Traveled to BNM auto group in Girard OHWorth the trip Looked at a car on line, contacted the sales manager who was very nice I explained that I would be travelling that evening with my year old daughter to see it When we arrived we were greeted and the car was ready for us to test drive It was exactly as stated in the pictures that we reviewed I explained that my husband was the final decision maker as he is a mechanic and would know if was as good as it seemed There was no pressure, the sales manager answered all our questionsWe reviewed the car fax and we already knew the price We did not put a deposit but I called the next day and said we would be there with my husband We arrived exactly when they were closing and they were so kind and knew we were coming We bought the car and would definitely go back againWould recommend to our friends/family
We did indeed see the patient in April of in our office, for a possible tooth
extraction, as referred by her general dentistWe scheduled a consult appointment to
discuss our doctor's findings and suggestions for surgeryIt was explained to the mother
that due to the patient's young age,
we would not put the patient to sleep in our officeIt
is our doctor's policy and comfort level not to provide general anesthesia to children
under years of age in our officeThis was plainly stated upfront, with the advice of
moving the surgery to the hospital setting or that we would completely understand if the
parents needed to use another oral surgeon for their needsThe parents elected to
continue with the surgery in the hospital setting
As a courtesy to our patients, we do try to find out as much insurance information and
benefits as we can before surgery is done, in the office or out of itHowever, it is only
done as a courtesy for our patientsThe ultimate responsibility of the insurance policy is
the policy holdersWe advised the parents of what we knew at the timeThe surgery
continued as plannedAfterwards, the parents relayed that they were happy with the
surgery process and the way our doctor handled itWe feel that our office did everything
we could to make this a pleasant experience for all involved
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to note that in Dr Pandolfis response he made absolutely no attempt to deny anything I wrote. I would also like to call attention to this quote from his response "We advised the parents of what we knew at the time" that is an intentional blatant lie. I have proof from our insurance company that on 4-25-13 (3+ weeks prior to surgery) they denied coverage to Dr Pandolfi for the extraction. Dr. Pandolfis office attempted again a couple times and it was denied each time. The information they knew at the time was we were not covered and they chose to keep that from us. If they feel strongly that the responsibility is on the patient, then they need to stop doing these incompetent "courtesies". Dr Pandolfi knows without a doubt when a young couple comes in with small children and he or an agent on his behalf tells them they are going to handle the patients insurance "as a courtesy", that the couple is going to trust him 100%. To do what they did to us, and then meekly respond with "its the responsibility of the patient" is a corrupt cowardly way to do business.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand Dr. Pandolfi will never admit guilt, but I have attached a letter from my insurance company where they denied the claim on 4-25-13, (well before surgery) and then my later attempt when I resubmitted the claim on 6-27-13. Hopefully the public can see this and be warned to protect themselves from unethical business practices.
Regards,
[redacted]
Traveled to BNM auto group in Girard OH. Worth the trip. Looked at a car on line, contacted the sales manager who was very nice. I explained that I would be travelling that evening with my 19 year old daughter to see it. When we arrived we were greeted and the car was ready for us to test drive. It was exactly as stated in the pictures that we reviewed. I explained that my husband was the final decision maker as he is a mechanic and would know if was as good as it seemed. There was no pressure, the sales manager answered all our questions. We reviewed the car fax and we already knew the price. We did not put a deposit but I called the next day and said we would be there with my husband. We arrived exactly when they were closing and they were so kind and knew we were coming. We bought the car and would definitely go back again... Would recommend to our friends/family...
Traveled to BNM auto group in Girard OHWorth the trip Looked at a car on line, contacted the sales manager who was very nice I explained that I would be travelling that evening with my year old daughter to see it When we arrived we were greeted and the car was ready for us to test drive It was exactly as stated in the pictures that we reviewed I explained that my husband was the final decision maker as he is a mechanic and would know if was as good as it seemed There was no pressure, the sales manager answered all our questionsWe reviewed the car fax and we already knew the price We did not put a deposit but I called the next day and said we would be there with my husband We arrived exactly when they were closing and they were so kind and knew we were coming We bought the car and would definitely go back againWould recommend to our friends/family
We did indeed see the patient in April of in our office, for a possible tooth
extraction, as referred by her general dentistWe scheduled a consult appointment to
discuss our doctor's findings and suggestions for surgeryIt was explained to the mother
that due to the patient's young age,
we would not put the patient to sleep in our officeIt
is our doctor's policy and comfort level not to provide general anesthesia to children
under years of age in our officeThis was plainly stated upfront, with the advice of
moving the surgery to the hospital setting or that we would completely understand if the
parents needed to use another oral surgeon for their needsThe parents elected to
continue with the surgery in the hospital setting
As a courtesy to our patients, we do try to find out as much insurance information and
benefits as we can before surgery is done, in the office or out of itHowever, it is only
done as a courtesy for our patientsThe ultimate responsibility of the insurance policy is
the policy holdersWe advised the parents of what we knew at the timeThe surgery
continued as plannedAfterwards, the parents relayed that they were happy with the
surgery process and the way our doctor handled itWe feel that our office did everything
we could to make this a pleasant experience for all involved
Our original response stands
*** ***
Office Manager
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to note that in Dr Pandolfis response he made absolutely no attempt to deny anything I wrote. I would also like to call attention to this quote from his response "We advised the parents of what we knew at the time" that is an intentional blatant lie. I have proof from our insurance company that on 4-25-13 (3+ weeks prior to surgery) they denied coverage to Dr Pandolfi for the extraction. Dr. Pandolfis office attempted again a couple times and it was denied each time. The information they knew at the time was we were not covered and they chose to keep that from us. If they feel strongly that the responsibility is on the patient, then they need to stop doing these incompetent "courtesies". Dr Pandolfi knows without a doubt when a young couple comes in with small children and he or an agent on his behalf tells them they are going to handle the patients insurance "as a courtesy", that the couple is going to trust him 100%. To do what they did to us, and then meekly respond with "its the responsibility of the patient" is a corrupt cowardly way to do business.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand Dr. Pandolfi will never admit guilt, but I have attached a letter from my insurance company where they denied the claim on 4-25-13, (well before surgery) and then my later attempt when I resubmitted the claim on 6-27-13. Hopefully the public can see this and be warned to protect themselves from unethical business practices.
Regards,
[redacted]
Traveled to BNM auto group in Girard OH. Worth the trip. Looked at a car on line, contacted the sales manager who was very nice. I explained that I would be travelling that evening with my 19 year old daughter to see it. When we arrived we were greeted and the car was ready for us to test drive. It was exactly as stated in the pictures that we reviewed. I explained that my husband was the final decision maker as he is a mechanic and would know if was as good as it seemed. There was no pressure, the sales manager answered all our questions. We reviewed the car fax and we already knew the price. We did not put a deposit but I called the next day and said we would be there with my husband. We arrived exactly when they were closing and they were so kind and knew we were coming. We bought the car and would definitely go back again... Would recommend to our friends/family...