Eric's Car Wash

I am rejecting this response because: The owner of ***’s car wash is lying with his responseFirstof all, as of the Gold package I got it has (full service wash, triple polish, sealer wax, tire dressing, wheels, rims, and fragrance) theyactually do Polish, Tire dressing, Wheels, and Rims, and I attached picture to support my claimI paid $eventhough the Gold package only cost $They charged me extra $for whoknows whatSecond, I did not ask the owner to use toothbrush to clean thespotlights, he is the one that said sarcastically “do you want me to clean itwith a toothbrush?” after I told him that the spotlights aren’t cleanI alsotold them before I payed to clean the mold on the seat, and when I showed [redacted] the mold, hesaid “we don’t clean mold.” Third, the soft top was almost untouched and he isalso lying about that, it seems like they only sprayed water on itI asked himhow did they cleaned the car he told me that they used special chemicals toclean it, when I asked him what kind of chemicals he simply said “soap andwater”!!! After I took my car back I cleaned it myself and the dirt/mud came ofeasily and looked much betterI attached some picture of the mold and dirt foryou to see.Because of them lying, I would like to refund all my money if that's possible please

In response to your 2nd letter Im not sure what medication this complainee is onEnclosed you will find our brochure that has our prices He came in and got a HAND WASH with rims and tires We did the wash as the cusomer watched , the customer complained so *** himself personally came out to see what the problem was and explained to him it was washed *** personally went over the top several times and showed it was clean BUT his top was stained and that a rugular car wash will NOT remove stains it was explained that only a detail will remove stains of that nature *** refunded half the money for the car was and the customer left This customer stated also that this is the same complaint he had with Scrubs Car Wash on the skyway in Chico and that is why he came here to try us

In regards to your letter we were not at fault we communicated prior to the customer even payingWe do not do rimsAlso the customer wanted us to take a toothbrush to clean in between his spotlights on top of the vehicle as he was told that type of service would be in a detailHe was given
pricing, prior to the wash by a manager on detailing.Also the soft top was filthy prior to wast was clean as possibly afterthe owner himself *** took hand across and no dirt it was explained again that vehicle is stained, no dirt came off in hand.He interrupted the owner times while owner trying to explain detailing and policywitnessed by employees and a customerhe was finally told to leave the premises and given half his money back for satisfaction

I am rejecting this response because: The owner of ***’s car wash is lying with his responseFirstof all, as of the Gold package I got it has (full service wash, triple polish, sealer wax, tire dressing, wheels, rims, and fragrance) theyactually do Polish, Tire dressing, Wheels, and Rims, and I attached picture to support my claimI paid $eventhough the Gold package only cost $They charged me extra $for whoknows whatSecond, I did not ask the owner to use toothbrush to clean thespotlights, he is the one that said sarcastically “do you want me to clean itwith a toothbrush?” after I told him that the spotlights aren’t cleanI alsotold them before I payed to clean the mold on the seat, and when I showed *** the mold, hesaid “we don’t clean mold.” Third, the soft top was almost untouched and he isalso lying about that, it seems like they only sprayed water on itI asked himhow did they cleaned the car he told me that they used special chemicals toclean it, when I asked him what kind of chemicals he simply said “soap andwater”!!! After I took my car back I cleaned it myself and the dirt/mud came ofeasily and looked much betterI attached some picture of the mold and dirt foryou to see.Because of them lying, I would like to refund all my money if that's possible please

I am rejecting this response because: the company’s action contradicttheir words by saying that they don’t do Rims/Tires on their first respond andafter showing proof that they DO, they tried to avoid the problem by insultingme again by saying that I’m on some kind of “medication.” Instead of admitting theirfault, they keep lying with their respond by saying that “they washed my carwhile I watched”!!! I actually dropped my car and told them that I would pickit up later when they are done, so I was NOT there while they washed my carWhyjust keep repeating themselves talking about the soft top? even though I statedthat there was MOLD on the seats untouched, and the price that they gave me wasdifferent than the actual priceAnd why charge me extra for rims and tires ifthey don’t offer that? According to their first respondI can’t keep wastingmy time arguing with nonsense, lying, and disrespectful people like themInconclusion, stay away from this car wash, I do NOT recommend this company atallThey have the worst work and customer service I’ve experienced in my entirelifeGood luck