Spoke to the patient today after speaking with Tricare and shipped him one month supply at no charge and submitted auth(reqd for amount over $150) to Tricare for a month supply for him and his wifeGoing forward we will be submitting the required authorization to Tricare for his months supplyThe patient was happy with resolution and I provided him the direct number for our resupply team , my direct number and my cell phoneThe patient has the path to contact me directly if any more problems and stated he would log on to consider the complaint resolved.Ron E***, CEOValley Respiratory Services
Spoke to the patient today after speaking with Tricare and shipped him one month supply at no charge and submitted auth(reqd for amount over $150) to Tricare for a month supply for him and his wifeGoing forward we will be submitting the required authorization to Tricare for his months supplyThe patient was happy with resolution and I provided him the direct number for our resupply team , my direct number and my cell phoneThe patient has the path to contact me directly if any more problems and stated he would log on to consider the complaint resolved.Ron E***, CEOValley Respiratory Services