Erickson Realtor & Mgmt Co

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Mr [redacted] is an owner and a board member at the [redacted] He called in on 3/26/stating to our service represenitive that there was no heat in his unit or in the common areaWork order [redacted] was opened and sent to [redacted] a heating contractor approved by the board and who has worked at and is familiar with the heating system at the property, to investigateInvestigation revealed the system was working fine but that Mr***'s zone valve was brokenIn this association, per their recorded governing documents, heating zone valves are defined as limited common elementsThey are a common element, the maintaince is the responsibility of the board, and the board can charge back the unit owner if it choses, which was done in this case and all similar cases in the pastAll Mr [redacted] had to do was to communicate with his fellow board members and instruct us differently which has now been done in this situationErickson Management acted according to it's management contract with the association and in compliance with the assocgoverning documents [redacted] CMCA, Executive Manager Erickson Management Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Erickson needs to notify the owners right away if repairs need to be doneThe owner should have other options not just one option

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Owner called in 4/9/and a work order #was initiated and sent to the company we are instructed to use in this situationMs [redacted] has called and come in and was informed that a new board is in place and that the process for repairs has changedA board member has been in contact with her and repairs are being made including a new roof and interior repairs to her unitShe is aware of this

Initial Business Response /* (1000, 5, 2015/04/22) */
Mr. [redacted] is an owner and a board member at the [redacted] He called in on 3/26/2015 stating to our service represenitive that there was no heat in his unit or in the common area. Work order [redacted] was opened and sent...

to [redacted] a heating contractor approved by the board and who has worked at and is familiar with the heating system at the property, to investigate. Investigation revealed the system was working fine but that Mr. [redacted]'s zone valve was broken. In this association, per their recorded governing documents, heating zone valves are defined as limited common elements. They are a common element, the maintaince is the responsibility of the board, and the board can charge back the unit owner if it choses, which was done in this case and all similar cases in the past. All Mr. [redacted] had to do was to communicate with his fellow board members and instruct us differently which has now been done in this situation. Erickson Management acted according to it's management contract with the association and in compliance with the assoc. governing documents.
[redacted] CMCA, Executive Manager
Erickson Management
Initial Consumer Rebuttal /* (3000, 7, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Erickson needs to notify the owners right away if repairs need to be done. The owner should have other options not just one option.

Initial Business Response /* (1000, 5, 2015/06/08) */
Owner called in 4/9/2015 and a work order #345 was initiated and sent to the company we are instructed to use in this situation. Ms. [redacted] has called and come in and was informed that a new board is in place and that the process for repairs...

has changed. A board member has been in contact with her and repairs are being made including a new roof and interior repairs to her unit. She is aware of this.