Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the correspondence I have received to this point has been vague at bestHad I been aware of a month lead time required by Gemologica, I would have searched and purchased elsewhereAn emailed response to tell me my order was being shipped in mid January was acceptableA follow up on my part two weeks later to inquire and to be told only after inquiring that my order would be another few weeks isn't likely to be tolerated by many consumersAn apology for inconveniences along with some monetary compensation rather than just "lip service" would be appreciated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern, This response is in regards to complaint # [redacted] At Gemologica we take customer service and our feedback very seriouslyIt is our practice to correct every situation possible to our customer’s satisfactionOur records show that this customer contacted us on Saturday June [redacted] to inquire about the status of their custom made orderAt the time the customer placed their order, they were notified in a minimum of different places, including on their order confirmation receipt that it would take us 5-business days processing time for the custom item to be made before it ships and that it would ship via their chosen shipping method after the processing time was completeOn Sunday June ***, hours after they contacted us regarding the status of their order, we wrote back stating that it would be shipping the following day, which it did that morningAfter the order shipped the customer then filed this issueAs this order has already shipped the customer will need to contact us when they receive it if they would now like to return itSincerely,Cindy W***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent this company several messages, demanding that they cancel the order before I got any word of it going to be shippedThey shipped it while deliberately ignoring all my efforts to cancel the ringI want my money back and NO--I will not pay the 25% restocking fee since you people at Gemologica are the ones who forced this upon me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the correspondence I have received to this point has been vague at bestHad I been aware of a month lead time required by Gemologica, I would have searched and purchased elsewhereAn emailed response to tell me my order was being shipped in mid January was acceptableA follow up on my part two weeks later to inquire and to be told only after inquiring that my order would be another few weeks isn't likely to be tolerated by many consumersAn apology for inconveniences along with some monetary compensation rather than just "lip service" would be appreciated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern, This response is in regards to complaint # [redacted] At Gemologica we take customer service and our feedback very seriouslyIt is our practice to correct every situation possible to our customer’s satisfactionOur records show that this customer contacted us on Saturday June [redacted] to inquire about the status of their custom made orderAt the time the customer placed their order, they were notified in a minimum of different places, including on their order confirmation receipt that it would take us 5-business days processing time for the custom item to be made before it ships and that it would ship via their chosen shipping method after the processing time was completeOn Sunday June ***, hours after they contacted us regarding the status of their order, we wrote back stating that it would be shipping the following day, which it did that morningAfter the order shipped the customer then filed this issueAs this order has already shipped the customer will need to contact us when they receive it if they would now like to return itSincerely,Cindy W***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent this company several messages, demanding that they cancel the order before I got any word of it going to be shippedThey shipped it while deliberately ignoring all my efforts to cancel the ringI want my money back and NO--I will not pay the 25% restocking fee since you people at Gemologica are the ones who forced this upon me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]