Date: Mon, Nov 16, at 1:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>In response to [redacted] Case # [redacted] The patient had a crown performed on 4/17/and paid $[redacted] and his wife asked myself if they could make a couple payments to pay of the remaning co-pay balanceI said that was okWe sent multiple statements sfter the Insurance paid in May [redacted] confirmed receiving these statementsThis is the first correspondence we have gotten from the patient in months after requesting to make a couple paymentsThe account is now past due and will go to collections in the next billing cycle [redacted] tried to pay $in OctoberDue to Maryland law, accepting a(small) amount constricts us to only accepting that amount monthlyI told her she had to pay at least 1/of her bill due to the age of the balanceI have attached our signed financial policy, [redacted] 's ledger, and our software [redacted] notesIf I need to print and mail this response, please replyThis email is in parts due to attachmentsSincerely, Holly G***Office ManagerCalvert Smiles [redacted] ***Dunkirk, MD [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Per the response from the office, I never stated I'd be able to pay in payments and yes I did receive bills from the office But as I've explained to the office if I had the money to pay in full or the $per mo that they are asking for I'd be glad to pay but I'm not able to make that payment per mo As for the office sending me to collections that will not make the money appear, I still won't be able to pay $per mo I did try to pay $which was returned becasue I was informed that was not enough money The most I can pay per mo is $and that would be $bi weekly.Regards, [redacted]
From: Date: Fri, Nov 20, at 11:AMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>In response to Complaint # [redacted] RE: [redacted] , We have resolved this issuePlease check with the patient to assure he is satisfiedHolly G***Office ManagerCalvert Smiles [redacted] ***Dunkirk, MD***###-###-####
Date: Mon, Nov 16, at 1:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>In response to [redacted] Case # [redacted] The patient had a crown performed on 4/17/and paid $[redacted] and his wife asked myself if they could make a couple payments to pay of the remaning co-pay balanceI said that was okWe sent multiple statements sfter the Insurance paid in May [redacted] confirmed receiving these statementsThis is the first correspondence we have gotten from the patient in months after requesting to make a couple paymentsThe account is now past due and will go to collections in the next billing cycle [redacted] tried to pay $in OctoberDue to Maryland law, accepting a(small) amount constricts us to only accepting that amount monthlyI told her she had to pay at least 1/of her bill due to the age of the balanceI have attached our signed financial policy, [redacted] 's ledger, and our software [redacted] notesIf I need to print and mail this response, please replyThis email is in parts due to attachmentsSincerely, Holly G***Office ManagerCalvert Smiles [redacted] ***Dunkirk, MD [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Per the response from the office, I never stated I'd be able to pay in payments and yes I did receive bills from the office But as I've explained to the office if I had the money to pay in full or the $per mo that they are asking for I'd be glad to pay but I'm not able to make that payment per mo As for the office sending me to collections that will not make the money appear, I still won't be able to pay $per mo I did try to pay $which was returned becasue I was informed that was not enough money The most I can pay per mo is $and that would be $bi weekly.Regards, [redacted]
From: Date: Fri, Nov 20, at 11:AMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>In response to Complaint # [redacted] RE: [redacted] , We have resolved this issuePlease check with the patient to assure he is satisfiedHolly G***Office ManagerCalvert Smiles [redacted] ***Dunkirk, MD***###-###-####