eRelevance Corporation

This letter is in response to complaint # [redacted] submitted on 11/28/by [redacted] [redacted] , [redacted] wife, signed a 14-month non-cancellable agreement with [redacted] dated 12/16/on behalf of [redacted] The term of the Agreement is from 1/3/— 3/2/and the customer owes us a total of monthly payments of $over this term on a major credit card as clearly documented in our agreementSince January 2017, we have diligently created and sent a total of campaigns on behalf of [redacted] to their customers(See exhibit A) The disputed payments are for charges processed in 10/1/and 11/1/which, in aggregate, cover the period 9/3/through 11/2/The last campaign processed on behalf of this customer was active from 9/28/through 10/15/2017, as such, services were provided during the disputed time frame and the charges are valid [redacted] called our office on 10/2/to inform that there could be a possible issue with the contract and the continuation of the serviceAt that time, the signed agreement was sent, and she was made fully aware that the contract was not over until 3/2/and that there was no early termination provision availableSince then, there have been multiple email exchanges between her and [redacted] to resolve this matterAt the beginning of December 2017, we extended an offer to settle this balance with a buyout amount and she is in the process of reviewing and letting us know her answerBecause of this, the recurring transaction that was supposed to be processed in 12/was cancelledPlease see email communications attached (Exhibit B)Both payments have been disputed by the customer via their credit card and the funds have been deducted from our bank accountWe have not taken any action to challenge those disputes and are awaiting on response from [redacted] to identify what would the next steps would be on this matterPlease don't hesitate to reach out to us with any further questions at [redacted] or [redacted]

This letter is in response to complaint #[redacted] submitted on 11/28/2017 by [redacted] wife, signed a 14-month non-cancellable agreement with [redacted] dated 12/16/2016 on behalf of [redacted]. The term of the Agreement is...

from 1/3/2017 — 3/2/2018 and the customer owes us a total of 14 monthly payments of $499 over this term on a major credit card as clearly documented in our agreement. Since January 2017, we have diligently created and sent a total of 15 campaigns on behalf of [redacted] to their 410 customers. (See exhibit A) The disputed payments are for charges processed in 10/1/2017 and 11/1/2017 which, in aggregate, cover the period 9/3/2017 through 11/2/2017. The last campaign processed on behalf of this customer was active from 9/28/2017 through 10/15/2017, as such, services were provided during the disputed time frame and the charges are valid. [redacted] called our office on 10/2/2017 to inform that there could be a possible issue with the contract and the continuation of the service. At that time, the signed agreement was sent, and she was made fully aware that the contract was not over until 3/2/2018 and that there was no early termination provision available. Since then, there have been multiple email exchanges between her and [redacted] to resolve this matter. At the beginning of December 2017, we extended an offer to settle this balance with a buyout amount and she is in the process of reviewing and letting us know her answer. Because of this, the recurring transaction that was supposed to be processed in 12/1 was cancelled. Please see email communications attached (Exhibit B). Both payments have been disputed by the customer via their credit card and the funds have been deducted from our bank account. We have not taken any action to challenge those disputes and are awaiting on response from [redacted] to identify what would the next steps would be on this matter. Please don't hesitate to reach out to us with any further questions at [redacted] or [redacted]