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Erbert and Gerbert's

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Erbert and Gerbert's Reviews (3)

I am rejecting this response because:This is absolutely not a "he said she said" incidentI find the suggestion that it was to simply be a passive aggressive way to place the blame on myself and our companyTheir employee said the exact same offensive thing to not only myself, but also to the receptionist who was completely uninvolvedIt is clear that the company wants to take their employee's side and back them up, which is fine and understandableI would do the sameThe customer is not always rightWe are talking about sandwiches here and being accused of sandwich theftIt's absurdThey don't want to refund the money from the nightmare of an order but they will offer a free sandwhich to the accused sandwich thieves? We do not need a "free sandwich"Donate itThank you for the offerI've notified the rest of our company regarding this situation

Thank you for speaking with us (Greg & Matt) before the Holiday weekendThis is in response to complaint ***, from *** *** of *** ***We spoke with our employees about the matter and have concluded that this is a "he said she said" situationOur team attempted to resolve the
issue at the time of initial complaintWe will offer *** a free sandwich for an opportunity to rebuild our relationship, and wish him wellThank you, Matthew *** Greg *** Erbert & Gerbert's Sandwich Shop Eagan, MN

Company states that they need the consumer to contact them to refund themPlease call them at ###-###-####

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Address: 1412 Highway 33 S, Cloquet, Minnesota, United States, 55720-2627

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