Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ On February 17,MrMichael [redacted] signed a binding contract to purchase a Rogers Tag TrailerThis unit was pre-inspected by MrRichard [redacted] the week before the purchaseWe allow unlimited time to inspect all unitsIndeed, we encourage it When Richard's son Michael came to pick up the unit he decided that he did not wish to purchase the unitWe then released the [redacted] from their contract A $down payment, in the form of a credit card, was taken to hold the unitConsiderable time was put into the deal including taking out of advertising, having personnel available for after working hours inspection, etcWhen we released the Bakkens' from their binding contract MrMichael [redacted] instructed David [redacted] ETP salesman, that we could keep the $"for our troubles." If you will look at #in the attached contract we did disclose the damage that previously was incurred to this unitAt no time was this ever advertised as a new unitAgain, please look at #This unit is sold with no warranty, it is sold "as is." All sales are non-refundable and non-returnable ETP was under no obligation to terminate the saleThis was done as a gesture of good willIn addition, a trailer that they were pulling, not ETP property, had an issueWe had to contact staff after working hours for a roadside service call to get their trailer fixed so that could go homeETP did not charge them for the service callThis led ETP to pay overtime hours to service personnel Lastly, Mrs [redacted] 's credit card company contacted ETP, with Mrs [redacted] on the lineShe was told at the end of the discussion "that she had no basis for a credit card dispute." Due to the fact that we incurred expenses as listed above and due to instructions from MrMichael [redacted] , we respectfully declined to return the $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes their contract also states it has not sustained damage but anyone with any experience in equipment sales and service would see, if you spoke to their neighbors on the way out of town after the factYou would know they are nothing but salvaged salesThey were also told that final inspection would be upon pickupWell no pickup occured on a twisted trailerConsiderable time was put in to the deal which is another lie- purchase order sighed on 2/date we went to pick up damaged item 2/There are several federal laws (known as "cooling-off rules") that allow you to cancel certain contracts within a few days of signing themThey apply to contracts made during door-to-door or trade show sales, contracts for home equity loans, or delayed mail order or Internet purchases.Here's a little tidbit for their education...Their business practices are unethical and I wouldn't recommend buying anything from them
Initial Business Response /* (1000, 8, 2015/06/19) */
*** rented a tanker trailer from Erickson Trucks-N-PartsThe date of this transaction was 04-15-
In the rental/lease agreement under Renter's Responsibility #1(a) states that renter has inspected the item and that it was received in
good operating condition mechanical and otherwise*** personnel refused to inspect the unit and do a walk around with ETP delivery personnelWe include pictures and allow receiving personnel unlimited time to inspect the unit
*** personnel then stated that there was a leak in the actual tankerThis was found not to be the case - the unit was completely tested upon its returnIndeed, it has been rented before with no complaintsThis was a misdiagnosis on their partThe actual problem was an easily fixed remedy
*** states they were unhappy that the units were not washed internally before deliveryThey did not request this of ETP nor was it stated in the contract
Based on their report of a leak we did offer to replace this unit with another trailerWe could have had a replacement unit to them within two daysThey turned down this solution
We did send the requested parts to fix the tanker lid per their request
We did pick up the unit, per their request and discovered there was a cracked pipe in the quick coupler which is an easy fixPerhaps about $in partsIn looking at the photos we send along for *** staff to examine it is showing this pipe to be straightUpon return this item is showing bentSince *** refused to do the walk around when receiving the unit we are uncertain as to when this damage could have occurredIt could have happened in transit, at their place of business, at the truck wash, any number of places
*** *** states that she has not received communication since May the 1st but, due to their request, communications have been in the email form and we have several showing contact back and forth between our salesman and ***
We have now offered *** one month's free rent on the unit they have currently in their possession
In conclusion we did everything that we could to satisfy the customer including offering them a replacement tanker
Initial Business Response /* (1000, 5, 2016/03/03) */
On February 17,2016 Mr. Michael [redacted] signed a binding contract to purchase a 2002 Rogers Tag Trailer. This unit was pre-inspected by Mr. Richard [redacted] the week before the purchase. We allow unlimited time to inspect all units. Indeed, we...
encourage it.
When Richard's son Michael came to pick up the unit he decided that he did not wish to purchase the unit. We then released the [redacted] from their contract.
A $500.00 down payment, in the form of a credit card, was taken to hold the unit. Considerable time was put into the deal including taking out of advertising, having personnel available for after working hours inspection, etc. When we released the Bakkens' from their binding contract Mr. Michael [redacted] instructed David [redacted] ETP salesman, that we could keep the $500.00 "for our troubles."
If you will look at #2 in the attached contract we did disclose the damage that previously was incurred to this unit. At no time was this ever advertised as a new unit. Again, please look at #5. This unit is sold with no warranty, it is sold "as is." All sales are non-refundable and non-returnable.
ETP was under no obligation to terminate the sale. This was done as a gesture of good will. In addition, a trailer that they were pulling, not ETP property, had an issue. We had to contact staff after working hours for a roadside service call to get their trailer fixed so that could go home. ETP did not charge them for the service call. This led ETP to pay overtime hours to service personnel.
Lastly, Mrs. [redacted]'s credit card company contacted ETP, with Mrs. [redacted] on the line. She was told at the end of the discussion "that she had no basis for a credit card dispute."
Due to the fact that we incurred expenses as listed above and due to instructions from Mr. Michael [redacted], we respectfully declined to return the $500.00.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes their contract also states it has not sustained damage but anyone with any experience in equipment sales and service would see, if you spoke to their neighbors on the way out of town after the fact. You would know they are nothing but salvaged sales. They were also told that final inspection would be upon pickup. Well no pickup occured on a twisted trailer. Considerable time was put in to the deal which is another lie- purchase order sighed on 2/17 date we went to pick up damaged item 2/18. There are several federal laws (known as "cooling-off rules") that allow you to cancel certain contracts within a few days of signing them. They apply to contracts made during door-to-door or trade show sales, contracts for home equity loans, or delayed mail order or Internet purchases. .Here's a little tidbit for their education...Their business practices are unethical and I wouldn't recommend buying anything from them.
Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ On February 17,MrMichael [redacted] signed a binding contract to purchase a Rogers Tag TrailerThis unit was pre-inspected by MrRichard [redacted] the week before the purchaseWe allow unlimited time to inspect all unitsIndeed, we encourage it When Richard's son Michael came to pick up the unit he decided that he did not wish to purchase the unitWe then released the [redacted] from their contract A $down payment, in the form of a credit card, was taken to hold the unitConsiderable time was put into the deal including taking out of advertising, having personnel available for after working hours inspection, etcWhen we released the Bakkens' from their binding contract MrMichael [redacted] instructed David [redacted] ETP salesman, that we could keep the $"for our troubles." If you will look at #in the attached contract we did disclose the damage that previously was incurred to this unitAt no time was this ever advertised as a new unitAgain, please look at #This unit is sold with no warranty, it is sold "as is." All sales are non-refundable and non-returnable ETP was under no obligation to terminate the saleThis was done as a gesture of good willIn addition, a trailer that they were pulling, not ETP property, had an issueWe had to contact staff after working hours for a roadside service call to get their trailer fixed so that could go homeETP did not charge them for the service callThis led ETP to pay overtime hours to service personnel Lastly, Mrs [redacted] 's credit card company contacted ETP, with Mrs [redacted] on the lineShe was told at the end of the discussion "that she had no basis for a credit card dispute." Due to the fact that we incurred expenses as listed above and due to instructions from MrMichael [redacted] , we respectfully declined to return the $ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes their contract also states it has not sustained damage but anyone with any experience in equipment sales and service would see, if you spoke to their neighbors on the way out of town after the factYou would know they are nothing but salvaged salesThey were also told that final inspection would be upon pickupWell no pickup occured on a twisted trailerConsiderable time was put in to the deal which is another lie- purchase order sighed on 2/date we went to pick up damaged item 2/There are several federal laws (known as "cooling-off rules") that allow you to cancel certain contracts within a few days of signing themThey apply to contracts made during door-to-door or trade show sales, contracts for home equity loans, or delayed mail order or Internet purchases.Here's a little tidbit for their education...Their business practices are unethical and I wouldn't recommend buying anything from them
Initial Business Response /* (1000, 8, 2015/06/19) */
*** rented a tanker trailer from Erickson Trucks-N-PartsThe date of this transaction was 04-15-
In the rental/lease agreement under Renter's Responsibility #1(a) states that renter has inspected the item and that it was received in
good operating condition mechanical and otherwise*** personnel refused to inspect the unit and do a walk around with ETP delivery personnelWe include pictures and allow receiving personnel unlimited time to inspect the unit
*** personnel then stated that there was a leak in the actual tankerThis was found not to be the case - the unit was completely tested upon its returnIndeed, it has been rented before with no complaintsThis was a misdiagnosis on their partThe actual problem was an easily fixed remedy
*** states they were unhappy that the units were not washed internally before deliveryThey did not request this of ETP nor was it stated in the contract
Based on their report of a leak we did offer to replace this unit with another trailerWe could have had a replacement unit to them within two daysThey turned down this solution
We did send the requested parts to fix the tanker lid per their request
We did pick up the unit, per their request and discovered there was a cracked pipe in the quick coupler which is an easy fixPerhaps about $in partsIn looking at the photos we send along for *** staff to examine it is showing this pipe to be straightUpon return this item is showing bentSince *** refused to do the walk around when receiving the unit we are uncertain as to when this damage could have occurredIt could have happened in transit, at their place of business, at the truck wash, any number of places
*** *** states that she has not received communication since May the 1st but, due to their request, communications have been in the email form and we have several showing contact back and forth between our salesman and ***
We have now offered *** one month's free rent on the unit they have currently in their possession
In conclusion we did everything that we could to satisfy the customer including offering them a replacement tanker
Initial Business Response /* (1000, 5, 2016/03/03) */
On February 17,2016 Mr. Michael [redacted] signed a binding contract to purchase a 2002 Rogers Tag Trailer. This unit was pre-inspected by Mr. Richard [redacted] the week before the purchase. We allow unlimited time to inspect all units. Indeed, we...
encourage it.
When Richard's son Michael came to pick up the unit he decided that he did not wish to purchase the unit. We then released the [redacted] from their contract.
A $500.00 down payment, in the form of a credit card, was taken to hold the unit. Considerable time was put into the deal including taking out of advertising, having personnel available for after working hours inspection, etc. When we released the Bakkens' from their binding contract Mr. Michael [redacted] instructed David [redacted] ETP salesman, that we could keep the $500.00 "for our troubles."
If you will look at #2 in the attached contract we did disclose the damage that previously was incurred to this unit. At no time was this ever advertised as a new unit. Again, please look at #5. This unit is sold with no warranty, it is sold "as is." All sales are non-refundable and non-returnable.
ETP was under no obligation to terminate the sale. This was done as a gesture of good will. In addition, a trailer that they were pulling, not ETP property, had an issue. We had to contact staff after working hours for a roadside service call to get their trailer fixed so that could go home. ETP did not charge them for the service call. This led ETP to pay overtime hours to service personnel.
Lastly, Mrs. [redacted]'s credit card company contacted ETP, with Mrs. [redacted] on the line. She was told at the end of the discussion "that she had no basis for a credit card dispute."
Due to the fact that we incurred expenses as listed above and due to instructions from Mr. Michael [redacted], we respectfully declined to return the $500.00.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes their contract also states it has not sustained damage but anyone with any experience in equipment sales and service would see, if you spoke to their neighbors on the way out of town after the fact. You would know they are nothing but salvaged sales. They were also told that final inspection would be upon pickup. Well no pickup occured on a twisted trailer. Considerable time was put in to the deal which is another lie- purchase order sighed on 2/17 date we went to pick up damaged item 2/18. There are several federal laws (known as "cooling-off rules") that allow you to cancel certain contracts within a few days of signing them. They apply to contracts made during door-to-door or trade show sales, contracts for home equity loans, or delayed mail order or Internet purchases. .Here's a little tidbit for their education...Their business practices are unethical and I wouldn't recommend buying anything from them.