Erie Times News

Hi - have had a new carrier since Feb./March - and have been saving/collecting the plastic bags/rubber bands for him/her since that time...no idea how to reach the person(s) to give them back a goodly supply of bags/bands. Have never had any contact with them, or them with me, and don't see them, since my paper is always on the front steps by time I get up. Or you could let them know - I could leave the bag full just inside my porch door - my address is 257 E. 31st St., Erie. Would be helpful if we could talk to a person at the Times by phone, but that doesn't seem to be a possibility anymore! - P. Young

I don't understand this delivery problem. Some days I get a paper and others I don't. Can't talk to anyone about this problem. What kind of business are you running? My account is paid up. If this problem is not resolved soon, I will quit my subscription. EAB

after numerous attempts to get our paper placed in door, not randomly scattered over the porch, today it never made it to the porch. I have contacted M Martin and Dave Stolar by e-mail many times with no favor of a reply. Customer service keeps saying they are on it and will get it corrected. I am already getting older and wonder how long before anyone responds. Oh, for the good old days when service meant something

AJRao...June 7...Article front page entrance to City Hall: Unlike before...metal detection and X-ray machines
MANNED!...STAFFED...unless job description is for males only. M. Claire Kennedy [email protected]

Review: Ordered Newspaper Service, Kindly "Gave these people address" - Well 1.) Weeks went By, No Paper, Received Emails, stating they couldn't find house, Even though, I Provided "House Number"!2.) Got that Cleared, Received Paper for Weeks, THEN All SUDDEN, STOPPED! Emailed, Called, No Reply, Just Til Recently, When "[redacted], Said, I am very sorry I did notify the District Manager - I will call him right now [redacted], Sent from my iPhone" * This is The 2nd Time She is Calling this Person By Phone in the Week, For Same Issue! *My Account is Paid up til Mid October 2014, Has Been Since September When Service JUST STOPPED For NO Reason, Except for When "Erie Times News Likes to Thieve Money, and Withhold Service" Ms. [redacted] could call and Call this person countless of times, Yet in reality , What does that help, with Service Not Being Done? Nothing!!Desired Settlement: Request Full Service and Show You can Properly Provide Service, and Full refund!

Business

Response:

I appreciate your bringing this matter to our attention. We have been in communication with Mr. [redacted] verifying receipt of

the newspaper. The agent did have trouble locating Mr [redacted]’s home when the subscription was first ordered. There were

no clear directions or description given at the time of order. After several emails with Mr. [redacted] that included Google Map

screen shot images it was determined which home belonged to Mr. [redacted], delivery was then regularly received and on

time.

On October 1” at 8:53pm, after having communicated with me several weeks via email in July Mr [redacted] sent an email to our

Help desk stating he had made 3 attempts to contact us that he had not received the newspaper on Sunday, Sept. 28th• On

Thursday, October 02, 2014 7:06 AM I responded to Mr. [redacted] and notified our District Manager that he was missed. Mr

[redacted]’s account was extended by a day for the missed paper. The paper was late on the 12th of October but it was delivered

to Mr. [redacted]’s home. Our District Manager confirmed newspaper was delivered on 10/19 as well (on time)

Mr. [redacted] has been credited for the papers he did not receive, inaddition to 2 additional weeks. There was a turn over in

carriers delivering Mr. [redacted]’s area. If more information is required regarding emails between Mr. [redacted] and myself or

other staff in our office I will be more than happy to provide all the documentation. If you have any further questions please

feel free to contact me.

Consumer

Response:

Well Per your Email October 7th 2014, "You Rely on others for feedback", So your basically getting 3rd party information - and half the time don't know much,