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Erik P. Smith, Attorney and Counselor At Law

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Erik P. Smith, Attorney and Counselor At Law Reviews (2)

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
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Hey [redacted],  Hope your last week of March is going okay.  We are sorry you have not been able to take more advantage of our local family owned and operated fitness center.  We have tons of amazing feedback from people on the quality, cleanliness, and customer service for our 24/7...

facility.  We are a little confused based on the information you provided.  The email that was provided for the account was [redacted].  This membership was signed for digitally, and initialed twice.  You stated that your mother made this account and had it billed to her bank account.  Is her name also [redacted]?  As soon as the agreement was completed we emailed a full copy of that agreement as a PDF to the email provided.  Along with a short series of emails over the first month about our free fitness training, beneficial ways you can use our local club etc.  I have attached the agreement here.  As you can see we pride ourselves on transparency, the key elements are in plain language.  Summarized in a bullet section with the important details bolded and/or underlined.  Can you please confirm the name of your mother?  Given the info you provided she has a different first and last name than you I assume.  And that the billing info for this account was not yours?  I am very surprised and disappointed that you contacted our club that didn't result in a resolution or return call.  All our calls and member interactions are recorded and logged to ensure return calls as needed, but I am having trouble finding any of these logs or notes on this membership.  Do you have any details?  Who you spoke to, the date and time etc?  We can then find that in our system.  We really want to understand what happened here so we can move forward with the best resolution possible.  Please get back to us with this info and whatever else we can utilize for clarity.  Have a nice rest of your week !!

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Address: 311 E Coeur d'Alene Ave Ste B, Coeur d'Alene, Idaho, United States, 83814-4965

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www.planetfitness.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Erik P. Smith, Attorney and Counselor At Law, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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