Eric J Opsvig DDS

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 29, 2017 I just tried unsuccessfully to reach you by phone and left a voice mail. After reviewing this costume order and the way it was handled, you are completely right and we are completely wrong. I deeply apologize for the way this was handled by our staff. This is not indicative of the...

way we try to do business. We certainly are not perfect but still strive to satisfy customers daily. I am actually a 4th generation family member at Baum's and current owner. Believe me when tell you that if we handled customer orders the way this one was handled, we would have gone out of business many years ago.I will not offer excuses or try and shift blame; we simply dropped the ball here. The supplier that makes the styles you ordered has given us lots of problems this season, and as a result we have dropped them completely going forward.Your order was processed by Cindy for refund this morning and a [redacted] shipment left here today with both the sunglasses and a refund check enclosed. The [redacted] tracking information on this package is [redacted]. I made Cindy clearly aware of the significant problems with this order.Please accept my sincere apology. If you should ever consider giving us another chance, please contact me directly and will handle your order personally as well as offer an additional incentive.Best of luck in this upcoming year. PeterPeter CPresident