Erie Insurance Group

Subject: ERIE Response to Policyholder Complaint Regarding Premium DueDear Mr. [redacted]:Thank you for your letter dated April 6,2015, received in our office on April 6,2015, requesting ERIE respond to thePolicyholders’ Complaint regarding current premium due on their Homeowners Policy.Your letter indicated Mrs. [redacted] filed a complaint with the Revdex.com back on January 25, 2015. SinceERIE reinstated this policy as noted in our previous letter to your office on January 30, 2015, Mrs. [redacted]’ concernshave been resolved.At your request, both the ERIE Agent and this office have contacted Mrs. [redacted] directly and she confirms she isextremely satisfied with the level of service she has received from both ERIE Insurance and her Agent [redacted].If additional information or clarity is required, please contact our office at ###-###-####.Sincerely,[redacted], ACS, AINS, AIS, AU, CICExecutive Assistant IIOffice of the President

Dear Ms. [redacted]:Thank you for your letter dated January 23, 2018, which we received in our office on January 24, 2018. You request ERIE to review and respond to the insured’s concerns regarding the billing of their Erie Automobile Policy.According to Ms. [redacted]s ERIE Automobile Policy, she is...

enrolled in ERIE’s ExpressPay billing plan. This plan is designed for 12 consecutive payments which are automatically debited from our policyholder’s checking or savings account on the same day each month. There is a notice which is sent to the insured before the first draft giving them their scheduled drafts and their amounts. No further notices are mailed, unless there is a change in premium greater than $5.00.Ms. [redacted]s eighth payment was scheduled to be debited on January 23, 2018 which Erie sent notification to Ms. [redacted]s financial institution on January 21, 2018, in order to ensure timely payment. Prior to this Ms. Colaizzi made a manual debit card payment on January 18, 2018. This payment did not post to the account until January 22, 2018 which was after the date we notified the financial institution. Therefore, the automatic debit by ERIE was still processed.Erie Insurance Customer Service needs between 3-5 business days before the draft to prevent the automatic debit from occurring. The other way is to make a payment at least 10 business days prior to the ERIE ExpressPay payment occurs.The insured did contact Erie Insurance to discuss the double payment and rectify their concerns. Erie has agreed to issue a refund check to the insured for $140.00. This refund check will be mailed to the insured. Since this was not an ERIE error we will not reimburse any banking fees that she may have incurred.Based on this information we feel that Erie has resolved the customer’s complaints, if you have further questions please contact me at [redacted].Sincerely,Nicholas K[redacted]Executive Resolution Examiner IOffice of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I should NOT have to supply documentation on my home owners insurance when I NEVER SIGNED UP FOR HOME OWNERS INSURANCE WITH ERIE TO BEGIN WITH! That’s the whole issue!! They are billing me for a service that I didn’t even sign up for! At the time of being with Erie I didn’t even own a home or rent for that matter! It should be unlawful for companies like this to bill customers for services they never signed up for to begin with and then hound them constantly for money that the company doesn’t deserve to begin with! Erie will not be getting a dime from me or making me jump through any hoops for there scams!
Regards,
[redacted])

Thank you for your letter dated January 26, 2015, received in our office on January 26. 2015, requesting ERIE respond toMr. and Mrs. [redacted]’ complaint of ERIE cancelling their Dwelling Policy.In review of our file, the ERIE Underwriting Department received information from the Agent advising that...

Mr. & Mrs.[redacted] property was vacant and therefore not owsner occupied. Upon reccipt of this information from the Agent,ERIE issued a Notice of Cancellation letter to Mr. & Mrs. [redacted] on December 11,2014. due to substantial changeand increase in hazard due to the dwelling no longer being owner occupied. The letter further indicated it is no longereligible for coverage as written under this policy.On January 26, 2015. ERIE received complaint letters from the insured through both the Revdex.com and theIllinois Department oF Insurance, prompting ERIE to further investigate the current status of the property. Upon theAgent conducting a physical inspection of the property. ERIE determined that the insured property is currently occupiedby the insured. ERIE is currently in the process of reinstating Mr. and Mrs. [redacted]’ Dwelling Liability Policy with nogap in coverage.Thank you for the opportunity to review and respond to our Policyholder’s complaint. If additional information isrequired, please do not hesitate to contact me directly at ###-###-####.Sincerely,[redacted], ACS, AINS, AIS, AU, CICExecutive Assistant IIOffice of the President

Thank you for your letter dated June 8,2015. received in our office on June 8,2015. requesting ERIE respond tothe Policyholders complaint regarding the claim settlement for the loss that occurred on August 27, 2014.In review of our file, the insured experienced a property damage loss on August 27,...

2014, when the insuredlocation caught fire for a reason yet to be determined. The salon owner, Ms. [redacted], secured her ownlegal representation very early in the claims process. Once an insured obtains their own attorney to settle a claimon their behalf ERIE is prevented from discussing any claim details directly with that insured, unless we areprovided a document in writing from the attorney authorizing us to do so.ERIE received an email from Ms. [redacted] on June 8, 2015, stating that because we are working through herattorney and not providing clarification directly to her, that she was unhappy with the claim service she isreceiving from us. The ERIE Adjuster responded in an email to Ms. [redacted] on June 9,2015, advising her that weare required to communicate directly with her attorney, unless the attorney provides us something in writingstating we are able to communicate directly with her.ERIE continues to service this claim in progress for Ms. [redacted], working directly through her attorney asrequired.We believe we have addressed all concerns noted by Ms. [redacted] in the complaint mailed to your office. If we canprovide additional information or clarity, please contact our office at [redacted] [redacted].Sincerely,[redacted]Executive Assistant IIOffice of the President

This letter is in reference to your electronic mail correspondence dated September 25, 2014, 
which we received on the same date.
Our claim file indicates that on July 15, 2014 our insured, Jonah [redacted] reported 
structural damage to his residence indicating that it was...

associated with the neighboring 
property. Erie Property Adjuster ** [redacted] attempted to contact our insured but found the 
voicemail box full so a letter was sent requesting Mr. [redacted] to call him back. 
On July 18, 2014 Mr. [redacted] contacted Mr. [redacted], who demanded Erie Insurance 
(“Erie”) send out a surveyor and engineer to evaluate the damages and determine the property 
lines. Mr. [redacted] opined that his neighbor had built on his property which caused cracks 
to his residence and subsequently placed his home in danger of collapse. 
Based on this information Mr. O’[redacted] engaged the independent engineering firm [redacted] 
Engineers to complete a cause and origin inspection of the reported damage. Anil [redacted] P.E. 
completed an inspection and provided a report dated July 30, 2014. Mr. [redacted]’s findings are as 
follows: 
 The observed vertical crack on the rear side of the right side brick wall was caused by normal 
foundation settlement and normal lateral shrinkage of the brick walls. The observed vertical 
crack growth in the brick wall has slowly progressed over the several years and this condition 
was not caused by one single weather related event.
 The observed deterioration of the exterior stucco at rear corner of the right side exterior wall 
was caused by normal aging deterioration. There is no structural deficiency related to noted 
spalls in the stucco. The observed stucco deterioration has occurred over the several years 
and this condition was not caused by one single weather related event. The stucco shall be 
repaired as part of the normal building maintenance.
 The observed step crack in the front exterior brick wall was caused by normal foundation 
settlement over the period of several years. The observed mortar joint deterioration in the ? front exterior brick wall was also caused by normal aging over the years and these conditions 
were not caused by one single weather related event.
 We are not certain if the neighboring property is encroaching on the insured’s property. We 
recommend that the insured hire a licensed surveyor who can clearly identify the property 
lines to clarify what exact portion of property is owned by the insured. 
 We did not notice any significant structural deficiencies in the building that pose any 
immediate structural safety concerns. In our opinion, the building structure of the reference 
property is structurally sound at this time.”
Mr. [redacted] was advised of these findings and provided a copy of the report for his review. 
Mr. [redacted] disagreed with the engineer’s findings and wanted these to be changed. Mr. 
[redacted] also contacted multiple personnel at the Philadelphia Branch Office demanding the 
same. It was agreed that a second inspection would be performed by the engineer, Erie Adjuster and 
Erie Supervisor which is scheduled for September 30, 2014. The purpose of the meeting is to make 
sure Mr. [redacted] is given every opportunity to voice his concerns and have them addressed. 
At the conclusion of this meeting Erie will be in a position to make a final coverage determination 
of the damages reported by Mr. [redacted] in conjunction with the policy language. 
Please note Mr. [redacted] was advised that any concerns involving encroachment onto his 
property line is a civil matter and not subject to the terms, duties and conditions of the policy of 
insurance. 
We greatly appreciate the opportunity to respond to your inquiry, and hope the information 
provided will assist you

This is to confirm receipt of your letter dated April 1 7, 2017, received in our office that same date. You requestERIE review and respond to Mrs. [redacted]’ concerns regarding the handling of her claim occurring March 25, 201 7.In review of our file, a claim occurred on March 25, 201 7, when our...

insured, while operating her automobile,struck a deer causing damage. Mrs. [redacted] expresses concern she has not heard from ERIE in three (3) weeksregarding payment for repairs to her vehicle and rental coverage until her vehicle can be repaired.Upon receipt of your letter to our office, we confirmed that the insured selected her own repair facility in lieu ofan ERIE direct repair facility. ERIE inspected the insured's vehicle at her place of employment on March 30,201 7, and provided copies of the estimate to both the insured and the insured’s auto repair facility. ERIE spoke tothe insured on April 7, 2017 and advised the repair facility caused delays regarding required paperwork andawaiting delivery of parts that were outside of both ERIE ’S and the repair facility’s control. ERIE again spoke tothe insured on April 1 1, 201 7 to advise the insured her auto repair facility continued to wait on parts and that acheck would be overnighted to her once the repair vendor was approved. ERIE confirmed approval of the vendorand issued payment to the insured on April 17, 201 7. ERIE also confirmed on that same date that the auto repairfacility continues to wait on the bumper for the insured’s vehicle, and that ERIE is in agreement to extend avehicle rental as needed.Thank you for providing ERIE the opportunity to review the claimant’s concerns and provide additional supportto our insured. If you have any additional questions or concerns, please contact our office at ###-###-####.Office of the President

Thank you for your letter of January 23, 201 7. which we received in our office that same date. You request ERIE review and respond to the insured’s concerns regarding their request to cancel this policy and remove from collections.Upon receipt of your letter to our office, ERIE reviewed this...

account to find that an insurance application was submitted by the insured’s representing agent. ERIE further confirmed the application on file did not contain a required signature. Based on this information. ERIE agrees to cancel this policy flat and remove the insured from the collections process.We believe this response should adequately assist with closing your file, if you have any additional questions, please contact me directly at ([redacted].Sincerely,Stephen ** R[redacted] Executive Assistant 11 Office of the President

Subject: Cancellation of HomeProtector PolicyDear Mr. [redacted]This is in response to your supplemental letter of December 29, 2014, which we received by email on that samedate regarding our cancellation of Mr. [redacted]s HomeProtector Policy effective December 8,2014.Mr. [redacted] states that he telephoned his Agent on August 15, 2014 and advised them that the recommendationshad been completed, I spoke with [redacted] Insurance Agency and they acknowledge that Mr. [redacted] did call Insoffice on that date and told them all repairs had been completed. However, when they reinspected the property,the repairs were not done to our satisfaction.Now that Mr. [redacted] has secured new insurance, we are closing this file.

Dear Ms. [redacted]:This is to confirm receipt of your letter dated November 29, 2017, received in our office that same date. You request ERIE review and respond to the complainant’s, Mr. [redacted], concerns regarding the handling of his claim occurring October 20, 2017.In review of our file, the...

following chain of events occurred:• 11/7/17 - Mr. [redacted] contacted our insured’s agent to discuss a possible claim with a reported loss date of 10/20/17. Mr. [redacted] reported he was walking his son’s dog, when the dog pulled on the leash causing him to fall to the ground causing possible bodily injury. Mr. [redacted] is considered as an additional insured under this policy of insurance due to being a homeowner and member of the association.• 11/8/17 - ERIE’s investigation to this point included a discussion with our insured, an officer of the association board. ERIE also left a voicemail message for Mr. [redacted] to call to properly service his claim.• 11/13/17 - ERIE’s Claim Department spoke to Mr. [redacted] and requested he provide a recorded statement to help us obtain information regarding his claim. Mr. [redacted] stated to ERIE that he is not willing to cooperate and provide any statement. Mr. [redacted] then requested an “accident report form”.• 11/20/17 - ERIE spoke to Mr. [redacted] when he stated that he hasn’t filed any claim yet and he is uncertain if he is pursuing any claim. Mr. [redacted] stated he would not provide a recorded statement without his attorney present. Mr. [redacted] requested an “accident report form” and that he would complete it in the event he decided to file a claim with ERIE at a later date. ERIE confirmed with Mr. [redacted] at this time that we have no such form and that he was welcome to send to us a written description of the incident. ERIE has not received any written description of the accident to this point.Mr. [redacted] states in his letter that he would like to submit a written accident report to ERIE in the event he wishes to pursue this claim. ERIE stands ready to service this claim for Mr. [redacted] in the event he wishes to provide a written description of this incident.Thank you for providing ERIE the opportunity to review the claimant’s concerns and provide additional support to our insured. If you have any additional questions or concerns, please contact our office at ([redacted].Sincerely,Stephen *. R[redacted]., ACS, AINS, AIS, AU, CIC Senior Executive Resolution Examiner Office of the President

Wrote a check for a used vehicle on June 5th. The check cleared my bank on June 6th. Dealership refuses to precess title for 2 weeks. This was to be a gift to a young couple with a newborn with cystic fibrosis. They have no way to get the baby to the hospital for doctor appointments.

Thank you for your letter dated February 23. 2016. received in our office on February 23. 2016. You requestERIE review and respond to Mr. [redacted] concerns regarding his submission for electronic fund transfers and apending premium amount due For his automobile policy.In review of our file, the...

following events occurred:ERIE's Agent bound a policy to provide Mr. [redacted]’s automobile insurance protection effective January5, 2016. Mr. [redacted] elected a pay plan option for automatic electronic fund transfer to make hispremium payments.• When ERIE attempted to withdraw a predetermined premium amount from the information provided forMr. [redacted]'s financial institution, the payment request was returned to us as an invalid bank accountnumber.• When ERIE was unable to withdraw payment from the information provided to us, we amended Mr.[redacted]'s electronic fund transfer pay plan option to a monthly billing cycle.• Mr. [redacted] purchased replacement coverage with another carrier and cancelled the ERIE Auto Policyeffective January 27, 2016.• ERIE cancelled Mr. [redacted]’s policy as requested and mailed a Final Statement of Policy Balance to himon January 28, 2016, indicating an earned premium amount due of $96.00. This notice confirmed thepolicy terminated on January 27, 2016.While it is never a pleasure to find that any policyholder has concerns such as this with ERIE, premium remainsdue for the time period coverage was in place and was charged in accordance with policy provisions. Therefore,earned premium remains due in the amount of $96.00.Thank you for providing ERIE the opportunity to respond to Ms. [redacted] complaint. If you would like anyadditional information or clarification, please do not hesitate to contact me by phone at ###-###-####, or by faxat ###-###-####.Sincerely,Stephen ** R[redacted], ACS, AINS, AIS. AU. CICExecutive Assistant IIOffice of the PresidentSR:c:

This letter is in response to your correspondence. dated and received on July 14, 2017, regarding a complaint madeby [redacted]. The accident occurred on June 18. 2017 When our insured, [redacted], pulled froma stop sign on Oliver Road in Erie. PA and collided with tie...

complainant, [redacted].We contacted Ms. [redacted] on June 20. 2017 and she chose [redacted] to complete her vehicle repairs.[redacted] estimated the length of repair time to be 6 days and we arranged an [redacted] rental car for her onJune 20,2017 for 10 days. Ms. [redacted]’s vehicle repair was completed on June 30,2017. However she kept therental vehicle until July 102017. [redacted] advised us that they had left several phone messages for Ms.[redacted] with no response and they sent her an email on 7 3 17 informing her that her vehicle repair was completeon 6 30 17 and she needed to pick up the vehicle. We were notified on 7 5 17 by [redacted] that Ms. [redacted] askedfor a rental extension but we declined it because the vehicle repair had been completed on 6 30 17.The rental guidelines were explained to Ms. [redacted] on June 20. 2017 and she was sent several messages from thebody shop by phone and email advising her that the vehicle repair was complete without a response. Due to theholiday week, we did contact Ms. [redacted] and agreed to cover an extra three days rental. However, we believe thatshe is responsible for the remaining balance of the bill as she did not adhere to the rental car guidelines as they wereexplained to her.If we can provide your office with additional information or clarify any item, please do not hesitate to contact me at###-###-####.Sincerely.Karen * M[redacted], CPCU, AIM, AINS, AIS, CPIWSenior Executive AssistantOffice of the President

This letter is in response to your letter dated and recei ed March 9,2015. Below you will findour response to Mr. [redacted]’s complaint with with your office.On January 17, 2015, ERIE’s insured submitted a claim for hail damage to his home due o astorm on August 2014. On January 21, 2015, the...

adjuster met with the insured and hiscontractor to inspect the home. During this inspection, no hail damage was found to the roofshingles. The adjuster found that the roof shingles granular loss was due to possible defectiveshingles. There was minor hail damage found on the front gutter and one downspout. ERIE theninspected the interior of the home and ound water damage to a bathroom and bedroom.Due to the condition of the roof and the ssibility of a manufacturer defect. ERIE engagedDonan Engineering for objective findings.On January 27. 2015, Donan Engineering completed their study of the home. We received thewritten report on February 2,2015. The report summarized the following:• Evidence of up to 1 2” diameter hail impact was found in the form of dents in thedownspout.• Hail smaller than 14 ‘diameter is incapable of damaging sound dimensional,fiberglass-mat asphalt shingles.• Any hail that has impacted this roof was of insufficient mass and velocity tocompromise the integrity and functionality of these shingles.• No hail damage was found on the roof shingles• No wind damage was found to any of the shingles on this roof.• Balding is evident on the roofThe engineers report from Donan Engineering is enclosed for your review.Mr. [redacted] is requesting total replacement of his roof due to hail damage. There is no damageto his roof shingles as a result of hail. The damage is due to balding, which is commonly definedas granule loss on a shingle.It is ERIE's position that there is no hail damage that affected the roof.Settlement was paid in the amount of $4,622.84 for hail damage to soft metals — gutters anddownspouts as well as six window screens and interior water damage in the kitchen andbathroom. This payment also included the policy limit for trees taken down by wind.We would be willing to consider any additional documentation that the insured can provide withrespect to this matter.Please be advised that nothing in this letter is intended to waive or alter any of the terms,conditions or defenses under the policy of insurance in question, all of which are expresslyreserved and reaffirmed.We greatly appreciate the opportunity to respond to your inquiry, and hope the informationprovided will assist you in your response. It you should need any additional informationregarding this matter, please feel free to contact me directly at ###-###-####.Sincerely,[redacted], AINS, AIS, CPIWExecutive AssistantOffice of the President

This is in response to your letter of November 26, 2014, which we received by email on that same date regardingour cancellation of Mr. [redacted]’s HomeProtector Policy effective December 8, 2014.A review of our file reveals that Mr. [redacted] telephoned our office on November 25,2014 requesting that...

ERIEreconsider the cancellation of his HomeProtector Policy. Senior Executive Assistant, [redacted], responded toMr. [redacted] in writing on November 25. 2014. Enclosed is a copy of her correspondence.Based on the information contained in Ms. [redacted]’s letter, we must stand by the cancellation of Mr. [redacted]’spolicy effective December 8, 2014.Sincerely,

I recently received a quote for auto and renters insurance through Erie Insurance. The agent is an acquaintance of mine and I thought I could trust them... I gave the agent all of my information and was excited about the amazing rate I received! $139/month with coverage for driving for Uber and Lyft! I told the agent I do have an accident from 2013 that didn't seem to be showing on his end, which I thought odd. He continued with writing the policy/quote. Come to find out a few days later, as I'm signing the document online, it was for another person with my same name - somehow their system pulled up another person's SSN. This should NEVER happen. After the underwriter saw the accident, I was dropped, after cancelling coverage with the previous provider.

I have heard several negative things about this company - dropping insureds for unheard of reasons...I thought I would give them a chance since I am driving for Uber and Lyft on the side. I would NOT recommend going to Erie Insurance for any kind of coverage.

I contacted my old insurance company, [redacted], and they were more than happy to work with me again.

This is in response to your letter dated May 16. 2017. which we received on the same date.ERIE has thorough reviewed the matter of the rental coverage expense for the claimants, [redacted] and [redacted]. Given the fact that the delays for the rental were based on scheduling, as well as other repairs...

notinitially discovered, we have agreed to issue the remainder of the rental payment to the claimants. A check in theamount of $923.00 has been issued dated Ma) 16, 2017.We believe this resolves this matter. If further information is needed, you may contact me at ###-###-####,extension [redacted].Sincerely,Denise H[redacted], API AIS, AINS, CPIWExecutive Assistant IIOffice of the President

This is in response to your letter of June 2, 2016, which we received on that same day. We also received a letterfrom Mrs. [redacted] on June 2, 2016, expressing her concerns that whenever Erie Insurance attempts to debit theirbank account to collect their insurance premium payments, it continues to be...

returned as “ non-sufficient funds” .Upon receipt of both correspondences, our Billing Supervisor contacted [redacted] and spoke with theirrepresentative, [redacted]. He explained that the [redacted] had placed a '‘stop pay” on their bank account not to allowany payments to draft from their account for Erie Insurance. The [redacted] representative agreed to lift the stoppayment code, which will now allow Erie Insurance to collect the payments from the [redacted]. They were alsogoing to be calling Mr. and Mrs. [redacted] to confirm this information.[redacted] from [redacted] will reach out to Mr. and Mrs. [redacted] and advise that the situation has been resolved andERIE should no longer receive “ non-sufficient fund” returns from their bank.Based on the information provided, we believe the complaint which has been registered with your office is nowresolved. If you have any further questions, please contact me at [redacted]

Dear Ms. [redacted]:Thank you for your letter dated February 14, 2018 which we received on that same day. You request ERIE review and respond to the insured’s concerns regarding the cancellation for non-payment of premium effective December 26, 2017, and the non- responsiveness of their agency.A review...

of our file revealed that Mr. [redacted]’s policy was written as new business on April 20, 2017, with an annual premium of $1373.00. Mr. [redacted] was on Payment Plan D, which is Quarterly, with installments due May, July, October and January. We received timely payments for the May and July installments.On September 29, 2017, we mailed an invoice for the third installment of $348.25 to be due on October 20, 2017. When we did not receive thispayment, we mailed a second invoice on October 30, 2017 asking for the payment to be due on November 20, 2017.When we did not receive this payment, we issued a Notice of Cancellation on November 24, 2017. A copy of this notice and proof of mailing are included in the letter.Mr. [redacted] also alleges that the agent failed to respond to phone calls and emails regarding the cancellation. I have spoken with the agent and they advised that they have no record of receiving phone messages or emails from Mr. [redacted]. The agent confirms that they "have a VoIP telephone system that alerts them of any voicemails that are left by also emailing them. The agency has a strict 24 hour time frame to contact someone back if they do contact their office.The insured did reach out to the agency on December 26, 2017, while the agent was out of the office and was told by a co-worker they would review this cancellation with ERIE and contact him back. The agent called Mr. [redacted] on December 27, 2017 which was after the cancellation date. She informed the insured that ERIE could not reinstate the policy and she would be able to place him with another carrier. The agent did confirm when she spoke with the insured that she had the correct telephone number and email address as she had not received anything from him.The policy will remain cancelled effective December 26, 2017 and the insured owes an Earned Premium balance of $269.50.Based on the informationprovided, we ask that you support the Cancellation for Non-Payment of Premium effective December 26, 2017. If you have any additional questions, please contact me at [redacted].Sincerely,Nicholas K[redacted]Executive Resolution Examiner IOffice of the President

January 3,2017[redacted]Revdex.comServing Western Pennsylvania[redacted]Re: ERIE Insured: [redacted] [redacted]ERIE Homeowners Policy #[redacted]Claim #[redacted]Date of Loss: November 14. 2016Revdex.com ID #[redacted]Dear Mr. [redacted]Thank you for your letter dated December 30. 2016. received in our office on December 30. 2016. You request ERIE reviewand respond to the Policyholders additional concerns regarding the handling of their claim.In review of our claim tile, the following chain of events occurred:• FRI F discussed ~ ith Mr. [redacted] that as a result of our investigation in gaining access to detcrmine tile cause of thisclaim. that we would be responsible to make repairs to any shower tile that had to be demol ishecl in order to gainaccess to the shower pan as well as damu’e to the ceiling beneath the shower area of his home.• Mr. [redacted] spoke with ERIE on December 14, 2016. stating that lie believed that the contractors assigned to provideestimates were coached by us to decline from ollering any estimates. ERIE found no merit to such an accusationand agreed to contact all contractors in question and request they release and requested estimates to make necessaryrepairs to Mr. [redacted]s property at their own discretion.• Mr. [redacted] expressed concern that the special order tile is no longer made and is requesting ERIE replace all tile inthe bathroom area of his home. ERlE's Claim Supervisor spoke to Mr. [redacted] on December 27. 2016. and informedhim that it would take approximately 7-ID business days before a tile expert would be able to provide an opinion onmatching tile. ERIE informed Mr. [redacted] once we hear back from the tile expert. we would follow up with theresults of their analysis.• ERIE continues to service this claim on behalf of the insured and will contact Mr. [redacted] to discuss the final resultsof our investigation.We believe we have provided the information necessary to assist with your review. If we can provide additional informationor clarity, please contact our office at ###-###-####.Sincerely.Stephen ** R[redacted]~., ACS, AINS, AIS. AU, CICExecutive Assistant IIOffice of the PresidentSR:[redacted] [redacted] [redacted]The ERIE