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Era Property Management

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Era Property Management Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, of course they are blind to the internal workings, and the comments were not first hand I did not swear at the book keeper as alleged, but I did have to listen to his laughter at the request for accuracy in book keeping and ensuring that their business practices improve due to complaints, not just laugh them off Personally I did appreciate the call with the apology, and and glad to be done working with that office By the way it did take two personal visits to their office to arrange final payment of utilities, because they had no formal process for inter-office communications with their book keeper They had to wait until he returned to the office to even determine the final amount They really need updated systems to be able to assist customers I also agree I was not a signer on the contract, but my name was on the contract, hence I did have involvement with the contract, again a lot of stretching the half-truths, but that is what I expectedThanks for the assistance to both let me vent, and express my concerns about the management of this entity so others may be aware Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, of course they are blind to the internal workings, and the comments were not first hand.  I did not swear at the book keeper as alleged, but I did have to listen to his laughter at the request for accuracy in book keeping and ensuring that their business practices improve due to complaints, not just laugh them off.  Personally I did appreciate the call with the apology, and and glad to be done working with that office.  By the way it did take two personal visits to their office to arrange final payment of utilities, because they had no formal process for inter-office communications with their book keeper.  They had to wait until he returned to the office to even determine the final amount.  They really need updated systems to be able to assist customers.  I also agree I was not a signer on the contract, but my name was on the contract, hence I did have involvement with the contract, again a lot of stretching the half-truths, but that is what I expected. Thanks for the assistance to both let me vent, and express my concerns about the management of this entity so others may be aware.
Sincerely,
[redacted]

Mr. [redacted] called in regards to an account that he is not on contract for. Being in a college town, we often have parents call in to help sort things out for their student kids, and as such, our office took the call he refers to in order to help with his concern.  At the time of his complaint,...

the property his son rented through our business had been sold. However, the purchasing entity had not made contact with us, or completed the transfer process that is needed.  As such, because his son had access to our online payment system, our system continued to process the regularly posted monthly recurring charge, as we had not been able to close the accounting down.  Upon learning that this was distressing to this tenant's father, who again, is not under contract with my company, we explained the situation to him and assured him we would get into the file and make the correction to resolve his concerns.    With the information that he received, Mr. [redacted] continued to accuse Chase of fraud and theft.  He swore at him and raised his voice.  Chase has several years customer service experience and is a double major at our local university. In the time we have worked together I have never heard him be nothing short of courteous and respectful, even to the most obstinate people and situations.  I was not present for the phone call with Mr. [redacted], but based on my personal experience when I followed up to reach out - he treated me with the same callousness and accused me of being an incompetent business owner, fraudulent, among other things.  We live in a society that provides certain accommodations by having everything available at our finger tips online, all the time. And with that comes the burden that things need to be audited and corrected when necessary.  There was no neglect on our part, there was nothing fraudulent happening, simply a clerical issue that did not attach itself to any collection measure or otherwise.  On the customer service end of things, as I mentioned, I can almost guarantee you based on my interaction with him, as well as the way he spoke with my broker, it was simply a matter of him feeling he didn't have the satisfaction he was looking for.  To make accusations that we are operating in any fraudulent way is a gross misrepresentation of what we do.  We are a highly regulated industry, not just by our governing bodies, but also at the state and federal level.  I won't stand for anyone making accusations that might jeopordize our standing with any of those entities.  To resolve this issue, prior to my knowing a call had been made to my broker and that a complaint had been filed with the Revdex.com I had already called this person in an attempt to apologize, provide him with the corrected proof that the account for his son was in good standing, and to let him vent.  The fact that I even spoke with him or had a bookkeeper help him in the first place was beyond the scope of his rights to begin with, but we happy to help where and when we can.

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Address: 165 N 200 W, Cedar City, Utah, United States, 84720-2535

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