Equity Trust Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:Thanks to both the Revdex.com of Cleveland and Equity Trust Co for responding to our problems with Equity TrustImmediately after Equity received the information about our complaint they assigned Sean C*** to our account to identify the problems and work to a resolutionSean sent a email to us what Equity would be doing and what was expected of usWe immediately requested a Transfer Form from NuView which was competed and sent to NuView IRAI understand that with this form NuView will start the transfer of our accounts from Equity to NuView.Sean explained that our annual fees would not be returned, we just paid fees, but that all other fees involved with the transfer would be waived.We look forward to a quick transfer of accounts from Equity to NuView, more for the benefit of those which we have written notes for financingThey are the people who first came to us with the complaints about lost checks and slow serviceWe had another incident where it took over six (6) weeks to receive a release of lien signed and returned from Equity....that really upset the party who had paid the note
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

EQUITY TRUST COMPANY April 21, 2016 *** ***, Trade Assistant (by email only) Revdex.com, IncEuclid Ave4th Floor Cleveland, OH 44115-2408 Re: *** ***/*** Dear Ms***: We are in receipt of your correspondence dated February 11, 2016,
concerning the complaint of *** *** in regard to the account of his wife, ***Mr***'s complaint relates to the fees his wife's account was charged during the distribution and subsequent closing of her IRA at Equity Trust Company ("Equity"). Ms*** submitted paperwork to begin the process of closing her account during As this process was not completed until and further paperwork was necessary, the account was not closed until mid MarchAccount maintenance fees were due on February 27, and if left unpaid, Equity Trust auto-deducts these fees from the cash balanceAs a courtesy to Ms***, a refund check for $will be sent to reimburse the account maintenance fees. The $termination fee is an account fee which is clearly disclosed in the account agreement and is due at the closing of any accountWe will not refund this fee. If we can be of further assistance on this or any other matter, please feel free to contact me directly. Very truly yours, Elizabeth J***

(The following was copy/paste by Revdex.com staff - LST)***December 11, 2017 Revdex.com, Inc(by email only) Euclid Ave4th Floor Cleveland, OH 44115-2408 Re: Revdex.com Complaint *** To Whom It May Concern: We are in receipt of your correspondence dated October 20,
concerning the complaint of our client, *** ***Mr***'s complaint relates to his dissatisfaction with fees assessed on his Equity Trust account. Equity Trust is a passive self-directed IRA custodianEquity Trust does not monitor investment performance or assign values to investmentsEquity Trust's fee schedule is based upon the fair market value of the accountWe have reviewed Mr***'s account and determined that all fees were properly assessedMr*** previously tried to reduce the value of these assets to zero, however, he did not provide the necessary documentation to support a change in value, i.epaperwork regarding the conclusion of criminal proceedings against his asset provider or the pending investigation by the Arizona Attorney GeneralTherefore, Equity Trust continued charging account maintenance fees based upon the fair market value of his accountWe have reviewed the information Mr*** provided to the Revdex.com regarding these assets and, as a courtesy, will waive Mr***'s outstanding fees. Equity Trust cannot reduce the value of Mr***'s assets while criminal proceedings remain pending against his asset providerOnce these proceedings have concluded, if Mr*** wishes to reduce the value of his assets to zero and close his account, he can provide Equity Trust a fully completed fair market value form along with documentation to show the final disposition of these casesWe will consider his request and respond accordingly. If we can be of further assistance on this or any other matter, please feel free to contact me directly. Sincerely, Elizabeth *** CC: *** ***

EQUITY TRUST COMPANYElizabeth ** *** General Counsel Direct 440-*** *** ***
March 16, 2017 Rhonda *** *by email only) Revdex.com, IncEuclid Ave4th Floor Cleveland, OH 44115-2408Re: Revdex.com Complaint *** Dear Ms
*** We are in receipt of your correspondence dated March 10, concerning the complaint of *** ***Mr*** is not a client of Equity Trust CompanyMr*** was appointed an account designated representative by our former client, Mr*** ***Mr***'s complaint relates to fees assessed to MrZ***'s account after it was closed. Pursuant to MrZ***'s instruction, Equity Trust closed MrZ***'s account on December 22, Once a client closes an account with Equity Trust, we can no longer share account specific information with account representativesWhen Mr*** called Equity Trust, we were therefore unable share information in regards to MrZ***'s accountOur customer service agent offered to place a conference call with MrZ***'s to address Mr***'s specific concernsMr*** declined this offer and terminated the call. The fee assessed to MrZ***'s account after it was closed was a $special handling fee, after his account was closedThis fee was incurred because Equity Trust received funds on MrZ***'s behalf on March 2, Equity Trust forwarded these funds by check to Mr***Pursuant to our fee schedule, an action taken on a closed account triggers the special handling feeAlthough properly assessed, as a courtesy, we have refunded this fee to Mr***He will receive a check in the mail within the next seven to ten business days. If we can be of further assistance on this or any other matter, please feel free to contact me directlySincerely, Elizabeth *** Equity Trust Company *** *** *** ** *** *** *** *** * ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On June the Securities and Exchange commission filed and administrative proceeding. The Securities and Exchange Commission deemed it appropriate and in the
public interest that cease-and-desist proceedings be, and hereby are, instituted pursuant to Section
8A of the Securities Act of (“Securities Act”) against Equity Trust Company (“Respondent”
or “Equity Trust”). After investigation, the Division of Enforcement alleges that the proceedings arise out of the role of Equity Trust, a custodian of self-directed
individual retirement accounts (“IRAs”), for engaging in active marketing and other acts and
omissions that were a cause of large-scale offering frauds perpetrated by *** *** (“***”)
and *** *** (“***”)*** has terminated its relationship with Equity Trust *** was instrumental in processing my client transactions I can no longer control those transaction which afftect my ablitlity to manage such accounts Equity Trust blames *** for their shortcomings and charges exorbitant fees to leave
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From the very beginning, a request was made in writing to establish this account as a Roth IRA instead of Traditional The taxable event was understood, and of no consequence Our records indicate that this account was successfully completed as a Roth IRA At some point, someone with Equity Trust made the decision without our knowledge to change this account back to a Traditional IRA, without any written notification to us, and without any forms being submitted from us to do so
Regards,
*** ***

*** ***2:PM (minutes ago)to me ***Resolved to my satisfaction.*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In future equity trust should be more proactive in the way its does business. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 9, 2015[redacted] Trade AssistantRevdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408 Re: [redacted]Dear [redacted]:We are in receipt of your correspondence dated October 8, 2015, concerning the complaint of our client, [redacted]...

[redacted].  [redacted]’s complaint relates to the transfer of funds from his Individual Retirement Account (“IRA”) at Equity Trust Company (“Equity”) to another custodian. On September 29, 2015, Equity received paperwork from [redacted] requesting a transfer of cash from his account to another custodian.  Our standard processing time for the transfer of assets is three to four weeks, depending upon the assets involved in the transfer.   [redacted]’s paperwork was processed and the wire was sent to the custodian on October 8, 2015.  If we can be of further assistance on this or any other matter, please feel free to contact me at 440-323-5491 [redacted], or by email at [redacted]Very truly yours,Michael D**  President

They claim that they are issuing a refund, so I would consider it closed, or can it remain open until the refund is actually received? Thanks,Alan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

EQUITY TRUST COMPANY® March 14, 2016 [redacted], Trade Assistant (by email only) Revdex.com, Inc. 2800 Euclid Ave. 4th FloorCleveland, OH 44115-2408   Re: [redacted]/[redacted] Dear Ms. [redacted]: We are in receipt of your correspondence dated March 7, 2016, concerning the rebuttal to our response to the complaint of our client, [redacted]. Ms. [redacted]'s rebuttal does not present new information. She claims that she did not realize she opened a traditional IRA. When Ms. [redacted] began her transfer in 2012, she indicated she wanted to open a Roth account. An application was filled out to this effect and signed on June 21, 2012 (Exhibit A). A Roth account was opened for her ([redacted]) and she transferred in funds from two different traditional accounts at other custodians. Emails from Mr. [redacted] to support this are attached (Exhibit B). Shortly after this account was opened, Mr. [redacted] sent multiple additional emails (Exhibit C) that expressed his mother's desire not to incur a taxable event and to open a traditional account instead of a Roth account. A new application was submitted on August 27, 2012 (Exhibit D). A traditional account ([redacted]) was then opened and all funds were transferred into this account. As such, a taxable event never occurred. A phone conversation with Ms. [redacted] on April 26, 2013, confirmed that she knew her Roth account had been closed and that she only had a traditional account open with Equity Trust. Additionally Ms. [redacted] has received quarterly statements for the past three and a half years that not only would list account transactions but the account type. The account type has not been questioned during the past 3 years. Should Ms. [redacted] choose to convert her account to a Roth now in 2016, she would need to fill out the appropriate forms and would incur a taxable event. If we can be of further assistance on this or any other matter, please feel free to contact me directly. Cc [redacted] (with referenced attachments) Very truly yours, Elizabeth J[redacted] Equity Trust Company

EQUITY TRUST COMPANY®  March 27, 2017 Revdex.com, Inc.2800 Euclid Ave. 4th Floor Cleveland, OH 44115-2408 Elizabeth A. J[redacted] General CounselDirect 440-323-5491 x7190 [email protected]  Re: Revdex.com Complaint [redacted] Dear Ms. W[redacted] We are in receipt of your correspondence dated March 20, 2017 requesting an additional response in this matter. Your correspondence contains no additional information. Accordingly we again state that: Mr. T[redacted] submitted paperwork to close his account during December 2016. He paid a $225 termination fee to close his account on December 30, 2016. His account was closed during January 2017 and Equity Trust transferred his precious metals to his new custodian. Equity Trust charged a $150 precious metals storage fee for any account that held metals on January 1, 2017. As Mr. T[redacted]'s account was still open on that date and held metals, he was charged the $150.00 storage fee. As a courtesy, Equity Trust reimbursed Mr. T[redacted]'s credit card for the $150 fee on March 9, 2017. We apologize for any inconvenience Mr. T[redacted] faced during his transaction. If we can be of further assistance on this or any other matter, please feel free to contact me directly. Sincerely, i) A Oleti/4,144 Elizabeth J[redacted] Equity Trust Company 11 Equity Way 1 Westlake, OH 44145 I 440-323-5491 (p) I 440-366-3750 (f) www.TrustETC.com

June 30, 2015 [redacted], Trade Assistant Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408   Re: [redacted]   Dear [redacted]:   We are in receipt of your correspondence dated June 24, 2015, concerning the complaint of our...

client, [redacted]’s complaint relates to the fee invoices she received and the liquidation of an asset held in her Individual Retirement Account (“IRA”) at Equity Trust Company (“Equity”). [redacted] has indicated that the fee invoices she received do not include a due date and she was unsure as to when the fees would be due. On the fee invoices sent to our clients, the payment due date is included in at least three different locations on the invoice. In the account application, we clearly state that annual fees are associated with the portfolio’s value and fees are effective from January to January of any given calendar year. In addition, our annual maintenance fee schedule is included with the client’s quarterly statement on an annual basis. In 2013 and 2014, [redacted] called to discuss the late fee charged to her account, and as a courtesy we waived the late fee each year. The 2015 fees were due by February 15, 2015, and the account fees were not paid until April 15. We are not prepared to reimburse this year’s late fee. Finally, [redacted] is concerned because Equity won’t sell the shares of an asset held in her account. Equity is a passive, non-discretionary custodian of customer-directed IRA accounts. In our role as a passive custodian, we cannot take any action with regard to a non-public investment held in a client’s account without action taken by the client. If [redacted] wants this asset liquidated, she must find a buyer for the asset. Once that has occurred, and the appropriate paperwork has been submitted, we will comply with her direction and facilitate the transaction with the asset provider. If she prefers to transfer this asset to another custodian, she must complete and submit the appropriate transfer form, and we will process that paperwork on her behalf. If we can be of further assistance on this or any other matter, please feel free to contact me at 440-[redacted], or by email at [redacted].   Very truly yours, Michael D** President

EQUITY TRUST COMPANY Elizabeth [redacted] General Counsel Direct 440[redacted]  March 13, 2017 Rhonda [redacted] (by email only) Revdex.com, Inc. 2800 Euclid Ave. 4th Floor Cleveland, OH 44115-2408 Re: Revdex.com Complaint [redacted] Dear Ms. [redacted]:  We are in receipt of your correspondence dated March 7, 2017 concerning the complaint of our client, [redacted]. Mr. L[redacted]'s complaint relates to difficulties he faced while attempting to transfer an account to Equity Trust from another custodian. Mr. L** completed a transfer form and began the transfer process during Spring 2016. We worked directly with Mr. L** to obtain all documents necessary to approve the three assets he was transferring to Equity Trust. After the exchange of documentation, Equity Trust discovered we are only able to hold two of these assets and the transfer was cancelled by Equity Trust Company internally. After Mr. L[redacted] complaint to the Revdex.com, we determined we have sufficient information to transfer the [redacted] and [redacted] assets. These assets should appear within his Equity Trust account within 7 to 10 business days. He will need to work with the asset provider to confirm reregistration of these assets to Equity Trust. If we can be of further assistance on this or any other matter, please feel free to contact me directly. Sincerely, Elizabeth [redacted] Equity Trust Company 11 Equity Way Westlake, OH 44145 [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

EQUITY TRUST COMPANY®
April 8, 2016
[redacted], Trade Assistant (by email only) Revdex.com, Inc. 2800 Euclid Ave. 4th Floor Cleveland, OH 44115-2408
Re: [redacted]
Dear Ms. [redacted]:
We are in receipt of your correspondence dated April 4, 2016 concerning the...

complaint of our former client, [redacted]. Mr. [redacted]'s complaint relates to the transfer out to a new custodian of his account held at Equity Trust Company ("Equity").
Mr. [redacted]'s account was transferred to [redacted] Company. This transfer was delayed due to a missing account number on the transfer paperwork. This was corrected by the client on February 25, 2016. Unfortunately, the automatic debit of account maintenance fees, which were due February 17, 2016, occurred on February 29, 2016 prior to the completion of Mr. [redacted]'s transfer out. Per his request, new assignments for his assets and any original documents held by Equity Trust were sent by overnight mail, with no additional fee, to his new custodian [redacted] Company on April 4, 2016. This overnight envelope also contained a check for $1,930.00 to refund the annual maintenance fees that were taken from Mr. [redacted]'s account.
If we can be of further assistance on this or any other matter, please feel free to contact me directly.
Very truly yours, Elizabeth J[redacted] Equity Trust Company 11 Equity Way I Westlake, OH 44145 1440-323-5491 (p) 1440-366-3750 (f) I

EQUITY TRUST COMPANY° February 5, 2016 [redacted], Trade Assistant (by email only) Revdex.com, Inc. 2800 Euclid Ave. 4th Floor Cleveland, OH 44115-2408 Re: [redacted]/1D [redacted] Dear Ms. [redacted]: We are in receipt of your correspondence dated February 3, 2016 concerning the response of [redacted] and the additional information he provided concerning his claim. Specifically, we want to address Mr. [redacted]'s concerns regarding a $50 expedited fee. As we stated in our earlier correspondence of January 20, 2016, Mr. [redacted]'s account was transferred to Equity Trust through the purchase of accounts from another custodian. The asset contained in Mr. [redacted]'s account was a brokerage account with [redacted]. Mr. [redacted] requested a distribution of the [redacted] asset. Completion of this distribution was dependent upon [redacted] liquidating and sending the funds to us. For reasons unknown to Equity Trust, that transaction was not processed by [redacted]. Upon Mr. [redacted]'s escalation, we followed up with [redacted] and demanded that the liquidation be completed. [redacted] ultimately complied with our request. Accordingly, we sent Mr. [redacted] his requested distribution on February 3, 2016. As a courtesy, we returned to him the $50.00 Expedited Fee. If we can be of further assistance on this or any other matter, please feel free to contact me directly. Very truly yours, Elizabeth J[redacted]