Equity Resources

9/14/2017To whom it may concern, Customer applied for a mortgage with Equity Resources on 8/16/On 8/23/2017, as part of her application process, an appraisal was ordered on the property address per the contract, which was the property address of our consumer was in contract to purchase The appraiser whom Equity Resources contracted visited the property on 8/24/2017, and returned the completed appraisal report to Equity Resources on 8/25/Subject to Equity Resources discretion, an appraisal may or may not require payment prior to beginning the appraisal processIn our customer case, the process was started prior to payment being received Shortly after receiving the completed report, the file was put on hold as it appeared the transaction may not proceedThe file was still pending final determination within our system, and once a final decision was rendered, a copy of the report was to be sent out to the customerHad the customer reached out to us at any time, we would have happily provided her a copy of the appraisal reportUpon receiving this notification, we have sent the appraisal to the customer electronically, and our system logs show the customer did view the reportIt is our hope that this satisfies the customer’s request, and if she should have any further questions she can call our main office at (800)270-7082.Sincerely,Jamie D [redacted] Quality Control Manager

I am not satisfied with this companies handling of my mortgage application and the fact that they have not and will not accept any responsibility for their part in how our transaction ended I am requiring no more responses from Equity we are in a new house Regards, [redacted]

We respectfully acknowledge notification of the complaint filed September 10, 2015.Equity Resources, Increceived notification of said complaint on September 14th, 2015.In response:The client reached out to Equity Resources, Incthe evening of September 8th, tobegin the preapproval process for a mortgage loan via our online serviceAfter beginningthe application, the client decided not to complete the processThe individualattempted to call the designated [redacted] branch to remove the application andpersonal information, our representatives located in the client's region attempted to contactthe individual in response to the messages receivedAs of September 14th, the loanofficer had not been able to reach the clientThe same day Monday, September 14th,the application was terminated and deleted from the system entirely.It is our understanding as of yesterday, September 14th, the client has contacted ourmortgage specialist in her region again, to reconsider the preapproval process.Sincerely, Ashley M [redacted]

I have several emails from the loan officer stating quite the opposite; I have emails showing that the loan officer stated what our credit score would be if we followed his instructions, which we did The information that we received from the loan officer was not accurate nor complete While we were reimbursed for the appraisal we were not give all the details of what the appraiser required to have the loan approved We attempting to get a FHA loan and a lead based paint test is the needed for a FHA loan regardless of who you are borrowing from, so it wasn't the new loan company requirements, it is the governments requirements, and the loan officer failed to give us that information We were lead to believe that we had a Conditional Approval when we never received any documentation to support thatI have repeated requested documentation regarding the initial Pre-Approval and Conditional Approval and Equity Resources has failed to give us either Equity Resources advertises that they work with credit scores from and both my score and the score of my husband have scores higher than 580; I believe that because we did not qualify for grant money, Equity Resources did not want to go any further with the loan We have not been given a clear and precise reason why the loan was denied; Equity Resources keeps trying to say we voluntarily pulled our loan but that is not the case, the loan officer told us that after the rescore did not give my husband the score he said it would, he could not help us and that we were denied; we have yet to receive a denial letter from Equity Resources which by law we are suppose to have We DID NOT voluntarily pull out of the loan process we were told that we COULDN'T COMPLETE THE PROCESS! The appraiser was ordered by Equity Resources to go back out to the property on 2/5/and he stated that he told [redacted] immediately thereafter that a lead test was needed and we were NEVER told that by our loan officer, so the final inspection was not done in a timely manner The final inspection delayed us closing our loan with the new loan company which caused us to extend our contract yet again We had contract extension while with Equity Resources due to incomplete and negligent actions The refund of the appraisal was something should have been done because we were charged for it when the loan was initially denied on Jan 23, 2015; however your loan officer continued to work with us because he was certain he could get the loan approved We were lead to be believe that if we followed his instructions that our loan would close in a timely manner and again I have emails to prove this! I again would request the refund of the $for the lead test because it was disclosed to your company while our loan was with you and yet we were not notified and the refund of our rent for March (because while our loan was not denied by your company according to your company), we had to extend our closing with the new company due to the mis-information and negligent actions of your company Regards, [redacted]

I would like to advise that this complaint has been resolved to my satisfactionMrT [redacted] called me today to let me know my online profile and sensitive information has been deleted from the Equity Resources Inc website.I am pleased with this outcome and do not wish to pursue this matter any furtherPlease close this file and note the matter has been amicably resolved.Thank you so much for you time and attention to my concern[redacted]