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Equvest LLC

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Reviews Equvest LLC

Equvest LLC Reviews (2)

Computers Fixed Today agreed to replace the phone at no additional cost to the customerWhen the phone was brought in for repair originally, the customer's phone was water damagedThis caused a fault in the home buttonAfter replacing/repairing the fault, this led to other faults in the phone's operationTo alleviate this condition and save the customer's phone, a logic board repair of the various components that were faulted was completedThis included the replacement of the LCD + Digitizer assembly, Reflow of various shorted components, as well as replacement of the back glassSince we have a long standing relationship with the customer's family, we agreed to replace the phone at no additional cost to the customerHowever, Computers Fixed Today's Phone Replacement Policy requires the following: The original phone (CORE) as provided to the technician in good order with no additional damage,Replacement phone will be a working OEM Model Number in kind and likeness to the existing unitReplacement phone will be activated on the same/existing Cellular Service Provider as the CORE,Replacement phone is AS/IS with no additional warranties expressed or implied.Unfortunately, the customer is experiencing customer service issues with the original Cellular Service Provider (Verizon)Therefore, when the Replacement Phone was ordered and received, it was not with the desired carrierThis caused Computers Fixed Today to RMA the Replacement Phone and re-order for the Customer's preferred carrier (AT&T)In this case the customer preferred Cellular Provider is in no way compatible with the original Cellular ProviderThe RMA process will be complete on or before June 25, 2015.Customer satisfaction is the number one priority

Computers Fixed Today agreed to replace the phone at no additional cost to the customer. When the phone was brought in for repair originally, the customer's phone was water damaged. This caused a fault in the home button. After replacing/repairing the fault, this led to other faults in the...

phone's operation. To alleviate this condition and save the customer's phone, a logic board repair of the various components that were faulted was completed. This included the replacement of the LCD + Digitizer assembly, Reflow of various shorted components, as well as replacement of the back glass. Since we have a long standing relationship with the customer's family, we agreed to replace the phone at no additional cost to the customer. However, Computers Fixed Today's Phone Replacement Policy requires the following: 1. The original phone (CORE) as provided to the technician in good order with no additional damage,2. Replacement phone will be a working OEM Model Number in kind and likeness to the existing unit. 3. Replacement phone will be activated on the same/existing Cellular Service Provider as the CORE,4. Replacement phone is AS/IS with no additional warranties expressed or implied.Unfortunately, the customer is experiencing customer service issues with the original Cellular Service Provider (Verizon). Therefore, when the Replacement Phone was ordered and received, it was not with the desired carrier. This caused Computers Fixed Today to RMA the Replacement Phone and re-order for the Customer's preferred carrier (AT&T). In this case the customer preferred Cellular Provider is in no way compatible with the original Cellular Provider. The RMA process will be complete on or before June 25, 2015.Customer satisfaction is the number one priority.

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Address: 815 Superior Ave., Suite 1420, Cleveland, Ohio, United States, 44114

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