Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThis is not a resolution but a further insult to injury.I am even more angered by this response and the implications they make Let them produce the recordings, I would like them sent to me so I can hear for myself My wife rarely curses and the implication that she is dealing with emotional issues is condescending at best, if not out right sexist This response shows the continued arrogance shown by this company, from top to bottom I believe that this type of responses continues to enforce my insistence that this company have it's rating lowered Otherwise the Revdex.com is nothing more then a stamp, or something for a company to put on their web site and brochures, stationary an invoices I am not sure how to further respond to their infantile insistence that they are in the right and my wife is dealing with emotional issues It is time for the Revdex.com to step up and do something in this case I refuse to accept their response If you do nothing further it will only allow them to continue their deceptive business practices They will also have to deal with my wife, who is very rational, and not prone to their allegations of being too emotional Regards,
Sent: Wednesday, April 26, 4:PMSubject: Re: Complaint ID #*** - Addt'l Response Needed!!! Good Afternoon, We are not interested in returning the $paid by the customer. We did try several options to accommodate her, but after we were called and cursed out several different times by the customers wife, we feel that no remedy would have sufficed. I believe I still have on record her calling multiple times and cursing Tina when trying to schedule and give different solutions to make the situation right. I also believe I have the recording that shows her calling back and profusely apologizing for her appalling behavior and stating she isn’t sure why she was calling in that manner. We did drop the ball, and we did truly attempt to correct the problem, we even dispatched a plumber at the time of our conversation to meet her husband to appease her. At that time, she was extremely angry and said she was driving over there asap and that our plumber needed to wait for her because her husband didn’t know how to handle these kind of situations. I truly believe that she is dealing with emotional issues, and this is the root of her frustrationsKindest Regards, Cris *** Able Plumbing Inc
Sent: Tuesday, March 21, 2017 11:40 AMSubject: Complaint #[redacted] This email is in response to claim #[redacted] fromMr. Mervin T Schaefer. Able plumbing was called out on a weekend service call in reference to no hot water. The tech arrived at the customers home and diagnosed the...
problem to find that the water heater was not working. Due to todays regulations and manufacturing of water heaters we are advised to contact technical support for troubleshooting. At that time they tell us the part that is needed to correct the problem. The part is shipped to the supply house and we are notified when it is ready for pick-up. We received the part and installed it however it did not correct the problem therefore we had to call technical support and make them aware of the issue. At that time they suggested installing another part. It was shipped we picked it up and installed it and now the water heater is working fine at this time. What we have learned in the past is that the manufacturer does a process of elimination meaning if the first part doesn't fix the problem then try another one. I agree it can be aggravating for the homeowner however it is out of our control. As far as the complaint about communication I will agreeour weekend tech did forget to make the company aware on Monday that this job was still pending from the weekend. That matter has been handled through Able plumbing. As far as the customer stating that the service manager was at lunch and was not to be disturbed is untrue. His phone was in his vehicle on charge at the time. Once he returned the customer was contacted immediately. Able plumbing has tried to explain the process of the water heater repairs through the manufacturer and have been very apologetic during the process. Once again Able plumbing apologizes for any and all inconveniences to the customer on this matter. Sincerely, Ben [redacted] Owner-Able Plumbing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThis is not a resolution but a further insult to injury.I am even more angered by this response and the implications they make Let them produce the recordings, I would like them sent to me so I can hear for myself My wife rarely curses and the implication that she is dealing with emotional issues is condescending at best, if not out right sexist This response shows the continued arrogance shown by this company, from top to bottom I believe that this type of responses continues to enforce my insistence that this company have it's rating lowered Otherwise the Revdex.com is nothing more then a stamp, or something for a company to put on their web site and brochures, stationary an invoices I am not sure how to further respond to their infantile insistence that they are in the right and my wife is dealing with emotional issues It is time for the Revdex.com to step up and do something in this case I refuse to accept their response If you do nothing further it will only allow them to continue their deceptive business practices They will also have to deal with my wife, who is very rational, and not prone to their allegations of being too emotional Regards,
Sent: Wednesday, April 26, 4:PMSubject: Re: Complaint ID #*** - Addt'l Response Needed!!! Good Afternoon, We are not interested in returning the $paid by the customer. We did try several options to accommodate her, but after we were called and cursed out several different times by the customers wife, we feel that no remedy would have sufficed. I believe I still have on record her calling multiple times and cursing Tina when trying to schedule and give different solutions to make the situation right. I also believe I have the recording that shows her calling back and profusely apologizing for her appalling behavior and stating she isn’t sure why she was calling in that manner. We did drop the ball, and we did truly attempt to correct the problem, we even dispatched a plumber at the time of our conversation to meet her husband to appease her. At that time, she was extremely angry and said she was driving over there asap and that our plumber needed to wait for her because her husband didn’t know how to handle these kind of situations. I truly believe that she is dealing with emotional issues, and this is the root of her frustrationsKindest Regards, Cris *** Able Plumbing Inc
Sent: Tuesday, March 21, 2017 11:40 AMSubject: Complaint #[redacted] This email is in response to claim #[redacted] fromMr. Mervin T Schaefer. Able plumbing was called out on a weekend service call in reference to no hot water. The tech arrived at the customers home and diagnosed the...
problem to find that the water heater was not working. Due to todays regulations and manufacturing of water heaters we are advised to contact technical support for troubleshooting. At that time they tell us the part that is needed to correct the problem. The part is shipped to the supply house and we are notified when it is ready for pick-up. We received the part and installed it however it did not correct the problem therefore we had to call technical support and make them aware of the issue. At that time they suggested installing another part. It was shipped we picked it up and installed it and now the water heater is working fine at this time. What we have learned in the past is that the manufacturer does a process of elimination meaning if the first part doesn't fix the problem then try another one. I agree it can be aggravating for the homeowner however it is out of our control. As far as the complaint about communication I will agreeour weekend tech did forget to make the company aware on Monday that this job was still pending from the weekend. That matter has been handled through Able plumbing. As far as the customer stating that the service manager was at lunch and was not to be disturbed is untrue. His phone was in his vehicle on charge at the time. Once he returned the customer was contacted immediately. Able plumbing has tried to explain the process of the water heater repairs through the manufacturer and have been very apologetic during the process. Once again Able plumbing apologizes for any and all inconveniences to the customer on this matter. Sincerely, Ben [redacted] Owner-Able Plumbing