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Erasmo Tello Roofing

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Erasmo Tello Roofing Reviews (2)

TO WHOM IT MAY CONCERN: RESPONDING
TO THE COMPLAINT ID#*** MY WARRANTY ON THE ROOF IS NOT TRANSFERABLE TO THE NEW OWNERHOWEVER, I DID GO TO MS *** HOME & CHECK THE SKY LIGHT (WHICH I DID NOT INSTALL & NOT RESPONSIBLE FOR) & BATHROOM FOR THE WATER LEAKI CHECKED THE BATHROOM & THERE WAS NO SIGN OF WATER STAINS OR DAMAGE TO THE CEILING OR SHEET ROCKI ALSO CHECKED THE SHINGLES BY SKY LIGHT & THERE WAS NO MISSING SHINGLES OR ANY LOOSE SHINGLESTHE SHINGLES WERE SECURED TO THE ROOFI DID SEAL AROUND THE SKY LIGHT ON THE ROOF TO MAKE SURE EVERYTHING WAS SEALED PROPERLY

Complaint: [redacted]
I am rejecting this response because: The paid invoice does not state that is is non transferable to the new owner. What I do not understand or accept from [redacted] Roofing is why would Mr. [redacted] put on a new roof and provide a warranty of 7 years labor and 20 years on the roof shingles on a home that he was well aware of from the seller, that the home was being sold. His work is unacceptable. As I have stated in my first complaint that I have had three other well known roofers in the industry and they have all told me that there needs to be some sort of fashing that is lacking. I know from previous phone conversations with Mr. [redacted] he would like to pass this problem onto the skylight that is on the roof, but that is not the problem. Mr. [redacted] did come out and apply a type of glue that was sprayed on and  did not hold or stop the leaking. The shingles are indeed loose not only around the skylight but in a bigger area on that side.Mr. [redacted]'s comment that the warranty is not transferable is just an easy way out of him standing behind his work. When he came out to look at the problem he had every opportunity to tell me at that time that it was not transferable and instead he stated to me that he was basically not going to repair it without speaking first to the people who sold me the home. Even if that were possible why would he suggest that if the warranty is not transferable? My roof needs to be repaired as if it was a new procedure with the correct materials and not a cheap black spray that he put up there which is visible and unsightly. As far as Mr. [redacted] stating that there was no water damage visible, I wouldn't want to wait until my roof falls in or there is mold growing on the walls before I get a problem corrected. As a new homeowner I want to take care of my home and get any issues fixed before they become bigger problems. This is why I contacted him to let him know of the leak when it rains. Of course he came out on a sunny day to look at it.The only solution to this problem is for him to correctly put those shingles in place and to put the fashing around the area of the skylight where the shingles are loose to prevent any further damage. I do not expect him to do the right thing here based on his last conversation with me on the phone but I sincerely hope that he does, since he is in business to provide a service to consumers and his workmanship and warranty should have some kind of value.
Regards,
[redacted]

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Address: 1718 Del Sol, San Antonio, Texas, United States, 78227-2103

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