Erlich

10-20-Dear *** *** ***:The above referenced matter was brought to my attention on October 15th I reviewed the account historyThe customer signed up for our Year Round Protection PlanThe Program is designed to provide Home pest protection services every monthsThe
First service was completed on January 23rd services were then completed every months until the last service we provided on January 6th We stopped services after the January service due to non paymentThe Year Round protection plan is billed with electronic funds transfer each month to help make it a little easier on our customers budget rather than being billed QuarterlyThis is agreed to at the time of saleWe made numerous attempts to obtain the payment information when she became passed due as of December All collection calls were documented as follows.1/17/- A friendly reminder was sent1/20/- Statement sent indicating passed due2/20/- a phone call was placed3/4/14- Phone Call - a request was made to re-send invoices - invoices were mailed that day.3/13/Follow Up Phone Call3/17/Statement sent indicating Passed due.3/20/Follow Up Phone Call4/2/Collection Letter sent4/11/Certified Letter $234.504/21/Statement Sent indicating passed due.5/15/Sent to collections 7/24/***called about making payment was told to contact collection agency.Currently account has been paid up to the end of March, however services were cancelled due to nonpayment***next service would have been scheduled in April not March Services are every months with January 6th being the last service performedTherefore there are no services owed.Sincerely,Dennis K, District Manager

Review: The business was paid with a credit card on file. The credit card was stolen and a new card was issued. I failed to provide them with the new card. As a result the card was declined and I was sent to a collection agency. I paid the collection agency for service through May 2014, however, services were only provided through January 2014. I would like my services that were paid for through May 2014. I called the company back in June stating that the bill had been paid in full and would like my service that was due in March. I was told repeatedly that they would look into whether or not the bill was paid and they would call me back. I never received a call back. Finally I was told that I should call the collection company and verify that the account was paid. If that was confirmed they would provide the services that were paid for that were not received. I called today to verify payment and I spoke with the accounting manager who said that she did verify that payment had been received but they would not provide me with the services that were paid for. She verified that I paid for service through May 2014 but said she would not provide me with my quarterly service that was due in March. My monthly payment was $46.01.Desired Settlement: I would like the service that was paid for March 2014 or else they need to reimburse me for the fees paid Feb-May 2014. In addition, they charged me $100 for fees and collection costs. I expect the services that were paid for to be provided, or they should reimburse me for them.

Business

Response:

10-20-14Dear [redacted]:The above referenced matter was brought to my attention on October 15th 2014. I reviewed the account history. The customer signed up for our Year Round Protection Plan. The Program is designed to provide Home pest protection services every 3 months. The First service was completed on January 23rd 2013 services were then completed every 3 months until the last service we provided on January 6th 2014. We stopped services after the January service due to non payment. The Year Round protection plan is billed with electronic funds transfer each month to help make it a little easier on our customers budget rather than being billed Quarterly. This is agreed to at the time of sale. We made numerous attempts to obtain the payment information when she became passed due as of December 2013. All collection calls were documented as follows.1/17/2014 - A friendly reminder was sent. 1/20/14 - Statement sent indicating passed due. 2/20/14 - a phone call was placed. 3/4/14- Phone Call - a request was made to re-send invoices - invoices were mailed that day.3/13/14 Follow Up Phone Call3/17/14 Statement sent indicating Passed due.3/20/14 Follow Up Phone Call4/2/14 Collection Letter sent4/11/14 Certified Letter $234.504/21/14 Statement Sent indicating passed due.5/15/14 Sent to collections 7/24/14 [redacted]. called about making payment was told to contact collection agency.Currently account has been paid up to the end of March, however services were cancelled due to nonpayment. [redacted]. next service would have been scheduled in April 2014 not March 2014. Services are every 3 months with January 6th 2014 being the last service performed. Therefore there are no services owed.Sincerely,Dennis K, District Manager

Review: Service was canceled on 10/30 via e-mail to [redacted] for 2 households. The reason for cancellation was lack of service and inefficient service. On 11/13 my back account was debited 2 times for 39 dollars which totaled $74 then resulting in 2 overdraft charges of $35 totaling $70. The chargers were not authorized by me.Desired Settlement: I am requesting that the charges be reversed as well as compensation for the overdraft charges on my account as a result of the company debiting my account without my authorization.