and that we don't need this engine anymore and she can dispose of itAnd that's it, money was taken from our account and for us case is closedWhat is going on now is the bureaucracy of the dispute system with banks talking to each other and to VisaEventually customer will get their refund but there is nothing we can do about it now, nobody is asking us about anything, if they do we will accept this chargeTo avoid this prolonged dispute customer should contact us, the merchant, when she received bad partAfter seeing photos, we would refund her immediatelyInstead she went behind our back to the bank and started this process

Complaint: ***
I am rejecting this response because:After a very crappy "manager" with no customer service whatsoever got into contact with me and finally explained all of this informatiom to me in debt, I understand that some of the parts my mechanic swapped was not included in the warranty, however, this brings me to my next problem: the main problems were the head gaskets and oil pump, of which IS covered in my warranty, and the "manager" threatened me by saying he wasn't sure if the warranty is still valid, as I made this complaint to the Revdex.com and had my call escalated, per his wordsPlease explain why my bought warranty is no longer valid? Not only was this "manager" rude and inconsiderate, but he constantly cut me off while I was trying to speak and continued to call me a liar throughout the phone callVery crappy service, highly unrecommeneded, and the low rating on through Revdex.com is 100% accurate and serves the company justiceI will NEVER buy from this crappy company againDon't bother responding back because at this time, your services are unwanted and I could care less what you have to say at this pointEnjoy my money and your crappy business
Regards,
*** ***

We have never got any documentation from the customer or received phone call about this caseWe actively respond to any warranty case but this one is completely unknown to usCan you please ask customer to provide email
(date and recipient address) that he used to provide us with any documentation or inquiry about the case? We search everywhere and could not find anything that this customer contacted us at all

The customer's statement is completely falseThe only part of the VIN we would ever ask for is the 8th digit a single digit, our system does not recognize anything with the last digits as she is claimingThe parts she is suggesting her mechanic needs to swap over are parts we do not sell with
the motor, they are left on for convenienceUnder every motor we sell we list the following, Here is a direct copy and paste:Condition: Used OEM (Original Equipment Manufacturer) Tested: Engine Run, Tested - Full Coverage WarrantyWhat's Included and What to Expect:All Engines are Shipped as Complete Assemblies from Top Valve Cover to Exhaust Manifold.They all include:Intake and Exhaust ManifoldValve CoverCylinder Heads and BlockTiming Belt CoverOur engine will NOT Include or Cover by Warranty (if included) the cable harness, any sensors, hoses and boaccessories.FREQUENTLY ASKED QUESTIONSWhat will I get?You will get an engine that is 100% interchangeable for your exact automobileEngines are particular for a certain model, make and year of your vehicleWe make sure your engine fits this criteria.*end of copy and paste* Please note the description does not list Thermostat housing Coolant tube Motor mounts Power steering lines and bracket The knock sensors and crank position sensor Which the customer is stating their mechanic needed to swap. Furthermore, here is a link to our warranty terms:***/t/free-5-years-unlimited-miles-warranty Please note in the terms under engine it states EngineReplace engine oil to manufacturers suggested levelsReplace oil filterReplace gaskets (valve cover, oil pan & rear main seal)Inspect and replace (if needed) new timing belt/chainReplace thermostat and water pumpFlush cooling system and refill with antifreeze to appropriate levelInstall new spark plugs, new belts and hosesChange the oil after the first miles and at recommended service intervals thereafterService the vehicle at proper intervals as per manufacturer's guidelinesPlease see the 5th requirement down where it states the customer is to replace thermostat and waterpump The claims made are completely unjust and falseThis customer is trying to damage our reputation in an attempt to strong arm the company out of money which they claim we owe them however it is stated these items her mechanic needed to switch are required

The customer received exactly what we promised, a run and tested USED part, as our website statesThe customer was unhappy because they were under the impression that the engine was rebuilt, as she stated in emailsWe offer a day return, which is subject to return shipping and a 20% restocking
feeThe customer chose to deliver the engine back themselves which is perfectly fine, and we did not deduct anything for return shipping costs since there were noneI'm not aware of who the customer spoke to at the location regarding the restocking fee, however no one from our company works at that location, they are simply a supplierThe customer has been refunded minus the 20% restocking fee according to our clearly stated return policy

Complaint: [redacted]
I am rejecting this response because:
My original receipt from car monkeys says I paid $185 for shipping to my residence. I am not asking for that back. Why do I need to pay over $250 more for shipping? I already paid $185. I just want a full refund for my motor.
Regards,
[redacted]