Era Matt Fischer Realtor

I had a small area of roof blow off in wind stormThe insurance company agreed to replace the entire front slope of my homeThe search for a contractor was onAfter checking posted reviews, and the Revdex.com, I choose this companyAll InA veteran owned companyBased on their website and salesman, Kyle, they stated they did not use subs and would protect my home from damage during removal, and clean up after themselves Their crew began work on a friday morning while I was goneWhen I came home from work, I saw piles of debris along the front of my home and a trail of it to the dumpsterThat evening, they left and asked if it would be ok to finish on SaturdayOf course, I agreedI left for the day and upon return, they had left a tremendous amount of the plastic bags, the backing for the ice shield, and the plastic backing on the shingles, to blow around in the windAs I walked around picking up the cigarette butts, soda cans and other trash left in my yard from their crew, I noticed that the crew had used the back of may garage and the snow there as a bathroomI continued cleaningGetting to the front of the home, I looked up and noticed that they had left a roof jack on one of my dormersAfter heading up there to get it down, that's when I noticed the roofIt apparent that the crew took little care in removing the shingles as some of the cedar siding was missing and other places it was crackedWhen I addressed this with the crew that came back after I called to complain about the garbage, I was told "It was like that before"The siding on my dormers that was not cracked was marred by shingles hitting them The owner stated that the damage was done as the crew tore off the siding to remove the flashing The flashing was not replaced IT's clearly the old flashing They nailed through the flashing, not sealing it afterwardsThey left a crooked drip edge, damaged wood on my chimney chase, and a quarter of the wrap around porch, unfinishedMy first phone call was to the insurance companyI was assured they authorized the full front to be finished as to avoid a roof mulletThe contractor denied they were given the materials to complete the whole roofThey go back and forth and more is authorizedThey completed the jobSort of, the step flashing is exposedI have them come out and they clip it off so its not visibleThen it rains and leaks near the chimneyThey re-flash some of it and caulk around itLeak is still not fixed I also address the nails that were too long and blew through the ceiling of my porchIts a post and beam house/porchWonderful porchOne inch rough sawn lumberNow, it has about a hundred or so nails sticking through the woodThere are nails hanging down through the cracks in the porch roofStaying with the porch I notice on the rails that there are many many places that shingles have struck the off white, freshly painted wood and left gouges, streaks and marring similar to the freshly painted cedar siding on the roof/chimney areaThese are things brought up to Jeff Rettig and I was assured they'd be made rightI was told by the salesman that it would be perfect The tipping point for me was when I was told that the siding damage was to be added to my claim, and not due to their carelessness during tear offI was quoted just over 5K to fix approx sqFt of cedar sidingThis is after I was asked if I wanted "other options" to fix the siding since he claimed that they didn't make that type of siding anymoreMust have run out of cedar treesSo now I sit, with crookedly cut shingles on the edge of my home, damaged shingles on the saddle by my chimney, damaged siding and paintI am so sick of the BS that I am fixing most of it myself and hiring another company to fix, in my opinion, the disaster of a roof that was put on my houseCould this be a fluke job as the owner states? SureCould it be the way they do business all the time? Possibly I'll never be allowed to be used as a reference, and I am pretty sure they wont use my roof on their websiteI have pictures and several great email chains backing all of this upFeel free to ask me for them [redacted] Now, to their credit, they did make attempts at fixing thisThey used a bright, non-matching caulk to seal the spots that I brought to their attentionThey replaced a few shingles that were damagedThey attempted to straighten the drip edgeI was told that they would come back when it's warmer to cut the shingles straightI cant edit this after posting it so I guess you'll never know unless you hit me at the above email addressAs I said before, there isn't anything in this post I can't verify with a picture or an emailDo your homework [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Funny I was approved the morning before (Emails screen shots attached) and then when I show up the next morning I am notOK sureKeep using the ONE CREDIT REPORT AS BEING DENIED excuseLike I said in my complaint ERA did not do a complete background checkERA even uses my ONE CREDIT REPORT as back up for a consumer complaint Consumers should be aware that when applying for anything with ERA that if you do not look the part when you are approved they could and will use anything they can against you with the blonde lady behind the curtain Regards, [redacted]

I had a small area of roof blow off in wind storm. The insurance company agreed to replace the entire front slope of my home. The search for a contractor was on. After checking posted reviews, and the Revdex.com, I choose this company. All In. A veteran owned company. Based on their website and salesman, Kyle, they stated they did not use subs and would protect my home from damage during removal, and clean up after themselves.

Their crew began work on a friday morning while I was gone. When I came home from work, I saw piles of debris along the front of my home and a trail of it to the dumpster. That evening, they left and asked if it would be ok to finish on Saturday. Of course, I agreed. I left for the day and upon return, they had left a tremendous amount of the plastic bags, the backing for the ice shield, and the plastic backing on the shingles, to blow around in the wind. As I walked around picking up the cigarette butts, soda cans and other trash left in my yard from their crew, I noticed that the crew had used the back of may garage and the snow there as a bathroom. I continued cleaning. Getting to the front of the home, I looked up and noticed that they had left a roof jack on one of my dormers. After heading up there to get it down, that's when I noticed the roof. It apparent that the crew took little care in removing the shingles as some of the cedar siding was missing and other places it was cracked. When I addressed this with the crew that came back after I called to complain about the garbage, I was told "It was like that before". The siding on my dormers that was not cracked was marred by shingles hitting them. The owner stated that the damage was done as the crew tore off the siding to remove the flashing. The flashing was not replaced. IT's clearly the old flashing. They nailed through the flashing, not sealing it afterwards. They left a crooked drip edge, damaged wood on my chimney chase, and a quarter of the wrap around porch, unfinished. My first phone call was to the insurance company. I was assured they authorized the full front to be finished as to avoid a roof mullet. The contractor denied they were given the materials to complete the whole roof. They go back and forth and more is authorized. They completed the job. Sort of, the step flashing is exposed. I have them come out and they clip it off so its not visible. Then it rains and leaks near the chimney. They re-flash some of it and caulk around it. Leak is still not fixed.

I also address the nails that were too long and blew through the ceiling of my porch. Its a post and beam house/porch. Wonderful porch. One inch rough sawn lumber. Now, it has about a hundred or so nails sticking through the wood. There are nails hanging down through the cracks in the porch roof. Staying with the porch I notice on the rails that there are many many places that shingles have struck the off white, freshly painted wood and left gouges, streaks and marring similar to the freshly painted cedar siding on the roof/chimney area. These are things brought up to Jeff Rettig and I was assured they'd be made right. I was told by the salesman that it would be perfect.

The tipping point for me was when I was told that the siding damage was to be added to my claim, and not due to their carelessness during tear off. I was quoted just over 5K to fix approx 70 sq. Ft of cedar siding. This is after I was asked if I wanted "other options" to fix the siding since he claimed that they didn't make that type of siding anymore. Must have run out of cedar trees. So now I sit, with crookedly cut shingles on the edge of my home, damaged shingles on the saddle by my chimney, damaged siding and paint. I am so sick of the BS that I am fixing most of it myself and hiring another company to fix, in my opinion, the disaster of a roof that was put on my house. Could this be a fluke job as the owner states? Sure. Could it be the way they do business all the time? Possibly.

I'll never be allowed to be used as a reference, and I am pretty sure they wont use my roof on their website. I have pictures and several great email chains backing all of this up. Feel free to ask me for them.
[redacted]
Now, to their credit, they did make attempts at fixing this. They used a bright, non-matching caulk to seal the spots that I brought to their attention. They replaced a few shingles that were damaged. They attempted to straighten the drip edge. I was told that they would come back when it's warmer to cut the shingles straight. I cant edit this after posting it so I guess you'll never know unless you hit me at the above email address. As I said before, there isn't anything in this post I can't verify with a picture or an email. Do your homework...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Funny I was approved the morning before (Emails screen shots attached) and then when I show up the next morning I am not. OK sure. Keep using the ONE CREDIT REPORT AS BEING DENIED excuse. Like I said in my complaint ERA did not do a complete background check. ERA even uses my ONE CREDIT REPORT as back up for a consumer complaint.
Consumers should be aware that when applying for anything with ERA that if you do not look the part when you are approved they could and will use anything they can against you with the blonde lady behind the curtain.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Funny I was approved the morning before (Emails screen shots attached) and then when I show up the next morning I am not. OK sure. Keep using the ONE CREDIT REPORT AS BEING DENIED excuse. Like I said in my complaint ERA did not do a complete background check. ERA even uses my ONE CREDIT REPORT as back up for a consumer complaint.
Consumers should be aware that when applying for anything with ERA that if you do not look the part when you are approved they could and will use anything they can against you with the blonde lady behind the curtain.

Regards,

In response to the allegations expressed by Ms. [redacted]: It is our standard process at ERA that applicants must complete a background check and be approved prior to renting a property. This is done online and the potential tenant is fully notified that the cost for the background check...

is nonrefundable.The Property Manager in this case met with the potential tenant and reviewed the results with her. It is correct the potential tenant did state that the report had several errors on it; unfortunately we must go by the report. The Property Manager does specifically remember advising Ms. [redacted] that she needed to contact the credit agencies and get the issues resolved. That is not something we can help her with.The service that was paid for was for the background check and ERA receives no monies for that. We would gladly rent to Mrs. [redacted] upon an acceptable background check; however we just cannot waiver on this rule.

Dear Re:  Revdex.com Complaint ID# [redacted]Regarding the second response from [redacted].Ms. [redacted] was treated fairly and the only reason she was not approved was because of the issues on her credit report.  Agent did meet with Ms. [redacted] and did review her credit report with her.  Agent explained to Ms. [redacted] there were just too many issues for approval.  However; ERA strives to uphold the standard of great customer service and we are very concerned by these accusations.  Therefore and only as a matter of maintaining our reputation regarding customer service we will offer to settle this dispute in  the sum of $78.00 to Ms. [redacted].  The acceptance of the $78.00 by Ms. [redacted] will be an acknowledgement of full and complete resolution of her accusations.