Erie/Niagara Services Inc.

*** ***, We have been looking into this matter and we have not received a written cancellation or email from you Our parking agreement #states that this agreement may be terminated by either party only by notifying the other party in writing or email Cancellations are not
accepted by telephone or by verbal instruction to Nation Parking accounting department or employees at the parking facility. Thank you, Kim B***

From: Nation Parking Date: Wed, Aug 19, at 12:PMSubject: RE: Nation Parking - *** *** AccountTo: ***@myRevdex.com.org, ***@myRevdex.com.orgCc: ***@nationparking.com, *** *** , ***@***.comHello *** ***, Per your conversation with *** this morning, Nation Parking explained our policy to *** ***We would like to highlight to you our policy. Our parking agreement #states this agreement may be terminated by either party only by notifying the other party in writing or email Cancellations are not accepted by telephone or by verbal instruction toNation Parking accounting department or employees at the parking facility Please see attached. *** *** stated he mailed a cancellation letter to Nation Parking several times but Nation Parking did not receive any letter from *** *** We asked *** *** why he did not use another alternative to cancel and his answer was not satisfying to Nation Parking (See the email below from *** ***.) From: *** *** [mailto:***@***.com] Sent: Wednesday, August 12, 6:PMTo: [email protected]: *** ***; ***@***.com; ***@nationparking.comSubject: Re: *** *** AccountDear Kim,Please stop harassing us with your claimsYour billing and bookkeeping staff made an error and now we are being harassed to pay money we do not owe. We would like YOU to to explain why, if you never received written cancellation notices (which I personally mailed, so I am 100% certain that they were received), did you stop charging the account after one month? If you had never received notice, then it would stand to reason that you would have continued charging the account monthly until the presentIf a cancellation notice was, as you claim, never received - why did you cancel the account in December?However, you did notYou clearly received our cancellation and made an error in processing it, and now are standing behind a blatant lie to try and get us to pay for services not renderedThis needs to stop, nowWe did everything right to cancel the account in October 2014, and you are continuing to lie to both us and the Revdex.comImmediately remove this account from collectionsI will be paying a visit to your offices if I do not receive a satisfactory answer in a timely fashionIn fact, I have called and spoken to a variety of representatives in your office and was given, on every occasion, a run around - one rep was "new, and had to transfer me to a manger" - and then hung upOne told me the account was satisfied and not to worry! Those calls took place in early 2015, way before we ever received a collections letter, because you continued to send us the bill after we cancelledWe cancelled parking through letters and followed up with more letters, phone calls, and even a visit to the garage - all to apparently no availYour claims that we "didn’t try another approach to let us know that you wanted to cancel parking" are simply - and you know this.Enough is enoughWe paid every bill we owed you on time, in fullNow you will not let us be and are trying to collect money we do not, and never did, owe youPlease cease and desist. Sincerely,*** *** His invoicing stopped on December due to Nation Parking’s policy; which is if a parker has not paid for parking for months, that parker does not receive an invoice or parking pass So, because his account was delinquent, he did not receive an invoice although his open balance remained as an accounts receivable. *** spoke to *** *** on August 13th and since they are not willing to pay the total balance of his accountNation Parking decided to remove all of the finance charges and a one month parking fee and his account will be closed of August 19, 2015. If you have any questions or concerns please contact us. Thank you, Kim B***Nation Parking LLCNew York Ave NW, P100Washington, DC 20005###-###-#### (Office)###-###-#### (Fax)http://www.nationparking.com

From: Date: Thu, Oct 6, at 1:PMSubject: Complaint ResponseTo: Cc: ***@nationparking.com, ***@nationparking.comGood Morning To whom it may concern I am writing this email in reference to complaint ***We had a parker by the name of ***
*** who has issued a complaint about receiving invoices from our company for parkingWe have talked to *** *** on September 19, in regards to this mistake ( see below email) and insured him that he would no longer be billedHe should disregard the invoice and will not be responsible for the chargesAs of today he has been completely cancelled and has a $balanceIf there is anything else I can do please do not hesitate to contact our office. Shayna A*** Nation Parking LLC.*** *** *** *** *** ***Washington, DC ***###-###-#### (office)###-###-#### (fax)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The parking pass was returned. Cancellation was indicated. Bill was refuted. Letters were sent. Voicemails were left. Car was sold prior to Nov. 1, the start of the month that was billed. Couldn't be more obvious this is an error and that we are absolutely not paying for this parking for which there was no car to park! Essentially you billed someone for parking who did not own a car. Respectfully[redacted] 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did in fact mail a letter to nation parking including my parking pass for November. I also tried to contact them to dispute this charge every time they sent me a bill for this service that I did not receive. They never returned my calls or answered my patters. Only under the supervision of the Revdex.com does this garage find it within itself to reply to paying customer. I paid for the months I used this garage. I will not pay for a month of parking that I did not use. I told them I was not going to use it. I returned the parking pass. And I disputed every bill they sent me without ever hearing so much as an explanation from them. This has been very frustrating to deal with. I am so thankful for the Revdex.com for protecting consumers like myself who without the bureau would be left with no other option but to be forced to either pay for a service that was not provided or to incur a negative entry on the credit report. 
Regards,
[redacted]