Eric Krebs Automotive

Review: I requested that my rear brake lines be replaced. Instead, [redacted] replaced the brake hoses at a cost of $367.78. I still have the original issue of my master cylinder needing to be filled on a weekly basis. I have spoken to them about this issue and they offered to do the correct repair for $300 provided I give them the necessary parts to complete the job.However, I now have an issue trusting them with my car's mechanics due to their incompetence and I will not choose to have the integrity of my car to be compromised yet again with an incorrect repair. They have requested me to sign a waiver in case they break any fuel lines in getting old brake lines out. I choose not to sign a waiver for incompetent mechanics.Request refund for incorrect repair job done.Desired Settlement: Repaired perfectly working hoses instead of the actual brake lines which are clearly corroded and leaking.

Business

Response:

We will do nothing for this client. He is rude and unreasonable. He has posted negative reviews everywhere in an attempt to slander our business. We did nothing, but replace parts he asked to be replaced. We will never work on his vehicle again and would like all contact with him severed.

Business

Response:

[redacted] called in and asked for an estimate to replace his rear brake hoses. He was provided and estimate over the phone and agreed to it. He then came in and signed a work order specifying he wanted these rear brake hoses replaced. After the repair he stated we fixed the wrong problem and he wanted the brake lines from the master cylinder to the rear brakes replaced. We offered to let him buy his own parts and cut the labor fee in half to help assist him in the cost of this repair. He brought the vehicle back in with the parts he had bought from Honda and asked for this second repair to be done. When my technician racked the vehicle to do this repair we saw two problems. First, the exhaust system was broken in several places and duck taped together (literally, I have photos). He also had a substantial amount of rust present on parts that would need removal in order to replace these long brake lines. He was told that we could not do this job without the exhaust being repaired properly and him signing a waiver stating "if any parts broke upon removal due to rust this facility was not liable." He refused to do so. He then contacted a mediator company to contact us. We explained this situation to the mediator and they said they contacted [redacted] and he was going to get the exhaust work repaired and bring the vehicle back in. He never showed up. Instead he went onto yelp and reviewed our company, not only negatively, but by calling us "the dumbest mechanics," he has ever met. Also on his Yelp account is a review for another auto repair shop in the area where he refers to the mechanic as a "[redacted]." [redacted] then decided that he would also contact the Revdex.com and complain. There will be no refund issued and do not wish anymore contact with this person whatsoever.

Consumer

Response:

Review: 10462174

I am rejecting this response because: