Eric Thomas Insurance

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Ms [redacted] contacted my Agency on 7/8/to request the cancellation of her auto policyMy staff advised her that any potential refund would be mailed to her in 7-daysIn this case, Ms [redacted] was not entitled to a refund because the last premium payment she made on 6/28/was for coverage during the month of JuneMs [redacted] did not make a premium payment for the month of July, so there was no money on her monthly account to be refundedBoth my staff and I have explained to Ms [redacted] at least different times that there was not any premium on her account to be refundedThanks for your inquiry

Initial Business Response /* (1000, 5, 2015/08/10) */
Ms. [redacted] contacted my Agency on 7/8/2015 to request the cancellation of her auto policy. My staff advised her that any potential refund would be mailed to her in 7-10 days. In this case, Ms. [redacted] was not entitled to a refund because the last...

premium payment she made on 6/28/2015 was for coverage during the month of June. Ms. [redacted] did not make a premium payment for the month of July, so there was no money on her monthly account to be refunded. Both my staff and I have explained to Ms. [redacted] at least 4 different times that there was not any premium on her account to be refunded. Thanks for your inquiry.