Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ We make every reasonable effort to communicate a customer's entry in our program in the unlikely event there was a lack of understanding at the dealershipMr [redacted] was sent multiple notification emails from our company, including one welcoming him to the program and one prior to each debit being draftedAdditionally it is irresponsible to state that this company is a "scheme" without even understanding the costs and benefitsEquity U has thousands of satisfied customers who not only enroll one but multiple loans Mr [redacted] truly believes he is entitled to the [redacted] ach fees, for which we incurred a charge from our provider, as such we will refund as soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) There clearly is a lack of communication between the company and dealership, as the finance department at the dealership was unaware of how benefits worked - I know this because I contacted them in the situation as well and that could not tell me how things were being done Clearly I do not understand the "benefits" that were communicated to me twice through the company and explained in the original messageIt does not make sense to go through a 3rd party loan service - clearly the middleman is an unnecessary to do the same thing I can do directly through the loan provider for a lesser "cost" and save entirely more money Regarding the additional return that apparently I should not feel entitled to for whatever reason - keep it thenI do not wish to feel stressed or annoyed or spend anymore time or energy dealing with the situation or company that believes I am somehow at fault based on their responseI will have no further response in the matter Thank you and good riddance
Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ We make every reasonable effort to communicate a customer's entry in our program in the unlikely event there was a lack of understanding at the dealershipMr [redacted] was sent multiple notification emails from our company, including one welcoming him to the program and one prior to each debit being draftedAdditionally it is irresponsible to state that this company is a "scheme" without even understanding the costs and benefitsEquity U has thousands of satisfied customers who not only enroll one but multiple loans Mr [redacted] truly believes he is entitled to the [redacted] ach fees, for which we incurred a charge from our provider, as such we will refund as soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) There clearly is a lack of communication between the company and dealership, as the finance department at the dealership was unaware of how benefits worked - I know this because I contacted them in the situation as well and that could not tell me how things were being done Clearly I do not understand the "benefits" that were communicated to me twice through the company and explained in the original messageIt does not make sense to go through a 3rd party loan service - clearly the middleman is an unnecessary to do the same thing I can do directly through the loan provider for a lesser "cost" and save entirely more money Regarding the additional return that apparently I should not feel entitled to for whatever reason - keep it thenI do not wish to feel stressed or annoyed or spend anymore time or energy dealing with the situation or company that believes I am somehow at fault based on their responseI will have no further response in the matter Thank you and good riddance