They offer poor communication pre and post signing of a leaseTheir documents are poorly and confusingly wordedAs in the case of mine, the statues of the documents were out of dateIn order to obtain any form of service from them other than delivering rent, in person is the only way in which things are resolvedPhone and email correspondences are either delayed or not responded to at allOnly their emergency repair services (e.gair-conditioning/heating) are answered with any alacrity
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We understand their comments..however the crux of the whole matter is TCT Property Management was supposed to advise us when they did the Inspection of the property so we could attend and they DID NOTWe signed their Form requesting to be there at the Inspection..so they were well aware of this! So, we were in fact shut out of the event! Everything from there goes downhill as to deductions from the Deposits etc
Regards,
*** And *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has done nothing to resolve this issue The refund should be free and clear, with no terms and conditions TCT has done nothing to resolve this issue, which originally took place July of And should have been handled by 1/2/when I moved out of the home.
Regards,
*** ***
Good Morning,We have communicated to the tenants prior to the end of the lease that we would no longer manage the propertyWe gave the tenants the owner's contact information and informed them that the landlord will be doing the disposition of the security depositWe act as the landlord's
agent, but the lease is not with us, it is with the landlord and it is clear on the leaseThe owner's have copies of the mopictures as well as moinspection form so they can compare the findings at the move-outIf the tenants have any items they would like to dispute, they can do so to the landlord after the landlord sends the disposition letterBy law they have business days.Thank you, and hope this answers their concernsWe have also responded to separate emails to them.*** ***
They failed to disclose that there had been prior water damage at a resident in Mesa AZ. We've encountered Mold in to rooms of a house we moved into off of Brown and New Haven. We've been going rounds with these people about the smells coming from the house as well. Addressed in Sept 25 with Lisett Vasquez and now we're trying to get to the bottom of it by having to retain an attorney to direct us on how to address everything that was wrong with this house.
When we first came to the home to see it, the out side had a built in bbq, misting system and noticed there were no screens on the windows. We love the out doors and living life outside with out grand children. After moving in, we noticed the misting system didn't work, the BBQ didn't work and that the one arcadia window (slider) was missing a screen and we were told they weren't going to replace it and the other slider isn't working. This is a high end home that's been a nightmare ever since we moved in. It was like a bait and switch when we moved in. We had to fight for the BBQ to be fixed, but were told that's all the plan to fix. The sliders would not be fixed or replaced. Stone work is falling a part and I hope they address the smell coming from the one room we are currently dealing with. There was extensive water damage in the one really large room that we had to live through do to the fact Lisett would not tarp the roof as requested. Talk about some ignorant people. When we tried to address the smell, Lisett claimed she couldn't smell anything and left with out actually trying to help find the source of the foul smell that's been located in the house in the smallest room in the house. Currently getting ready to send out a remediation team to see if there's mold. By law they're suppose to inform you of mold removal and water damage before you move in was my understanding. To say the least we weren't informed of anything and after only a few months of living in the house I found an area in the master closet with black mold. upon dealing with the largest room in the house that suffered water damage and upon opening up the walls which would have not been done if I hadn't ordered a remedial team to open up and dry out the walls as water was coming down the walls like a water fall and soaking the carpet in the one room, we would have never known there was already mold in the wall and partially around the window, which had to be addressed. We've lived in the house for barely 6 months and we've done nothing but deal with repairs and really haven't even begun to really live in or enjoy the house. Now we're dealing with the foul smell coming from a room we go into to store things and work on projects like arts and crafts.
The mold issue here has really bothered us. Mold doesn't form this quickly and feel we moved into a mold infest home which was not disclosed to us and or this home has been maintained improperly.
The landlord was nice enough to replace the bbq because it was completely unusable. But all the things wrong with this house should have been addressed before we moved in and all I've done is fix and clean this house up. The sliders should have been fixed and put back on the house as well. This could be a beautiful home, but its been a real dump to live in.
Hopefully the smell will be addressed. I was told no other animals lived at this property, but there's a doggie door located where the washer and dryer are. I hope the rooms smells aren't a result of an animal peeing and in the room as when we first did a walk through of the property there was animal feces that had dried on the rug in the great room and the second large room. How disgusting is that and they said the rugs had been cleaned. I ended up bring having Stanely steamer come in and clean the rugs properly and the amount of filth that came out of the rugs was disgusting!!!! We also noticed that the room with the smell as several patch jobs around the light switch and behind the door showing something had to be repaired. Not sure what it was, but the room was never even painted over, either.
Good Afternoon,I will like for Ms. [redacted] to please contact me directly. A check was sent via certified mail to her for $125 (I have emails confirming the amount agreed and can provide if necessary) and we were told by [redacted] she didn't have time to pick it up. We then sent it...
regular mail. We have confirmed it has not been cashed. We are more than happy to stop payment on the previous check and write a new one if [redacted] would like to come pick it up since certified mail is not an option. My direct number is [redacted]. Thank you!
They offer poor communication pre and post signing of a leaseTheir documents are poorly and confusingly wordedAs in the case of mine, the statues of the documents were out of dateIn order to obtain any form of service from them other than delivering rent, in person is the only way in which things are resolvedPhone and email correspondences are either delayed or not responded to at allOnly their emergency repair services (e.gair-conditioning/heating) are answered with any alacrity
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We understand their comments..however the crux of the whole matter is TCT Property Management was supposed to advise us when they did the Inspection of the property so we could attend and they DID NOTWe signed their Form requesting to be there at the Inspection..so they were well aware of this! So, we were in fact shut out of the event! Everything from there goes downhill as to deductions from the Deposits etc
Regards,
*** And *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has done nothing to resolve this issue The refund should be free and clear, with no terms and conditions TCT has done nothing to resolve this issue, which originally took place July of And should have been handled by 1/2/when I moved out of the home.
Regards,
*** ***
Good Morning,We have communicated to the tenants prior to the end of the lease that we would no longer manage the propertyWe gave the tenants the owner's contact information and informed them that the landlord will be doing the disposition of the security depositWe act as the landlord's
agent, but the lease is not with us, it is with the landlord and it is clear on the leaseThe owner's have copies of the mopictures as well as moinspection form so they can compare the findings at the move-outIf the tenants have any items they would like to dispute, they can do so to the landlord after the landlord sends the disposition letterBy law they have business days.Thank you, and hope this answers their concernsWe have also responded to separate emails to them.*** ***
They failed to disclose that there had been prior water damage at a resident in Mesa AZ. We've encountered Mold in to rooms of a house we moved into off of Brown and New Haven. We've been going rounds with these people about the smells coming from the house as well. Addressed in Sept 25 with Lisett Vasquez and now we're trying to get to the bottom of it by having to retain an attorney to direct us on how to address everything that was wrong with this house.
When we first came to the home to see it, the out side had a built in bbq, misting system and noticed there were no screens on the windows. We love the out doors and living life outside with out grand children. After moving in, we noticed the misting system didn't work, the BBQ didn't work and that the one arcadia window (slider) was missing a screen and we were told they weren't going to replace it and the other slider isn't working. This is a high end home that's been a nightmare ever since we moved in. It was like a bait and switch when we moved in. We had to fight for the BBQ to be fixed, but were told that's all the plan to fix. The sliders would not be fixed or replaced. Stone work is falling a part and I hope they address the smell coming from the one room we are currently dealing with. There was extensive water damage in the one really large room that we had to live through do to the fact Lisett would not tarp the roof as requested. Talk about some ignorant people. When we tried to address the smell, Lisett claimed she couldn't smell anything and left with out actually trying to help find the source of the foul smell that's been located in the house in the smallest room in the house. Currently getting ready to send out a remediation team to see if there's mold. By law they're suppose to inform you of mold removal and water damage before you move in was my understanding. To say the least we weren't informed of anything and after only a few months of living in the house I found an area in the master closet with black mold. upon dealing with the largest room in the house that suffered water damage and upon opening up the walls which would have not been done if I hadn't ordered a remedial team to open up and dry out the walls as water was coming down the walls like a water fall and soaking the carpet in the one room, we would have never known there was already mold in the wall and partially around the window, which had to be addressed. We've lived in the house for barely 6 months and we've done nothing but deal with repairs and really haven't even begun to really live in or enjoy the house. Now we're dealing with the foul smell coming from a room we go into to store things and work on projects like arts and crafts.
The mold issue here has really bothered us. Mold doesn't form this quickly and feel we moved into a mold infest home which was not disclosed to us and or this home has been maintained improperly.
The landlord was nice enough to replace the bbq because it was completely unusable. But all the things wrong with this house should have been addressed before we moved in and all I've done is fix and clean this house up. The sliders should have been fixed and put back on the house as well. This could be a beautiful home, but its been a real dump to live in.
Hopefully the smell will be addressed. I was told no other animals lived at this property, but there's a doggie door located where the washer and dryer are. I hope the rooms smells aren't a result of an animal peeing and in the room as when we first did a walk through of the property there was animal feces that had dried on the rug in the great room and the second large room. How disgusting is that and they said the rugs had been cleaned. I ended up bring having Stanely steamer come in and clean the rugs properly and the amount of filth that came out of the rugs was disgusting!!!! We also noticed that the room with the smell as several patch jobs around the light switch and behind the door showing something had to be repaired. Not sure what it was, but the room was never even painted over, either.
My experience with TCT Properties has always been great. It is so nice as a renter to feel taken care of whenever anything is needed!
Good Afternoon,I will like for Ms. [redacted] to please contact me directly. A check was sent via certified mail to her for $125 (I have emails confirming the amount agreed and can provide if necessary) and we were told by [redacted] she didn't have time to pick it up. We then sent it...
regular mail. We have confirmed it has not been cashed. We are more than happy to stop payment on the previous check and write a new one if [redacted] would like to come pick it up since certified mail is not an option. My direct number is [redacted]. Thank you!