Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Contact Name and Title: Drew N [redacted] GM Contact Phone: Contact Email: [redacted] I am sorry to hear that there was a miss communication in this case mrHodgsonIn efforts to help with this I would like to offer you $ in go auto points that can be used in any of our stores in part and service as you have already purchased a new set of tires [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ we have been in touch with the customer should be resolved soon just need to verify there was no refund cheque cashed alreadytypically this cheque doesn't go back to the customer regardless it goes to the financing institution should have clarity today for customer thanks! Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teamford.ca
I have reviewed your work order and it does appear that *** had followed up with our Vendor who cleaned the DPF and they refused to
warranty itTeam Ford will reimburse the $plus tax that the vendor charged usMy apologies for this being looked after earlierthe problem appears to have been caused by an internal communication issues which is purely our faultPlease advise us of the correct address and name to appear on the refund cheque and it will be mailed as quick as possible
Initial Consumer Rebuttal /* (2000, 7, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer has traded his truck in on a gm truck I called personally to see what happened seems that under the hood there could have been different stickers for engine specs from the manufacturerwe are unable to verify as they no longer have trucki have never heard of this personally but
customer has had unit for almost a year now and there is a clear difference in engine stylesthe customers were in a credit rebuilding faze when they first purchased and were limited from the bank what they would qualify for being at a higher ratecustomer however still seems happy and is continuing to work with us on his wifes new vehicle as we left coversation he refered to us as buddies so at this point I do not believe there will be any further issuesthanks
Initial Business Response /* (1000, 5, 2015/07/29) */
We have reached an agreement and the customer is being taken care of thanks
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: Drew N*** GM
Contact Phone: 780 462 8300
Contact Email:***
I am sorry to hear that there was a miss communication in this case mr. Hodgson. In efforts to help with this I would like to offer you $500...
in go auto points that can be used in any of our stores in part and service as you have already purchased a new set of tires. ***
Initial Business Response /* (1000, 5, 2016/04/20) */
we have been in touch with the customer should be resolved soon just need to verify there was no refund cheque cashed already. typically this cheque doesn't go back to the customer regardless it goes to the financing institution should have...
clarity today for customer thanks!
Initial Consumer Rebuttal /* (2000, 7, 2016/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Contact Name and Title: Drew N [redacted] GM Contact Phone: Contact Email: [redacted] I am sorry to hear that there was a miss communication in this case mrHodgsonIn efforts to help with this I would like to offer you $ in go auto points that can be used in any of our stores in part and service as you have already purchased a new set of tires [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ we have been in touch with the customer should be resolved soon just need to verify there was no refund cheque cashed alreadytypically this cheque doesn't go back to the customer regardless it goes to the financing institution should have clarity today for customer thanks! Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@teamford.ca
I have reviewed your work order and it does appear that *** had followed up with our Vendor who cleaned the DPF and they refused to
warranty itTeam Ford will reimburse the $plus tax that the vendor charged usMy apologies for this being looked after earlierthe problem appears to have been caused by an internal communication issues which is purely our faultPlease advise us of the correct address and name to appear on the refund cheque and it will be mailed as quick as possible
Initial Consumer Rebuttal /* (2000, 7, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer has traded his truck in on a gm truck I called personally to see what happened seems that under the hood there could have been different stickers for engine specs from the manufacturerwe are unable to verify as they no longer have trucki have never heard of this personally but
customer has had unit for almost a year now and there is a clear difference in engine stylesthe customers were in a credit rebuilding faze when they first purchased and were limited from the bank what they would qualify for being at a higher ratecustomer however still seems happy and is continuing to work with us on his wifes new vehicle as we left coversation he refered to us as buddies so at this point I do not believe there will be any further issuesthanks
Initial Business Response /* (1000, 5, 2015/07/29) */
We have reached an agreement and the customer is being taken care of thanks
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: Drew N*** GM
Contact Phone: 780 462 8300
Contact Email:***
I am sorry to hear that there was a miss communication in this case mr. Hodgson. In efforts to help with this I would like to offer you $500...
in go auto points that can be used in any of our stores in part and service as you have already purchased a new set of tires. ***
Initial Business Response /* (1000, 5, 2016/04/20) */
we have been in touch with the customer should be resolved soon just need to verify there was no refund cheque cashed already. typically this cheque doesn't go back to the customer regardless it goes to the financing institution should have...
clarity today for customer thanks!
Initial Consumer Rebuttal /* (2000, 7, 2016/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)