eReservation Group Inc.

Hi,
I'm showing the *** *** made a reservation using one of the major travel sitesThe fee he was charged is a booking fee,call center fee, or cancel feeThe fee is clearly listed on the travel sites at the time of bookingSince Mr*** was unaware of the fee I went ahead and
refunded himPlease check to make sure there are no booking fees in the future to avoid these situations
Thanks,
eReservation Group

We received a complaint from you on behalf of [redacted]a. The fee that was charged was a booking fee for making an online reservation. The fee is clearly listed on the site at the time of booking. We list the fee in two spots the first is in the cancellation policy which states what the guest...

will be charged if they cancel their reservation and the second is in the deposit policy which states what they will be charged at the time of booking. Since [redacted] was unaware of the fee, I would be more than happy to refund the charge. I will just need a little more information from him. I will need the last four digits of the card number. Thanks, [redacted].Billing AssociateeReservation Group###-###-####

Hi,The card has been refunded. The information about the charge is listed on the site at the time of booking. Please allow two business days for the bank or credit card company to pick up the refund.Thanks,eReservation Group

Hi,This was taken care of this morning directly with the guest. The fee is a booking fee and the guest was refunded since they were unaware of the fee.Thanks,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

SOMEWHAT satisfactory to me.  I finally see the refund but have yet to see the verbiage where I supposedly originally agreed to this charge.  In the end, this is a sketchy practice and one I believe to be fraudulent.
Regards,
[redacted]

Hi,This person was charged a booking fee for making an online reservation. The fee charged was $8.00. The booking fee is clearly listed on the site at the time of booking. I have issued a refund for the guest.Thanks,Robert

Hi,Thank you for sending this over to me. I have looked into this and cant see any reservations placed in your name! Could you please provide me with the last 4 didgits of the credit card so I can refund you the $8.00.The fee you were charged is a booking fee, this fee is listed on the site at the...

time of booking in the deposit and cancellation policy. I would be more than happy to refund you since you were unaware. My email is a[redacted].Thanks,
[redacted]