Eric Von Schledorn Chevrolet Buick Cadillac

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Repurchase of the vehicle at the point is not an optionWith the help of another dealership, completely unrelated to Eric Vin Schledorn, went above and beyond in customer service to work directly with GM to extend the vehicle's warrantyAs such, the vehicle is now under a manufacturers warranty until 170,miles, so I am choosing to keep itWhile the dealership continues to assert its position of proper disclosure of the condition, it still does not acknowledge the unethical and misleading behavior of its sales team leading up to the purchaseThere was no mention of the buyback status is preliminary phone calls about the vehicle, nor on the test drive of the vehicle, the sticker indicating it as a buy back was removed before I arrived at the dealership to view the vehicle, and even while signing the final purchase documents, the buy back document was slid into the paperwork with no explanationWhen I questioned it, I was told it was a "minor defect" that had been correctedNothing in this behavior shows that the dealership had any intentions other than to misleadWhen I contacted Ernie Von Schledorn to explore options to extend the warranty, which has proven to be a viable option, they would not return phone calls after multiple attempts to reach them.The dealership can continue to focus on their proper disclosure, however, I base this compliant on a complete lack of business ethicsThis dealership and its employees have noneAt this point, unless the dealership offers some form of restitution for my time and travel to handle the vehicle issues on my own, resolution of this compliant will not occur Regards, [redacted] ***

It continues to be the position of our dealership that the
vehicle purchased was properly disclosed pursuant to the requirements set forth
in Wisconsin Administrative Code Chapter Trans 139. 
 
The fact that the vehicle was properly disclosed as a
Manufacturer Buyback prior to the customer’s purchase is not in dispute.
 
Our dealership is again extending an offer to purchase the
vehicle outright.  In order to give a
value of the vehicle, we must be able to do a physical inspection of it at our
dealership.
     
Since this is our fourth offer of the same, if the customer
does not respond to this we will consider the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Repurchase of the vehicle at the point is not an option. With the help of another dealership, completely unrelated to Eric Vin Schledorn, went above and beyond in customer service to work directly with GM to extend the vehicle's warranty. As such, the vehicle is now under a manufacturers warranty until 170,000 miles, so I am choosing to keep it. While the dealership continues to assert its position of proper disclosure of the condition, it still does not acknowledge the unethical and misleading behavior of its sales team leading up to the purchase. There was no mention of the buyback status is preliminary phone calls about the vehicle, nor on the test drive of the vehicle, the sticker indicating it as a buy back was removed before I arrived at the dealership to view the vehicle, and even while signing the final purchase documents, the buy back document was slid into the paperwork with no explanation. When I questioned it, I was told it was a "minor defect" that had been corrected. Nothing in this behavior shows that the dealership had any intentions other than to mislead. When I contacted Ernie Von Schledorn to explore options to extend the warranty, which has proven to be a viable option, they would not return phone calls after multiple attempts to reach them.The dealership can continue to focus on their proper disclosure, however, I base this compliant on a complete lack of business ethics. This dealership and its employees have none. At this point, unless the dealership offers some form of restitution for my time and travel to handle the vehicle issues on my own, resolution of this compliant will not occur. 
Regards,
[redacted]

Review: I traveled from OH to WI to purchased a 2015 impala from this dealership for an agreed price of $24999 + $250 for document fee.
Per dealer I would need $3000 down payment in order to get a $389/ monthly payment on car and finance $23000
After giving the money for the down payment, dealer only put $950 toward car down payment and took $1799 without my knowledge , stating that this was for a service contract. ( find out scam when got first statement from bank )
After several back and forth , was provided form to cancel for refund, filled it out and sent back, still didn't get refunds.
Secondly was told by dealer that upon return to Ohio , will be getting plates and registration paper sent to the DMV,
After several weeks of waiting and checking with local DMV, still no receipt of any paperwork.
Temporary tags have expired and unable to get car registered in either states due to title issue
After calling dealer get transferred to different people and leave voicemails and no help.Desired Settlement: provide registration on car and refund

Business
Response:
 Our dealership has cancelled the warranty and issued a check of $1,799.00 on July 29, 2015, made payable to the lienholder of the vehicle and also issued a sales tax credit to Mr. [redacted].We have also sent a temporary plate to Mr. [redacted] to get him through the registration process in his state and will work with the Department of Transportation in the state of Ohio and Mr. [redacted] directly to get his vehicle registered as quickly as possible.[redacted]

Review: I purchased a vehicle from this dealership and the vehicle was bought pack by General Motors previously. I was told the vehicle was perfect and that all previous problems had been resolved. I had it shipped to Michigan and upon driving the vehicle found that it was defective. I took the vehicle to local dealership in Michigan. They told me that this vehicle had been previously sold by them and that the vehicle was bought back by General Motors because after 15 attempts to fix it, it was deemed unfixable. So now a month and a half in negotiation with General Motors and [redacted] Cadillac dealership they attempted to fix the vehicle one more time. The repair was to put in a new rear end and after test driving the vehicle, it still vibrated. Now I have to wait to see if General Motors will buy back the vehicle. I have to say [redacted] Cadillac has gone over and above to try to help me. [redacted] has gone to extreme attempts to make this right. However, Eric Von Schledorn has done nothing to take responsibility for selling me a lemon and now is dragging there feet to assist [redacted] at [redacted] Cadillac. [redacted] the [redacted] refuses to return calls. [redacted] in Administration is not returning calls. [redacted] cannot proceed any further until she can get the required documents from Eric Von Schledorn. Yet we cannot get a return call nor can [redacted]. I found this vehicle online and trusted the information that was provided by Eric Von Schledorn was factual and accurate. I wouldn't have spent over 70,000.00 to get a vehicle that had already been deemed unfixable.
I was assured by Eric Von Scholdern's [redacted] that this vehicle was in perfect condition and working order.Desired Settlement: I would like a full refund plus my expenses paid for shipping of the vehicle and the cost for the rental vehicle I have been paying for.

Business
Response:
Our dealership has accepted and returned calls to Mr. [redacted]'s representative and also mailed the documentation to Mr. [redacted] that his representative requested.  We contacted General Motors for updates on their case with Mr. [redacted] and have since been informed that GM has made an offer to Mr. [redacted] to repurchase his vehicle and that Mr. [redacted] has accepted the offer.It is our understanding that this case has been satisfied.[redacted]  

Review: In August of 2013, we had purchased a red Chevy Cruze with the RS package at EVS. This particular 2LT came with a back-up camera and the autodim center rear view mirror, items usually found on the LTZ. We were happy with the car this last year and decided to purchase another Chevy Cruze with the same features. We went to EVS Labor Day weekend (saturday) looking to purchase a Blue 2014 Chevy Cruze 2LT with the RS package along with the 2LT driver convenience package. This vehicle had incentives of $3500 that we were told expired that following tuesday. They did not have that car in stock but they could get one there by tuesday afternoon. The car arrived late wednesday and we could pick it up thursday. I test drove the car and it was nice but it was missing the 2LT driver convenience package. I mentioned this when I picked up the car and was told the incentives would expire if I didn't take this particular car at that time. I have since found out the incentives did not end that weekend, the car we accepted lost $7000 in value in a few weeks and could not be traded in for the car we wanted unless we payed several thousand dollars more for a convenience package that was listed at $380 on the window sticker. We are happy with the car we have but could have been happier and treated better. After nearly two months of contacting the sales representive, sales manager, and an email from the general sales manager saying to please contact him but getting no response when we tried, we are getting no where. Due to a miscommunication between the sales rep. and the sales manager, we believe we were convinced into taking the car offered or lose out on the incentives.Desired Settlement: We would like the car we described, the 2014 Chevy Cruze with the RS package and the 2LT driver convenience package.

Business
Response:


Our new car manager, [redacted], spoke directly with Mr.
[redacted] and came to an agreement to install a rear camera in his vehicle.  The parts have been ordered and service is
scheduled for November 14th.  We value
our relationship with Mr. [redacted] and believe that this will resolve the
matter.

Review: We contracted for purchase, a 2012 Buick Regal GS from EVS in [redacted]. After negotiating the price to something we could agree on, I asked them to check a howling noise coming from the left rear of the vehicle. I said it sounded like a tire or a wheel bearing. They agreed to check it since it has a 5 year/50,000 mile factory warranty (car had 38,xxx on it at the time of test drive on 3/9/2015). However they said if it's the tire, they won't replace it, which I found odd, being a former auto mechanic myself. The issue did in fact turn out to be a wheel bearing. I was surprised something that loud passed their safety inspection.

When we signed the loan agreements etc. on 3/12/2015 to take the car home, everything appeared to be normal. The following day I opened the driver door to go to work and when I opened the driver's door, the BUICK beauty plate on the sill panel fell right off. I thought nothing about it and it's still sitting in the trunk as I figured I'd adhere it back on.

On 3/15 it was a nice sunny day out and we had the windows down. I heard a metallic scraping coming from the front right of the vehicle. I pulled over to find the front brake pad on the front/right rotor was grinding the warning indicator on the rotor. I looked further at both front rotors and found the brake pad life was next to nothing. Had we taken the car on the trip we planned that week, we would've had to pay for an emergency brake job. I was quite dissatisfied as this meant I would have to take the car back and that's an hour long trip in itself, on bad brakes. I emailed our salesman, Randy M[redacted] right away Sunday evening, hoping for a response the following day. I did not hear anything back by 6PM, so I called EVS and spoke with George(?), a sales type manager of some sort. He was displeased to hear this but said he knew nothing about it.

The following morning (3/17), Randy, a service writer called me at work. He said he couldn't fit us in but could get us in the following Monday. This didn't go over well with me since we are driving a car with very low front brakes and that puts the appointment roughly a week out. We aren't in a car pooling situation in our household. So we barely drove the car so we didn't further wear the brakes, again considering the one hour trip it will take to get it to EVS.

I dropped the car off around 4:45PM on 3/23 and they provided a loaner for free. Randy the service writer called late on Tuesday around 4PM to tell me they needed the car since they didn't do the brakes yet. I was again disappointed considering we had an appointment made almost a week in advance since they already told me they couldn't get me in. I thought that was practically insulting considering we just bought the car and have hardly driven it nor enjoyed it.

Randy called on 3/24 around 3PM to again ask for the car another day as they didn't do the brakes again but they checked for two other concerns I had that they claim are fine. I disputed his claims and I told him I will take it to another Buick dealer. He didn't seem to care. At that point I was already losing my patience but I remained professional.

On 3/25, we were told we could get the car. My wife and I took the trip up in heavy traffic to get the car. As anyone would do, we walked up to it to begin our inspection for any damage etc. What we noticed right away was the rocker panel under the driver's door to be cracked. It was cracked/split so bad you could see light through it. This of course must've been done before the decided to ignore the damage they caused, since they washed it and backed it up by service.

At that point we had both had enough. I took a picture and my wife went back in before me. She politely demanded the loaner back and told the receptionist why. Our salesman happened to be standing there and he had the bold nerve to blurt out, "That was there before!" My wife was not happy with that and said that was definitely not there. He repeated himself and we both said it wasn't there, Randy. I then ignored him and asked for a general manager but there wasn't one on site. We didn't want to take the car since they damaged it, were liable and we didn't want to be liable for any reason if we took it and returned it for the repair.

Randy in service called us the next day and they took ownership of the damage and said it would be at least 10 days before we'd get the car back. Again, we were very disappointed to know this.

I tried getting a hold of Eric Von S[redacted] for days but he was at his daughter's wedding. Fair enough. When I called for him again, he called back hours later. I explained the same things I'm explaining in the complain to him. He was not happy to know what occurred and said he wanted us to be happy/satisfied. I told him we owe a car payment on a car we barely drove (which we just pain on 4/13, after getting the car back on the evening of 4/8), lost a month of the free 3 XM/Sirius radio trial (which EVS also handled wrong as it didn't work until my wife was forced to call XM support on 4/11), wasted gas, damage, insulted by our salesman and a missed opportunity to take our trip. I let Eric know we were not happy. As it turns out, we still aren't happy.Desired Settlement: We don't expect anything to come from this but we were urged by several friend and family to do it. We are worried what else might be underlying with the car. If I myself found the above stated issues, what else could possibly not have been properly checked and marked off on the state issued vehicle inspection sheet? It's too much that they checked off the service brakes as being good, when clearly they weren't. We were made to feel like we were in the wrong, when we clearly didn't safety inspect the vehicle and cause damage to it.

We would like to be comped on our XM and have an acknowledgement from Eric that his organization treated us poorly. He didn't even have some gas put in the car like I asked, considering we burned about 80 miles there and back for this mess. I also haven't left reviews of our experience online, using our social media accounts as we want to give them the benefit of the doubt on this sour deal.

Business
Response:
This is in response to complaint number [redacted] filed
earlier this month. The customer Mr. [redacted] purchased a used vehicle and
during his test drive he had noticed a noise from the rear end of the car and
the dealership took the vehicle in and repaired the rear wheel bearing that
caused the noise concern. Mr. [redacted]'s concern that the dealership stated we
would not replace a tire if it was the cause is correct if the tire was found
to be at fault because of irregular wear however, if it had been found that
a tire was unsafe for any reason we would have taken care of it.   The customers concern with the brakes being
worn out was legitimate. We took the vehicle in for inspection on the
first available date we had and diagnosed that the brakes were down to the wear
indicators which is approximately 3mm of material remaining. When a
vehicle a vehicle goes through the safety inspection we insure that every
vehicle has a minimum of 4mm of material. I am not sure what happened in the
month of time between when we received the vehicle and when Mr. [redacted]
purchased the vehicle to cause a loss of brake material however, we repaired
the brakes at no charge to the customer and provided him with a no charge new
model year loaner vehicle. The customers concern with the vehicle being here so
long to have the brakes repaired was due to the inability to receive the brake
pads from the manufacturer in a timely m[redacted]. There was no stock available for
the Regal GS either OEM or aftermarket since the GS is a different
car platform and does not share the same braking system as any other Regal.  The matter of the cracked trim on the
exterior of the vehicle we(the service department) were not aware of until the
day after Mr. [redacted] was scheduled to pick up the vehicle. I do know that
the day we received the vehicle from the transportation company the opposite
side was damaged by the carrier and was replaced and painted. I am assuming
that the damage the customer found was also a result of the carrier improperly
securing the vehicle during shipment and went un-noticed until discovered by
Mr. [redacted] however, we repaired it without question and once again
allowed the customer to enjoy a new model year loaner at no charge.   We as dealership have agreed to and performed all
repairs requested by the customer without argument or hesitation and have made
every effort to accommodate them with free transportation and offered to
pay for 3 months of XM due to the inconvenience. I am not sure what further we
could do to satisfy the situation as I feel we have gone above and beyond
to address the concerns.    ROBERT ** T[redacted]ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK###-###-####



Business
Response:
May 29, 2015

 

In response to Complaint ID:  [redacted]

 

We have issued a check to Mr. [redacted] for the cost of the
XM radio three month subscription ($9.99 per month plus fees – approximately
$13.00 per month) and have included an additional three month reimbursement as
a consideration.

 

We have also included reimbursement for gas as promised
to Mr. [redacted] and have Special Ordered a beauty piece which will be mailed
directly to him when it arrives.

 

We believe that this closes all remaining vehicle issues presented
by Mr. [redacted].

 

Morry S[redacted]

Eric [redacted]

 

CC:  [redacted]



Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

Review: I purchased a 2011 suburban that had high miles on it, so I was sold (talked into)buying a quote "bumper to bumper warranty" to have piece of mind for the high mileage on my suburban. I then went to a Chevrolet dealership in [redacted] and was told this warranty was not bumper to bumper to fix my driver seat and the defrost wire to the rear window. I then called EVS in Saukville and the salesmen said "It's bumper to bumper but only on mechanical issues". This to me is not bumper to bumper and is fraudulently presented as full bumper to bumper coverage. I then called and wanted to cancel this warranty I paid $4271.00 for. I also sent a letter to [redacted]. I never had a claim filed on this insurance and didn't realize the fraudulent nature until I tried to use it.BUMPER TO BUMPER IS UNDERSTOOD AS EVERYTHING IN BETWEEN THE BUMPERS.Desired Settlement: I would like the full amount of my money in the amount of $4271.00 that I paid for this insurance reimbursed to my lien holder as per the contract. Not prorated by this company for selling and profiting from selling fraudulent insurance contracts.

Business
Response:


We have reviewed Mr. [redacted]’s request to reimburse the cost associated
with a Zurich Vehicle Service Contract purchased from our dealership on November
9, 2013.  We recognize the fact that
miscommunication can lead to misunderstandings, and as such apologize for Mr.
[redacted] feeling as though he was misled in any way by the employees of our
dealership.   When Mr. [redacted] contacted Zurich the process of
cancelling the contract and issuing a refund had begun.  Our dealership has received the refund from
Zurich and has processed a check in the amount of $4,271.00 representing full
reimbursement for the amount paid for the service contract.  Mr. [redacted] understands that the terms of his
finance contract require us to submit this reimbursement directly to his lien
holder, which is what we have done.  A
copy of the check sent to the lien holder is available upon request.
 
Thank you.

After buying a vehicle and having issues from the very start. The dealership keep telling me that this vehicle goes through a detailed safety inspection. It broke down after 3 days of owning it. Their excuse is "things just break." Now my 4 wheel drive doesn't work after only having the truck for 6 months. This truck is used for daily driving, no towing or anything hard on the truck. Because of the type of driving I do, I have not had a use to try the 4 wheel drive till the recent snow fall. To my surprise, the 4 wheel drive doesn't work. Their excuse is that the truck is 8 years old and things just go. I know plenty with dodge trucks around the same year and no one has had an issue with their 4 wheel drive. I asked for them to look at my truck free of charge to diagnose it, and they refused! They also hung up on me twice! If their service work is anything like their customer service (or lack of) than I am better off having a different dealership looking at my truck and actually fixing the problem correctly instead of getting a heck job. I will never buy from here again. I read other complaints about getting a bad vehicle and they don't stand behind what they sell!

Review: What I thought was going to be my first great experience turned out to be my worst,I bought a car that I was shown on the inspection report to only need tires (3 which were worn down to the bars) and brakes.I asked what if there is something else wrong with it and the sales person said the inspection report was my "guarantee",after having the brakes done my mechanic made me aware of a howling noise at high speeds but I was told the noise was due to the uneven and badly worn tires by the salesmen Then I had the tires done but still had the noise, so I took it back to the tires place to double check the balancing,still noisy,so I contacted the salesmen which gave me the run around for a week or so,then I went to a mechanic who in turn sent me to Jaguar for a better idea of the problem who said the repairs would cost me over 1600$ then I talked the service manager at EVS who told me to come out(over an hour drive) only to be told they would confirm what jaguar said but may not do anything more. Would you buy a car from these guys? I would not,find another dealer and get everything in writing.Desired Settlement: Repair vehicle

Business
Response:
To Whom It May Concern:   Mr. [redacted] did purchase an "As Is" 2005Jaguar with 79185 miles on it in August of 2015. On September 3rd of 2015 with79864 miles Mr. [redacted] called and set an appointment with a service advisor tohave a noise looked at and diagnosed. When the sales person and manager werequestioned regarding cost assistance for any needed repairs we were informedthat there would be no assistance due to the 679 miles put on thevehicle and the time that had lapsed from the point of purchase.As a courtesy we tried to contact the customer prior to his arrival andlet him know that there would only be an inspection however, he was sittingoutside the dealership at that time. We offered to inspect the vehicle at nocharge which Mr. [redacted] agreed to and we proceeded to test drive and diagnoseany noise concerns. We did find that there is a slight noise from thedriveshaft bearing/bushing however, it is simply a noise concern and posses noperformance or safety hazard and therefore declined to assist any further.   [redacted] ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK



Business
Response:
To Whom it May Concern: We have done a thorough internal investigation of Mr.[redacted]’s complaint and reviewed all documents of the 2005 Jaguar he purchased.At no time did we knowingly misrepresent the quality of the vehiclethat Mr. [redacted] purchased, nor did we attempt to conceal any issues the vehiclehad.  It continues to be the position of our dealership that the vehiclepurchased was properly disclosed pursuant to the requirements set forth in[redacted]. [redacted] ERIC von SCHLEDORN CHEVROLET CADILLAC BUICK###-###-#### 



Consumer
Response:

Review: I called EVS in November of 2011 and spoke with [redacted] regarding a 09 Chevy Traverse I was interested in purchasing. He gave me information about the vehicle and I agreed to come down the next day to view it. Upon arrival, we took the car for a test drive, went over some financial information and I agreed to purchase the car. [redacted] had the finance department draw up all the paperwork and we were taken to see [redacted]) in the finance department to sign papers. While signing the final document to purchase the vehicle, [redacted] noted an area for us to sign stating the vehicle was a manufactures buy back. I inquired as to the nature of the buy back and how that would affect resale of the vehicle and him and [redacted] both assured me the "defect" was taken care of, the car had passed a rigorous inspection and that GM would not allow them to sell the vehicle if it had not been completely remedied. They stated the "defect" was a minor concern that the previous owner just wasn't happy with, so he traded in the Traverse for a newer model. They also said a "branded" title would not affect resale price of the car. I signed the documents and took the car home. Two days later, the front end of the car started making a loud noise and when I called the dealership, I was told I needed to pay for service myself. They finally agreed to have me bring the car back to the dealership, which was 90 miles from my house and they found the front sway bar was loose. They repaired it "as a courtesy". Last November, my check engine light came on and I took the car to my local dealership and they determined it was the timing chain in the car that was failing. They replaced the timing chain under the 100,000 mile power train warranty. I took the car in recently for a recall repain and had Bergstrom automotive pull the service records on the car and they found that the timing chain had been replaced 2 times prior to my ownership of the vehicle and once since I have owned it. The service tech at Bergstrom stated that a timing chain should not fail, and the fact that it has failed 3 times in less than 100,000 miles is an indication that the original issue that caused teh manufacturer buy back had not been resolved. I have called [redacted] at Eric Von Schledorn and he assured me he would look in to it and get back to me and has not returned my call. GM has called [redacted] and he stated that they don't have access to the records that indicate the reason for the buy back. I have pulled a Car Fax vehicle history on the Traverse and discovered that EVS purchased the vehicle at auction (not directly from the previous owner as stated). They failed to disclose the true nature of the buy back and falsely represented the severity of the defect with the car. Also, not disclosing the branded title status to a purchaser before drawing all documentation for purchase shows a lack of honesty. I have had the car appraised and the damage to the value due to the branded title makes it impossible for me to resell the car.Desired Settlement: Repurchase of the vehicle at true cost (not salvage value)

Business
Response:


We have received the complaint filed by [redacted]
regarding the purchase of a used 2009 Chevrolet Traverse from our
dealership.  We acknowledge that the
Traverse was purchased from our dealership on November 11, 2011 as stated in
the complaint.

My girlfriend was informed over the phone, after she fill out a credit application online that she could get a 2013 SUV if she came in to this dealership. We arrived at the dealership in the 9am & was greeted by the guy we talk to over the phone. Again he repeated that he could get her into a 2013 SUV. We informed him what we were looking for & what monthly payments(under $400)she wanted to keep it at. He insured us that he could get her into a SUV & show her one she liked.
After 12pm, he told us that he talk to the approval guy &
she had been approve and the SUV was hers.
She was so happy.. Then we met the approval guy And started signing forms( a stack of 5 or 6 forms).
His guy waited until the last form(which was the contract form) to tell her that she would have to pay $504 monthly not the under $400 monthly we agree to.
Then we refuse to sign, He then on to try explain why he could not get her into the $400 payment & why she should agree and sign the contract. We still refuse & ask him why didn't they tell us in the beginning he couldn't get us a deal for under $400 And why he waited until the last form to tell us this. Well, We left the dealership very upset that we had to go thru an experience like this.
We drove almost 80 miles just to get treated like this.

Review: I bought a used car from this dealership less than a month ago that was advertised as the deluxe model, including navigation system. I opted to purchase the full bumper-to-bumper warranty because the sales manager had assured me this would cover the navigation system if something were to go wrong. I had my car worked on for a fuel gage concern, and when I picked the car up, the navigation system was not working properly. When I immediately brought it to the attention of the service manager, he shared it was an after factory installation that would not be covered by the extended warranty I purchased. I spoke to a number of people, including the salesperson who sold me the car- and all are stating that it was an after factory install therefore they will not touch it, even though the problem occurred while in their possession. Never was it told to me that the navigation system was an after factory install, nor would I have anticipated that it would have been considering it was advertised as being the deluxe model including navigation system. When I asked specifically during the time of purchase if the warranty would cover the navigation system in my car, I was told yes. Again, it was never disclosed to me that the navigation system was an after factory install and no where in the paperwork/advertisement does it disclose this information.Desired Settlement: I would like this dealership to repair the areas of my navigation system that were broken during the repair of my fuel gage. I also want my warranty to include what I was assured would be covered.

Business
Response:
Our staff worked directly with Mr. [redacted] and believe that all matters have been addressed and issues resolved.



Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.