Erie Bank

The bank has reviewed the customer’s statement.We do apologize to our customer on the way the account was opened on July 24, and thefact that the employee did not open the account correctly nor did he give the customer the correctinformation.It was brought to the attention of the person who opened the account for our customer that therewere some required documents that were not signedOn August 28, 2015, approximately 30days after the account was opened, the Bank had the customer sign the documents that were notinitially signedAt that time we realized that we ordered the customer the wrong debit card, andimmediately ordered the correct card.Please note that it is the Bank’s policy, for security reasons, to close any account that is at a zerobalance for consecutive days.We regret that our customer had a bad experience with usThe Branch Manager did have theopportunity to talk personally with the customer and he thanked us for listening to his concerns

They are a bunch of clowns. They ask if u want to have the availability to over draft. ... Then. Red card ur card if u over draft. N tell u. Ur not allowed to overdraft. Then they closed my account cause I over drafted even though I payed back my over draft. FK ERIE BANK

The bank has reviewed the customer’s statement.We do apologize to our customer on the way the account was opened on July 24, 2015 and thefact that the employee did not open the account correctly nor did he give the customer the correctinformation.It was brought to the attention of the person who...

opened the account for our customer that therewere some required documents that were not signed. On August 28, 2015, approximately 30days after the account was opened, the Bank had the customer sign the documents that were notinitially signed. At that time we realized that we ordered the customer the wrong debit card, andimmediately ordered the correct card.Please note that it is the Bank’s policy, for security reasons, to close any account that is at a zerobalance for 10 consecutive days.We regret that our customer had a bad experience with us. The Branch Manager did have theopportunity to talk personally with the customer and he thanked us for listening to his concerns.

The bank has reviewed the customer’s statement.We do apologize to our customer on the way the account was opened on July 24, 2015 and thefact that the employee did not open the account correctly nor did he give the customer the correctinformation.It was brought to the attention of...

the person who opened the account for our customer that therewere some required documents that were not signed. On August 28, 2015, approximately 30days after the account was opened, the Bank had the customer sign the documents that were notinitially signed. At that time we realized that we ordered the customer the wrong debit card, andimmediately ordered the correct card.Please note that it is the Bank’s policy, for security reasons, to close any account that is at a zerobalance for 10 consecutive days.We regret that our customer had a bad experience with us. The Branch Manager did have theopportunity to talk personally with the customer and he thanked us for listening to his concerns.

Review: I got a checking account in July 2015. The person I spoke with stated that there was no minimum balance in the account. I got the account, and I used the debit card the bank sent me for a few weeks until the bank sent me a pin number to a card for my checking account I did not request. The envelope had the pin number for the card but gave no explanation as to why I was supposed to get the card. I called the bank so I could clarify the issue and they said they sent the wrong debit card. They said that someone else was supposed to get my kind of debit card and there was a mess up. Then I got a letter from the bank saying that I needed to sign some paperwork. I went down to the bank and they wanted to sign several different papers which I presume were the terms and conditions for the account because they didn't give me time to read the papers and just told me to sign. Next, I went to the bank one day to deposit a work salary check into my checking and savings accounts but when I told the women at the counter I wanted to deposit, she said the bank closed my checking account without my consent or knowledge because I had a zero balance. I told the women that the associate who set up my account for me back in July said there was no minimum balance and said nothing about the need to at least have some money in there. Then the women said something that really got underneath my skin, she said after I was done explaining my side of the story, "you need to keep at least one penny in your account, one penny, just one" to me. She made a phone call to reactivate my account (which by the way was closed with no notice whatsoever) and she deposited my check. I then went online to make a transaction using my debit card but the website said my card information was inaccurate. I triple checked my card info it still said it was inaccurate. In summary of this complaint, Erie Bank had me sign paperwork a month or so later than I should have signed, messed up my debit card, and closed my account for no reason at all.Desired Settlement: At this point with the amount of dissatisfaction and hassle I got from the bank it is very likely I will be leaving Erie Bank and recommending to others not to use it due to it's variety of issues. However, I still want a full and very detailed explanation as to why the bank had me sign for my account a month later, did not mention that they wanted me not to have a zero balance, sent me the wrong debit card , and closed my account for no reason and did it without my knowledge and with no notice.

Business

Response:

The bank has reviewed the customer’s statement.We do apologize to our customer on the way the account was opened on July 24, 2015 and thefact that the employee did not open the account correctly nor did he give the customer the correctinformation.It was brought to the attention of the person who opened the account for our customer that therewere some required documents that were not signed. On August 28, 2015, approximately 30days after the account was opened, the Bank had the customer sign the documents that were notinitially signed. At that time we realized that we ordered the customer the wrong debit card, andimmediately ordered the correct card.Please note that it is the Bank’s policy, for security reasons, to close any account that is at a zerobalance for 10 consecutive days.We regret that our customer had a bad experience with us. The Branch Manager did have theopportunity to talk personally with the customer and he thanked us for listening to his concerns.