From: [redacted] Sent: Monday, May 19, 10:PMTo: drteamSubject: ERICKS RESALE SHOP We had a customer who had a problem with the washing machine, he lived minutes away from our store Our policy covers only repair at the store We Only repair in the house when the customer pays for delivery and installation " [redacted] " This customer did not pay for the delivery of the appliances and therefore we could not make repairs at the home of the customer We gave the option to bring it in for repair the client was upset and frustrated but the client accepted to repair it at the storeand we had an agreementwe arranged to return it to his home and we decided to replace for something better the client was happy and satisfied Ericks resale shop we are confident that every customer who buys an article will be this happy and satisfied if for any reason our items stop working, we have trained technicians that are available to solve any problems as soon as possible ERICKS RESALE SHOP
Sent: Saturday, January 10, 3:PMTo: drteamSubject: Customer Complaint case # [redacted] class=""> We are extremely sorry about the inconvenience this customer hadCustomer service is our number one priorityWe gladly help any customers in needUpon receiving this notice, we immediately attempted to get in contact with the customer via the information providedWe received no responseWe do not have records of this customer in our systemItems purchased at our business come with day warranty; Repair or exchange only, as stated on invoicesRepairs or exchanges must be done at our warehouse unless the customer paid to have the items delivered and paid a delivery fee.delivery fee includes free servicing at the home where delivered We hope to resolve this issue as so as possibleAll inquiries are usually handled over the phone or in personThank you, Erick's Resale Shop [redacted] ***
We are sorry again for this inconvenienceOur company's policy is not dictated by what a client saysOur terms and conditions are clearly stated on our invoice receipts, and If the customer has an invoice receipt we would be glad to assistIf not, we would be happy to schedule a service call and get this issue fixed for the clientAttached is an example of our invoice receiptRegards,
Ericks Resale Shop
From: *** *** *** *** ***">Sent: Monday, May 19, 10:PMTo: drteamSubject: ERICKS RESALE SHOP
We had a customer who had a problem with the washing machine, he lived minutes away from our store
Our policy covers only repair at the store
We Only repair in the house when the customer pays for delivery and installation
" *** *** " This customer did not pay for the delivery of the appliances and therefore we could not make repairs at the home of the customer
We gave the option to bring it in for repair the client was upset and frustrated .
but the client accepted to repair it at the storeand we had an agreementwe arranged to return it to his home and we decided to replace for something better the client was happy and satisfied
Ericks resale shop we are confident that every customer who buys an article will be this happy and satisfied if for any reason our items stop working, we have trained technicians that are available to solve any problems as soon as possible
ERICKS RESALE SHOP
Sent: Saturday, January 10, 3:PMTo: drteamSubject: Customer Complaint case # ***
class=""> We are extremely sorry about the inconvenience this customer hadCustomer service is our number one priorityWe gladly help any customers in needUpon receiving this notice, we immediately attempted to get in contact with the customer via the information providedWe received no responseWe do not have records of this customer in our systemItems purchased at our business come with day warranty; Repair or exchange only, as stated on invoicesRepairs or exchanges must be done at our warehouse unless the customer paid to have the items delivered and paid a delivery fee.delivery fee includes free servicing at the home where delivered. We hope to resolve this issue as so as possibleAll inquiries are usually handled over the phone or in personThank you, Erick's Resale Shop *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** Sent: Monday, January 12, 12:PMTo: drteamSubject: Re: Houston Revdex.com dispute *** I was not told the appliance would have to be taken to warehouse for warranty work during the warranty periodI received a broken machine and was told it was working
Regards,
From: [redacted] Sent: Monday, May 19, 10:PMTo: drteamSubject: ERICKS RESALE SHOP We had a customer who had a problem with the washing machine, he lived minutes away from our store Our policy covers only repair at the store We Only repair in the house when the customer pays for delivery and installation " [redacted] " This customer did not pay for the delivery of the appliances and therefore we could not make repairs at the home of the customer We gave the option to bring it in for repair the client was upset and frustrated but the client accepted to repair it at the storeand we had an agreementwe arranged to return it to his home and we decided to replace for something better the client was happy and satisfied Ericks resale shop we are confident that every customer who buys an article will be this happy and satisfied if for any reason our items stop working, we have trained technicians that are available to solve any problems as soon as possible ERICKS RESALE SHOP
Sent: Saturday, January 10, 3:PMTo: drteamSubject: Customer Complaint case # [redacted] class=""> We are extremely sorry about the inconvenience this customer hadCustomer service is our number one priorityWe gladly help any customers in needUpon receiving this notice, we immediately attempted to get in contact with the customer via the information providedWe received no responseWe do not have records of this customer in our systemItems purchased at our business come with day warranty; Repair or exchange only, as stated on invoicesRepairs or exchanges must be done at our warehouse unless the customer paid to have the items delivered and paid a delivery fee.delivery fee includes free servicing at the home where delivered We hope to resolve this issue as so as possibleAll inquiries are usually handled over the phone or in personThank you, Erick's Resale Shop [redacted] ***
We are sorry again for this inconvenienceOur company's policy is not dictated by what a client saysOur terms and conditions are clearly stated on our invoice receipts, and If the customer has an invoice receipt we would be glad to assistIf not, we would be happy to schedule a service call and get this issue fixed for the clientAttached is an example of our invoice receiptRegards,
Ericks Resale Shop
From: *** *** *** *** ***">Sent: Monday, May 19, 10:PMTo: drteamSubject: ERICKS RESALE SHOP
We had a customer who had a problem with the washing machine, he lived minutes away from our store
Our policy covers only repair at the store
We Only repair in the house when the customer pays for delivery and installation
" *** *** " This customer did not pay for the delivery of the appliances and therefore we could not make repairs at the home of the customer
We gave the option to bring it in for repair the client was upset and frustrated .
but the client accepted to repair it at the storeand we had an agreementwe arranged to return it to his home and we decided to replace for something better the client was happy and satisfied
Ericks resale shop we are confident that every customer who buys an article will be this happy and satisfied if for any reason our items stop working, we have trained technicians that are available to solve any problems as soon as possible
ERICKS RESALE SHOP
Sent: Saturday, January 10, 3:PMTo: drteamSubject: Customer Complaint case # ***
class=""> We are extremely sorry about the inconvenience this customer hadCustomer service is our number one priorityWe gladly help any customers in needUpon receiving this notice, we immediately attempted to get in contact with the customer via the information providedWe received no responseWe do not have records of this customer in our systemItems purchased at our business come with day warranty; Repair or exchange only, as stated on invoicesRepairs or exchanges must be done at our warehouse unless the customer paid to have the items delivered and paid a delivery fee.delivery fee includes free servicing at the home where delivered. We hope to resolve this issue as so as possibleAll inquiries are usually handled over the phone or in personThank you, Erick's Resale Shop *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** Sent: Monday, January 12, 12:PMTo: drteamSubject: Re: Houston Revdex.com dispute *** I was not told the appliance would have to be taken to warehouse for warranty work during the warranty periodI received a broken machine and was told it was working
Regards,