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Ericksen Chiropractic Center

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Reviews Ericksen Chiropractic Center

Ericksen Chiropractic Center Reviews (7)

Thank you for allowing me the opportunity to respond to your email dated JUL I would have replied sooner but was overseas the past weeks I do not see my signature and date on the attachment to the Eriksen Chiropractic Centers letter dated JUL An office treatment form absent a patient's signature and date, does not prove treatment was actually providedPerhaps the original provided to Revdex.com has a signature and date, could you please provide it to me? Even if one assumes the document is valid, Eriksen violated their own payment policy, and would have to have made several administrative and accounting errors over the past year Eriksen's policy required payment at the time of service, so why would the office not have collected on the alleged date in accordance with their own policy? Furthermore, why would they not have collected on any of my subsequent visits to them last year? Why did it take them a year to notify me? Eriksen's actions demonstrates a deliberate rush to refer my account to collections without any regard to my dispute and greatly concerns me not only for myself, but all the other injured and disabled veterans treated by Eriksen that may experience or have already experienced the same conduct I had a professional relation with a Dr that is no longer with the Company for a year and to then receive a bill for an alleged service a year later, a rude billing official, who I later learned provided me a name and does not sign the letter to Revdex.com, coupled with the Corporate VP ignoring my letter disputing the bill, my repeated requests for substantiating documentation going unanswered, and Dr Eriksen's personal refusal to discuss the matter with me have been clearly unprofessional, unethical, and perhaps illegal even if their alleged bill is valid Respectfully, Todd Deehl ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I paid the alleged balance, I still dispute the validity of the charge on JUN Despite asking Eriksen for proof, such as a signed treatment document, the only thing they provided me was a late payment notice nearly a year later. I strongly disagree with their shifting the burden of proof to the customer for payment, when they have not proven the charge is valid
To resolve my complaint, request Eriksen provide me copies of substantiating documentation for treatment on JUN 14, other than an overdue statementAbsent such documentation to verify the validity of such charge, request Eriksen refund the payment for JUN that I am disputing
Regards,
*** ***

Our response to this complaint will be somewhat abbreviated as Mr*** has also filed a Kentucky Board of Chiropractic Examiners complaintOur response to that complaint should provide all the proof anyone could desire to show that Mr*** treated in our office on the day in question and did not pay at that timeI have attached one document of out the many submitted to the Kentucky Board, which I believe is by itself sufficient
All the Best,
Eriksen Chiropractic Centers

Thank you for allowing me the opportunity to respond to your email dated JUL I would have replied sooner but was overseas the past weeks
I do not see my signature and date on the attachment to the Eriksen Chiropractic Centers letter dated JUL An office treatment form absent a patient's signature and date, does not prove treatment was actually providedPerhaps the original provided to Revdex.com has a signature and date, could you please provide it to me?
Even if one assumes the document is valid, Eriksen violated their own payment policy, and would have to have made several administrative and accounting errors over the past year. Eriksen's policy required payment at the time of service, so why would the office not have collected on the alleged date in accordance with their own policy? Furthermore, why would they not have collected on any of my subsequent visits to them last year? Why did it take them a year to notify me?
Eriksen's actions demonstrates a deliberate rush to refer my account to collections without any regard to my dispute and greatly concerns me not only for myself, but all the other injured and disabled veterans treated by Eriksen that may experience or have already experienced the same conduct. I had a professional relation with a Dr that is no longer with the Company for a year and to then receive a bill for an alleged service a year later, a rude billing official, who I later learned provided me a name and does not sign the letter to Revdex.com, coupled with the Corporate VP ignoring my letter disputing the bill, my repeated requests for substantiating documentation going unanswered, and Dr Eriksen's personal refusal to discuss the matter with me have been clearly unprofessional, unethical, and perhaps illegal even if their alleged bill is valid
Respectfully,
Todd Deehl
###-###-####

We have reviewed our billing notes, and see that when you did call in March of this year, you were asked to call our office back in a week to find out if we had found anything related to payment for 06/17/2014. We send statements once a month, and since we had not received another phone call from...

you, we went ahead and sent you another statement. When you called back the second time and spoke with [redacted], she said she would talk to the Dr. Eriksen about the problem, and she did. But being that Dr. Eriksen is trying to run a business, he felt that it was the patients' responsibility to pay for their services. Since you could not provide any proof that you paid that day, the balance is still your responsibility. All cash, checks, and credit payments received on 6/17/2014 were accounted for and matched records of payments received. There were no overages or uncredited payments found. Furthermore, we have no record that you made any payment on that day. We understand that you have made full payment on this balance. The collections company has been informed and all actions regarding this balance should cease.
All the best,
Eriksen Chiropractic

We have reviewed our billing...

notes, and see that when you did call in March of this year, you were asked to call our office back in a week to find out if we had found anything related to payment for 06/17/2014. We send statements once a month, and since we had not received another phone call from you, we went ahead and sent you another statement. When you called back the second time and spoke with [redacted], she said she would talk to the Dr. Eriksen about the problem, and she did. But being that Dr. Eriksen is trying to run a business, he felt that it was the patients' responsibility to pay for their services. Since you could not provide any proof that you paid that day, the balance is still your responsibility. All cash, checks, and credit payments received on 6/17/2014 were accounted for and matched records of payments received. There were no overages or uncredited payments found. Furthermore, we have no record that you made any payment on that day. We understand that you have made full payment on this balance. The collections company has been informed and all actions regarding this balance should cease.
All the best,
Eriksen Chiropractic

Thank you for allowing me the opportunity to respond to your email dated 29 JUL 2015. I would have replied sooner but was overseas the past 2 weeks.
I do not see my signature and date on the attachment to the Eriksen Chiropractic Centers letter dated 24 JUL 2015. An office treatment form absent a patient's signature and date, does not prove treatment was actually provided. Perhaps the original provided to Revdex.com has a signature and date, could you please provide it to me?
Even if one assumes the document is valid, Eriksen violated their own payment policy, and would have to have made several administrative and accounting errors over the past year.  Eriksen's policy required payment at the time of service, so why would the office not have collected on the alleged date in accordance with their own policy? Furthermore, why would they not have collected on any of my subsequent visits to them last year? Why did it take them a year to notify me? 
 
Eriksen's actions demonstrates a deliberate rush to refer my account to collections without any regard to my dispute and greatly concerns me not only for myself, but all the other injured and disabled veterans treated by Eriksen that may experience or have already experienced the same conduct.  I had a professional relation with a Dr that is no longer with the Company for a year and to then receive a bill for an alleged service a year later, a rude billing official, who I later learned provided me a false name and does not sign the letter to Revdex.com, coupled with the Corporate VP ignoring my letter disputing the bill, my repeated requests for substantiating documentation going unanswered, and Dr Eriksen's personal refusal to discuss the matter with me have been clearly unprofessional, unethical, and perhaps illegal even if their alleged bill is valid.
Respectfully,
Todd Deehl
###-###-####

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Address: 125 W Lincoln Trail Blvd, Radcliff, Kentucky, United States, 40160

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