Erie Community College

Please see attached response to Ms [redacted] 's objection to our first response Please contact me if you require anything further or have any questions Thank you, Kristin [redacted] Executive Vice President Legal Affairs Erie Community CollegeWe are in receipt of the response of [redacted] to our recent submission to the Revdex.comAs previously stated, the Complainant registered for four classes and then never fonnally dropped or withdrew from her courses during add/drop weekOne class was cancelled, professors from two classes dropped Complainant from those classes for non-attendance, and Complainant remained fully enrolled in the fourth class and received a failing grade.The complainant indicates she is aware of the ECC Add/Drop, Withdrawal Policy(Attached Exhibit "A") It clearly states the procedures for withdrawal or dropping a classThose procedures were not followedThere has been no documentation from Complainant that she followed proper proceduresThe Complainant was contacted on numerous occasions regarding her balanceAttached are copies of the invoices to the Complainant referred to in my August 25th letter (Exhibit "B") timely sent to the student on February 6, 2013; March 7, 2013; April IS, 2013; May 10, 2013; and June , Her account was turned over for collection December 10, 2013.Attached are copies of the email and letter forwarded to the Complainant February 24, in response to her complaint of a balance due(Exhibit "C")Please be advised, Complainant's outstanding balance currently with a collection agency for Fallis $Complainant's outstanding balance currently with a collection agency for the Spring semester is $960.00, making the total balance due ECC $It is ECC's position that Complainant's outstanding balance is still due and owingPlease contact me if you have any further questions or if I can be of further assistance.ERIE COMMUNITY COLLEGE - SOUTHWESTERN BOULEVARD ORCHARD PARK, NY 14127-2199PHONE: (6) 270-FAX: (716) -EMAIL: [redacted] AFFIRMATIVE ACTION/

Received business response stating: the consumer is now enrolled in the school's degree program and financial aid paperwork has been approved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RE: Revdex.com Complaint #***Customer: *** ** ***Dear Ms***I am in receipt of your recent letter to Erie Community College regarding the above captioned complaint. As per your company's current publishing policy, the customer will be referred to as "Complainant"
herein. Our Bursar has advised that the charge relates to the spring semesterComplainant registered for four classes and then never formally dropped or withdrew from her courses during add/drop weekOne class was cancelled, professors from two classes dropped Complainant from those classes for non-attendance, and Complainant remained fu lly emolled in the fourth class and received a failing gradeThere are procedures for withdrawals that are clearly stated in the college catalog as are drop/withdrawal dates that Complainant did not followMultiple invoices were timely sent to the student on February 6, 2013; March 7, 2013; April 15, 2013; May I 0, 3; and June , There was no action or correspondence by ComplainantHer account was turned over for collection on December 10, Complainant did not dispute the account until February 6, 14.It is ECC's position that Complainant's outstanding balance is still due and owing. Please contact me if you have any further questions or if I can be of further assistance.*** *** *** Esq.Executive Vice President for Legal Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Completely incorrect! I had been a student for a while and totally aware of how the school operatesI always understood drop and add weeks and all other ecc poceduresI never received anything stating I had a balance until after I went into school to reapplyI was told by bursars office that because school was being remodeled that alot of the files were moved to another location and they were unable to retrieve themI spoke to a supervisor and she stated that the charges was going to be removed and I wouldnt have to worry about it anymoreBut when I came into reapply again, it all started over again
Regards,
*** ***

Received business response stating: the consumer is now enrolled in the school's degree program and financial aid paperwork has been approved.

Please see attached response to Ms. [redacted]'s objection to our first response.
Please contact me if you require anything further or have any questions.
Thank you,
Kristin [redacted]
Executive Vice President Legal Affairs
Erie Community CollegeWe are in receipt of the response of [redacted] to our recent submission to the Revdex.com. As previously stated, the Complainant registered for four classes and then never fonnally dropped or withdrew from her courses during add/drop week. One class was cancelled, professors from two classes dropped Complainant from those classes for non-attendance, and Complainant remained fully enrolled in the fourth class and received a failing grade.The complainant indicates she is aware of the ECC Add/Drop, Withdrawal Policy. (Attached Exhibit "A") It clearly states the procedures for withdrawal or dropping a class. Those procedures were not followed. There has been no documentation from Complainant that she followed proper procedures. The Complainant was contacted on numerous occasions regarding her balance. Attached are copies of the invoices to the Complainant referred to in my August 25th letter (Exhibit "B") timely sent to the student on February 6, 2013; March 7, 2013; April IS, 2013; May 10, 2013; and June 11 , 2013. Her account was turned over for collection December 10, 2013.Attached are copies of the email and letter forwarded to the Complainant February 24, 2014 in response to her complaint of a balance due. (Exhibit "C")Please be advised, Complainant's outstanding balance currently with a collection agency for Fall2012 is $240.50. Complainant's outstanding balance currently with a collection agency for the Spring 2013 semester is $960.00, making the total balance due ECC $1200.50. It is ECC's position that Complainant's outstanding balance is still due and owing. Please contact me if you have any further questions or if I can be of further assistance.ERIE COMMUNITY COLLEGE - 4041 SOUTHWESTERN BOULEVARD ORCHARD PARK, NY 14127-2199PHONE: (71 6) 270-4432 FAX: (716) 851 -1213 EMAIL: [redacted]AFFIRMATIVE ACTION/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]