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Erickson Auto Repair Service, Inc.

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Reviews Erickson Auto Repair Service, Inc.

Erickson Auto Repair Service, Inc. Reviews (1)

I brought my car in to have window regulator replaced. In turn I left with an air bag light on and now my car won't pass inspection.I brought my car in to have a power window regulator replaced. Erickson's replaced the power window regulator but in turn caused the air bag light to come on. At the time the mechanic said he didn't know how to get it to go out but it shouldn't cause any problem. Now, a couple years later I brought my car in for an inspection at Erickson's and the car didn't pass inspection because the air bag light was on. I tried to explain this to several individuals at Erickson's and I was transferred to a few people before rudely being told 90 days warranty on parts and labor and hung up on. I tried to explain that they created the problem, didn't know how to fix it at the time and the mechanic told me it wasn't a problem so I let it go until now where it is a problem.Desired SettlementI want Erickson's to stand by the work they did. Get the air bag light to go off and have my car pass inspection.Business Response I don't know why the customer reported this incident, he called I told him he would have to bring the car down to check what codes were in air bag system. He was very agitated from the second he was on the phone with me, he wanted an immediate resolution over the phone. After he talked to two of our mechanics it still wasnt resolved. His wife then came down & apologized for him & I explained to her what I said to him on the phone, I had 1 of our mechanics pull the car in & rechecked the air bag codes, Cleared the light out at free of charge & was able to Reinspect his vehicle right then & gave him a passing sticker. I thought the issue had been resolved I dont know why he's filing a complaint when we resolved the issue with no cost to him.

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Description: Auto Repair & Service

Address: 32 East Main Street, Westborough, Massachusetts, United States, 01581


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